OpenThreadBorder router stop working after 3 or 4 days - hard restart needed for solving

[jmcollin78]

Describe the issue you are experiencing

Regularly I lost all my Thread devices (see logs). They become unresponsive, I have some errors each time I try to active it.
OTBR logs seems no more connected to the zdongle key.

For solving the issue I need a hardware restart of the PI 4 (stop all, disconnect power, wait a few, restart all).

Note: It is may be a hardware issue or more a firmware issue but I'm not able to diagnose this.

What type of installation are you running?

Home Assistant OS

Which operating system are you running on?

Home Assistant Operating System

Which add-on are you reporting an issue with?

OpenThread Border Router

What is the version of the add-on?

2.6.0

Steps to reproduce the issue

1. start HA
2. wait 3 or 4 days
3. all thread devices are becoming not operationnal.

System Health information

System Information

version	core-2024.4.3
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.2
os_name	Linux
os_version	6.1.73-haos-raspi
arch	aarch64
timezone	Europe/Paris
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	5000
Installed Version	1.34.0
Stage	running
Available Repositories	1407
Downloaded Repositories	46

Home Assistant Cloud

logged_in	false
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 12.2
update_channel	stable
supervisor_version	supervisor-2024.04.0
agent_version	1.6.0
docker_version	25.0.5
disk_total	457.7 GB
disk_used	28.2 GB
healthy	true
supported	true
board	rpi4-64
supervisor_api	ok
version_api	ok
installed_addons	Home Assistant Google Drive Backup (0.112.1), Samba share (12.3.1), InfluxDB (5.0.0), Glances (0.21.1), Let's Encrypt (5.0.18), NGINX Home Assistant SSL proxy (3.9.0), SQLite Web (4.1.2), AppDaemon (0.16.5), Piper (1.5.0), Whisper (2.0.0), Mosquitto broker (6.4.0), Zigbee2MQTT (1.36.1-1), Studio Code Server (5.15.0), Silicon Labs Flasher (0.2.3), Zigbee2MQTT Edge (edge), Matter Server (5.5.1), OpenThread Border Router (2.6.0)

Dashboards

dashboards	8
resources	26
views	44
mode	storage

Recorder

oldest_recorder_run	20 avril 2024 à 05:39
current_recorder_run	27 avril 2024 à 11:03
estimated_db_size	621.57 MiB
database_engine	sqlite
database_version	3.44.2

Sonoff

version	3.7.2 (eb0a208)
cloud_online	9 / 9
local_online	9 / 9
debug	failed to load:

Anything in the Supervisor logs that might be useful for us?

-

Anything in the add-on logs that might be useful for us?

otbr-agent[172]: 00:49:02.021 [N] MeshForwarder-: Dropping (reassembly queue) IPv6 UDP msg, len:1052, chksum:e78e, ecn:no, sec:yes, error:ReassemblyTimeout, prio:normal, rss:-51.0, radio:15.4
otbr-agent[172]: 00:49:02.021 [N] MeshForwarder-:     src:[fdcb:f913:457:1:f488:240e:dd6d:bbd0]:5540
otbr-agent[172]: 00:49:02.022 [N] MeshForwarder-:     dst:[fdcb:f913:457:1:2767:702e:bcc4:1db6]:46678
otbr-agent[172]: 00:49:02.384 [N] MeshForwarder-: Dropping rx frag frame, error:Drop, len:88, src:0x6400, dst:0xa000, tag:36930, offset:904, dglen:1052, sec:yes
otbr-agent[172]: 00:49:03.102 [N] MeshForwarder-: Dropping rx frag frame, error:Drop, len:60, src:0x6400, dst:0xa000, tag:36930, offset:992, dglen:1052, sec:yes
otbr-agent[172]: 01:18:02.067 [N] MeshForwarder-: Failed to send IPv6 UDP msg, len:129, chksum:f1ea, ecn:no, to:521afc403cb77285, sec:no, error:NoAck, prio:net, radio:15.4
otbr-agent[172]: 01:18:02.067 [N] MeshForwarder-:     src:[fe80:0:0:0:20f2:98c4:22bc:e356]:19788
otbr-agent[172]: 01:18:02.067 [N] MeshForwarder-:     dst:[fe80:0:0:0:501a:fc40:3cb7:7285]:19788

Additional information

No response

[jmcollin78]

More errors in the Matter server addon:

2024-04-27 11:09:08.810 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:127139758 on exchange 15321i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:09:19.348 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:127139759 on exchange 15321i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:09:22.390 (Dummy-2) CHIP_ERROR [chip.native.DMG] Time out! failed to receive report data from Exchange: 15321i with Node: <0000000000000010, 1>
2024-04-27 11:11:10.341 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:127139769 on exchange 15324i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:11:13.623 (Dummy-2) CHIP_ERROR [chip.native.DMG] Time out! failed to receive report data from Exchange: 15324i with Node: <0000000000000010, 1>
2024-04-27 11:14:41.879 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:156904424 on exchange 15326i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:14:44.905 (Dummy-2) CHIP_ERROR [chip.native.DMG] Time out! failed to receive report data from Exchange: 15326i with Node: <0000000000000010, 1>
2024-04-27 11:18:52.639 (MainThread) ERROR [matter_server.server.device_controller.node_16] 

ATTENTION: Node 16 (S4) did not complete setup in 15 minutes.
This is an indication of a (connectivity) issue with this device. 
IP-address in use for this device: unknown
Try powercycling this device and/or relocate it closer to a Border Router or 
WiFi Access Point. If this issue persists, please create an issue report on 
the Matter channel of the Home Assistant Discord server or on Github:
https://github.com/home-assistant/core/issues/new?assignees=&labels=integration%3A%20matter&projects=&template=bug_report.yml

2024-04-27 11:19:35.009 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:111154929 on exchange 15328i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:19:38.590 (Dummy-2) CHIP_ERROR [chip.native.DMG] Time out! failed to receive report data from Exchange: 15328i with Node: <0000000000000010, 1>
2024-04-27 11:28:09.996 (Dummy-2) CHIP_ERROR [chip.native.EM] Failed to Send CHIP MessageCounter:111154936 on exchange 15330i with Node: <0000000000000010, 1> sendCount: 4 max retries: 4
2024-04-27 11:28:12.853 (Dummy-2) CHIP_ERROR [chip.native.DMG] Time out! failed to receive report data from Exchange: 15330i with Node: <0000000000000010, 1>
2024-04-27 11:30:55.783 (Dummy-2) CHIP_ERROR [chip.native.DMG] Subscription Liveness timeout with SubscriptionID = 0x0a784f9a, Peer = 01:000000000000000E
2024-04-27 11:30:55.784 (MainThread) INFO [matter_server.server.device_controller.node_14] Previous subscription failed with Error: 50, re-subscribing in 0 ms...
2024-04-27 11:31:09.497 (MainThread) INFO [root] Re-subscription succeeded!
2024-04-27 11:31:09.497 (MainThread) INFO [matter_server.server.device_controller.node_14] Re-Subscription succeeded
2024-04-27 11:33:52.641 (MainThread) ERROR [matter_server.server.device_controller.node_16] 

ATTENTION: Node 16 (S4) did not complete setup in 30 minutes.
This is an indication of a (connectivity) issue with this device. 
IP-address in use for this device: fdcb:f913:457:1:f488:240e:dd6d:bbd0
Try powercycling this device and/or relocate it closer to a Border Router or 
WiFi Access Point. If this issue persists, please create an issue report on 
the Matter channel of the Home Assistant Discord server or on Github:
https://github.com/home-assistant/core/issues/new?assignees=&labels=integration%3A%20matter&projects=&template=bug_report.yml