Hotspot BEL onboarding problem

[ainno-chris-lin]

Hi Teams,
Last week, it did work to hotspot BLE onboarding when I used my maker-starter-app integrated with my maker setting. But this week, it cannot work using the same maker-starter-app, the onboarding transaction will enter the Pending Transactions section in helium hotspot app, but it disappears after a few minutes. The HNT is not deducted, and the hotspot is not onboarding as well.
Do you have any suggestion for this? Is there any change at Helium backend server?

[tyler-whitman]

Would you mind sharing a txn hash? If not, you can check the api and see what the 'failed_reason' is by going to https://api.helium.io/v1/pending_transactions/{{hash}}