Phone: Call recording failed

[xaras2]

Why?
All permission in Google Duo app are enable.

Xiaomi mi 9 and Google Duo beta.

How can i send logcat?

[PatrzKomuUfaszGb]

I had exactly same problem. Use magisk module and select yes two times in installation screen= Two times volume up.

[xaras2]

I had exactly same problem. Use magisk module and select yes two times in installation screen= Two times volume up.

Thx but not working for me, some issue :/

[jacopotediosi]

Unfortunately I cannot replicate your bug.

Does it happen with the latest GoogleDialerMod v1.06 too?

Could you please start the Dialer from ADB in debug mode, using the adb shell "am start -D com.google.android.dialer" command, and send me the logcat captured during the failed recording?

Thanks.

[shlomi10]

Yes in my pixel 7 pro it is the same, also in 1.0.6

Unfortunately I cannot replicate your bug.

Does it happen with the latest GoogleDialerMod v1.06 too?

Could you please start the Dialer from ADB in debug mode, using the adb shell -c 'am start -D com.google.android.dialer' command, and send me the logcat captured during the failed recording?

Thanks.

Yes in my pixel 7 pro it is the same, also in 1.0.6
and about the debug it sais adb shell: unknown option -- c

[jacopotediosi]

About the debug it sais adb shell: unknown option -- c

You probably typed adb shell --c 'am start -D instead of adb shell -c 'am start -D

[shlomi10]

adb shell -c 'am start -D com.google.android.dialer'

nope

[jacopotediosi]

nope

Sorry, my bad. The correct command is adb shell "am start -D com.google.android.dialer".

[shlomi10]

nope

Sorry, my bad. The correct command is adb shell "am start -D com.google.android.dialer".

Ok I did that, where is the logs?

[jacopotediosi]

Ok I did that, where is the logs?

Steps to collect logs:

1. Force close the dialer
2. Move the terminal to the folder of your choice using the cd command (e.g. cd %userprofile%\desktop to later save log files on your desktop)
3. adb shell "am start -D com.google.android.dialer"
4. adb logcat > logs.txt
5. Make a call, try to record, obtain the error message, end the call
6. CTRL+C to stop the logs collection
7. Upload here logs.txt

[shlomi10]

@jacopotediosi

here you go

[jacopotediosi]

@shlomi10 Can you please confirm that call recording doesn't work even with the "Silence call recording alerts" switch turned off?

[shlomi10]

@shlomi10 Can you please confirm that call recording doesn't work even with the "Silence call recording alerts" switch turned off?

yes, they were and they are on OFF

[jacopotediosi]

yes, they were and they are on OFF

Sadly, that means this is a Google Dialer bug, which fails to play the Call Recording disclosure announcement (his original audio file, which he generated itself) on your device.
I don't know if I'll be able to fix it, because it should be Google's job to make sure its piece of code works.

[shlomi10]

But the recording is failed thurgh the call, and I don't want the sound (the small bips while recording) so there is still what to play?
And in the other hand how there is no bug on this at Google side?

[jacopotediosi]

How there is no bug on this at Google side?

There is: https://support.google.com/phoneapp/thread/123105349/call-recording-not-working?hl=en

[shlomi10]

The thread is blocked even there, so what's next?

[bagarwa]

Fwiw, I've also started getting this "Recording Failed" error. The first time I had tried the record option, it had worked. But there after, every time I tried, I got this error.

Pixel 7 Pro, running Android 13 QPR1 Beta 3, Magisk Canary 25205. Google Dialer Mod 1.06

[jacopotediosi]

Fwiw, I've also started getting this "Recording Failed" error

Could you please also confirm that the problem occurs with the "Silence call recording alerts" switch turned off?
Thanks

[bagarwa]

Could you please also confirm that the problem occurs with the "Silence call recording alerts" switch turned off? Thanks

In my case, the issue is now occurring only when "Silence call recording alerts" switch is turned on. With it off, the recording is working. But I do want to keep it on.

[kartikbillimoria]

Could you please also confirm that the problem occurs with the "Silence call recording alerts" switch turned off? Thanks

In my case, the issue is now occurring only when "Silence call recording alerts" switch is turned on. With it off, the recording is working. But I do want to keep it on.

I have the same issue on my Pixel 4XL with the latest beta version of the dialer app.

[jacopotediosi]

Hi @bagarwa and @kartikbillimoria,

Could you please try this test version I just created?

You have to turn on the "Silence call recording alerts" switch and force close and reopen the Google Dialer a couple of times.
Then, try to record a call and please check if the "Recording Error" error still appears.

Thanks!

[kartikbillimoria]

Thanks a lot for the test version but unfortunately it didn't work. I'll reply the same on Github. Getting the same message.

[jacopotediosi]

Thanks a lot for the test version but unfortunately it didn't work. I'll reply the same on Github. Getting the same message.

With the switch turned off instead it works (and you hear the "this call is now being recorded" audio)?

[kartikbillimoria]

Hi With the switch turned off it records fine.

…

On Tue, Dec 13, 2022 at 8:59 PM Jacopo Tediosi ***@***.***> wrote: Thanks a lot for the test version but unfortunately it didn't work. I'll reply the same on Github. Getting the same message. With the switch turned off instead it works (and you hear the "this call is now being recorded" audio)? — Reply to this email directly, view it on GitHub <#22 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWJY3Z4DWN3QFZNJSALFLTTWNAUEJANCNFSM5SNDKMVQ> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- Kartik

[bagarwa]

Confirming the same as Kartik.

[Kingistador]

Can confirm, it's not working with silencing, so i'm just using auto recording switch, and for silencing i'm using TTSLexx.

[jacopotediosi]

Can confirm, it's not working with silencing, so i'm just using auto recording switch, and for silencing i'm using TTSLexx.

Can you share the content of your /data/data/com.google.android.dialer/callrecordingprompt folder when using TTSLexx?

[jacopotediosi]

the dialer is looking for localized files

No, the "silence call recording alerts" flag forces the dialer to use US files and replace them with an empty audio

[NirAsulin]

@shlomi10
Change the system language to English.
I had the same problem as you described, try changing the system language to English, force stop the dialer and reopen it and it should work.

[shlomi10]

@shlomi10 Change the system language to English. I had the same problem as you described, try changing the system language to English, force stop the dialer and reopen it and it should work.

yes you right, it worked but after call ended I didn't find it on Recordings folder, so that is intereset, and niw @jacopotediosi got one solution I guess

[jacopotediosi]

@shlomi10 which was your language?

[shlomi10]

@jacopotediosi Hebrew

[NirAsulin]

@jacopotediosi
Hebrew here too.

@shlomi10
I think there is no recording folder. Anyway, I have access to the recordings through the dialer and it works fine when the language is English.
Any attempt to change the language back to Hebrew will lead to a recording error.

[shlomi10]

I have access to this too, but I don't see the recordings, just the option to remove them, anyhow its interest where is the folder of it

[jacopotediosi]

The folder is in /data/data/com.google.android.dialer/files/callrecording (#41).

[shlomi10]

yes it's there, interest , so now the idea is that it will work in all languages

[jacopotediosi]

The discovery about the Hebrew/English language is very interesting. It may be that setting the language to Hebrew cause the call recording announcement audio file to become corrupted and the recording to fail.

Unfortunately the latest Dialer versions rewrite that audio at the beginning of each recording (#50), so there is currently no way to replace it with a working one.

This whole project is a nightmare :(

[shlomi10]

But I didn't set the settings for annnounce that it's record something

[jacopotediosi]

But I didn't set the settings for annnounce that it's record something

No options for it. Dialer forces that audio to play every time a recording is started.

[shlomi10]

So the switch to not announce the recording (Silence call record) is not actualy working?
And also maybe it's better to revert to older version?

[Kingistador]

Unfortunately the latest Dialer versions rewrite that audio at the beginning of each recording (#50), so there is currently no way to replace it with a working one.

I'm a little bit out of topic, but I think the dialer on my phone has been auto updated, and it's getting very weird. I'm still using TTSLexx for silencing warnings and now when I call somebody, I hear that warning in the beginning, but it's much quieter, and the person on the other side doesn't hear it at all. But if somebody calls me, then there is no warning even for me...
And recording still works fine.

[NirAsulin]

@jacopotediosi
Why can't I find this folder in /data/data/com.google.android.dialer/files/callrecording?

Regarding the Hebrew - I know it from my use of a Xiaomi device. The device came with the Google dialer by default. The recording option did not appear in the Hebrew language. Changing the language to English made it possible to record and left the option even after returning the device language to Hebrew. Which does not happen in this case. And in Xiaomi it was without root and installing one or another mod.

@shlomi10
Something more interesting - I removed the Google dialer updates. I did the steps I described earlier, changed the language back to Hebrew, and the recordings still work.
I can't say if it will work for you too because I played with a few things that might have caused it but it's worth a try.
The "silence call recording alerts" flag is off for me and despite this, "this call is now being recorded" audio is not played.

[shlomi10]

In google dialer at my pixel 7 pro there is no updates :)

[shlomi10]

@jacopotediosi
It's interest because if it's something of the dialer itself then we can change the Dialer app language only (something we can't do in google settings by the way), but if it's something of the system then whats inside the system?
Anyhow you have any solution?

[NirAsulin]

@jacopotediosi
Regarding what is written here:
#50 (comment)

For reference: latest Google Dialer version in which we can silence call recording announcement is https://www.apkmirror.com/apk/google-inc/google-phone/google-phone-94-0-490096008-release/.

Does this mean that the latest version of Google Dialer that I can use without changing the device language to English is the version you linked to?

Any more recent version will actually try to replace the files with each recording and lead to an error? (because there are no such files in the Hebrew language apparently).

[jacopotediosi]

@jacopotediosi Regarding what is written here: #50 (comment)

For reference: latest Google Dialer version in which we can silence call recording announcement is https://www.apkmirror.com/apk/google-inc/google-phone/google-phone-94-0-490096008-release/.

Does this mean that the latest version of Google Dialer that I can use without changing the device language to English is the version you linked to?

Any more recent version will actually try to replace the files with each recording and lead to an error? (because there are no such files in the Hebrew language apparently).

Probably. I'll have to test it.

[jacopotediosi]

This ticket remains open just for the Hebrew thing.
Currently, the only other known cause for "recording failed" error we could do something for is the dialer not installed as system app (currently managed in a separate #46 issue).

[shlomi10]

actualy I have the latest dialer form google, and the recorder from here and it worked with hebrew - yesterday I tested it

[jacopotediosi]

actualy I have the latest dialer form google, and the recorder from here and it worked with hebrew - yesterday I tested it

@NirAsulin can you please test if the bug still happens with the latest version of the Dialer?
Thanks.

Otherwise I'll close this thread, because the problem seems to be solved for everyone involved.

[NirAsulin]

actualy I have the latest dialer form google, and the recorder from here and it worked with hebrew - yesterday I tested it

Is "this call is now being recorded" audio played in recordings?
Can you detail when and how the problem was solved for you? I remember that in the previous versions the recordings did not work for you.

@NirAsulin can you please test if the bug still happens with the latest version of the Dialer? Thanks.

Otherwise I'll close this thread, because the problem seems to be solved for everyone involved.

@jacopotediosi I will definitely check it out in the next few days and update, thank you.

[shlomi10]

@NirAsulin the "this call is now being recorded" is just played to your side, but when you play the recordings you won't hear it.

[NirAsulin]

@shlomi10 But does the other side hear the message at the start of the recording?

[shlomi10]

@shlomi10 But does the other side hear the message at the start of the recording?

I need to test it, can you too?
Thanks

[NirAsulin]

can you please test if the bug still happens with the latest version of the Dialer?
Thanks.

@jacopotediosi
I apologize for the delay, there were some technical issues.
The device has been updated to version TQ2A.230505.002, as well as Magisk 26.1 and GoogleDialerMod version 3.00.
Google Dialer version 105.0.529096231-publicbeta.

As I described a few months ago - when the device is on the English language, everything works fine.
Any attempt to change the language back to Hebrew will lead to a recording error.

editing:

It's a little more complex:
At first the recording did not work in Hebrew.
After changing to English, making a recording and returning the language to Hebrew it seems that the recordings still work.
If I "force stop" the dialer and then reopen it, an attempt to record encounters an error.

I need to test it, can you too?
Thanks

@shlomi10
Is there anything new about this?
If the recording still works for you in the Hebrew language, could you tell me what version of Google Dialer you have?

[shlomi10]

@NirAsulin still works
104.0.527367108-pixel2022