Font missing in export.highcharts.com

[cyrusho100]

Unicode characters do not display properly when exporting PNG from Highcharts' export server (export.highcharts.com)

[karolkolodziej]

Hi @cyrusho100!
Could you please share the chart's config to recreate that?
Which font are you using?

[cyrusho100]

Please find the chart config below, the word "一月" are Chinese characters, it gets messy when exporting PNG from Highcharts' export server (export.highcharts.com)

---

const chart1 = Highcharts.chart('container1', {

chart: {
    height: 200
},

title: {
    text: 'First Chart'
},

credits: {
    enabled: false
},

xAxis: {
    categories: [
        '一月', 'Feb', 'Mar', 'Apr', 'May', 'Jun',
        'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec'
    ]
},

series: [{
    data: [
        29.9, 71.5, 106.4, 129.2, 144.0, 176.0,
        135.6, 148.5, 216.4, 194.1, 95.6, 54.4
    ],
    showInLegend: false
}],

exporting: {
    enabled: true // hide button
}

});

[jszuminski]

@cvasseng it works well with Highcharts: https://jsfiddle.net/BlackLabel/hc3ftyLg/ which suggests that the fonts are not available on our AWS.

[kyoya-atsushi-cyberwave]

@cyrusho100
I am in charge of a service that uses the official server to output Highcharts graph images. Could you please provide an update on the status of the issue we encountered?

It seems that Japanese characters are now displaying correctly, but I would like to know if this means the bug has been fully resolved. Was it a temporary glitch that fixed itself, or was there an identifiable cause that has been addressed? We need to inform our end-users about the situation, so any information you can provide would be greatly appreciated.

[cyrusho100]

It also works fine for Traditional Chinese and Simplified Chinese. Thanks a lot.

[jszuminski]

I confirm that it has been solved on our production server. The only requirement there was to install those fonts on AWS.