hang time and time outs

[nmt28]

Recently I am getting a lot of time outs and hang times when trying to download IS2 data with icepyx. It's a clean installation of icepyx so it's the most up to date.

I'm assuming this is an issue with the NSIDC side of things rather than icepyx but I wanted to log this and ask if it is something you has noticed...?

The error I very sporadic. If it takes longer than a few seconds I keep cancelling it until it works. It does eventually work so there is no fundamental error preventing icepyx from working.

raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='cmr.earthdata.nasa.gov', port=443): Max retries exceeded with url: /legacy-services/rest/tokens (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2b49b616fdc0>: Failed to establish a new connection: [Errno 110] Connection timed out'))

[JessicaS11]

Hmmm... thanks for reporting this @nmt28. I haven't seen this, but I'm not often downloading data. I'll keep an eye out for it, and we're planning to make some behind-the-scenes improvements soon that will be bring us into compliance with NSIDC's current recommendations. Hopefully that will help, and please update us if not!