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Base64 encoded email reply creates an empty follow-up (answer field) #16998

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2 tasks done
HSO-GR opened this issue Apr 24, 2024 · 0 comments
Open
2 tasks done

Base64 encoded email reply creates an empty follow-up (answer field) #16998

HSO-GR opened this issue Apr 24, 2024 · 0 comments

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@HSO-GR
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HSO-GR commented Apr 24, 2024 •
edited

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

GLPI 10.0.14

Bug description

A mail that has been encoded as BASE64 is received by mailgate, but creates an empty reply without displaying an error message in the logs.

A screenshot of how it looks in the GLPI interface and the mail body of the mail are attached

[Helpdesk #0010127] Neue Anmerkung zum Ticket_ NetIQ - 2FA zurücksetzen.txt

2024-04-24_chrome_zjQMoJNmTZ

This seems to affect only the replies to the already opened ticket. The opening mail, also BASE64 coded, is displayed normally. The mails come from the provider Protonmail.com.

Relevant log output

No response

Page URL

No response

Steps To reproduce

No response

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.14 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_GB
Server
 

Operating system: Linux helpdesk 5.15.0-105-generic #​115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64

PHP 8.1.2-1ubuntu2.15 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu,

bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl,

json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, soap, sockets,

sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="600" memory_limit="256M" post_max_size="20M" safe_mode="" session.save_handler="files"

upload_max_filesize="20M" disable_functions=""

Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at helpdesk.hs-offenburg.de Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0) Gecko/20100101 Firefox/124.0

Server Software: (Ubuntu)

Server Version: 8.0.36-0ubuntu0.22.04.1

Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION

Parameters: glpi@localhost/glpi

Host info: Localhost via UNIX socket


PHP version (8.1.2-1ubuntu2.15) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (8.0.36) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_dumps has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.


Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi/marketplace has been validated.

Timezones seems loaded in database.
GLPI constants
 

GLPI_ROOT: "/var/www/html/glpi"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_VERSION: "10.0.14"

GLPI_SCHEMA_VERSION: "10.0.14@8f13530f7cf0fb07add30ae20013f0374956795b"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"
Libraries
 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.6.2 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.3.8 in (/usr/share/php/CAS/source)
LDAP directories
 

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter: '(objectClass=user)', RootDN:

'cn=ldap_proxy_glpi,ou=misc,o=fho', Use TLS: none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=user)(groupMembership=cn=cit,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS:

none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=user)(groupMembership=cn=mitarb_technische_betriebsleitung,ou=hrz,o=fho))', RootDN:

'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=user)(groupMembership=cn=cit-mit-cio,ou=hrz,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use

TLS: none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=user)(groupMembership=cn=mitarb_informationszentrum,ou=hrz,o=fho))', RootDN:

'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '686', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=user)(groupMembership=cn=bw-admin,ou=bw,ou=misc,o=fho))', RootDN: 'cn=ldap_proxy_monitoring,ou=misc,o=fho',

Use TLS: none

Server: 'ldaps://ldap.rz.hs-offenburg.de', Port: '636', BaseDN: 'o=fho', Connection filter:

'(&(objectClass=inetOrgPerson)(groupMembership=cn=adm_accounts,ou=cit,ou=misc,o=fho))', RootDN:

'cn=ldap_proxy_monitoring,ou=misc,o=fho', Use TLS: none
SQL replicas
 

Not active
Notifications
 

Way of sending emails: SMTP+TLS (anonymous@mail.hs-offenburg.de)
Plugins list
 

fields               Name: Additional fields              Version: 1.21.8     State: Enabled

Install Method: Marketplace

news                 Name: Alerts                         Version: 1.12.2     State: Enabled

Install Method: Marketplace

behaviors            Name: Behaviours                     Version: 2.7.3      State: Enabled

Install Method: Marketplace

datainjection        Name: Data injection                 Version: 2.13.5     State: Enabled

Install Method: Marketplace

escalade             Name: Escalation                     Version: 2.9.4      State: Installed / not activated

Install Method: Marketplace

formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled

Install Method: Marketplace

glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled

Install Method: Marketplace

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled

Install Method: Marketplace

genericobject        Name: Objects management             Version: 2.14.9     State: Installed / not activated

Install Method: Marketplace

ocsinventoryng       Name: OCS Inventory NG               Version: 2.0.4      State: Installed / not activated

Install Method: Marketplace

onetimesecret        Name: OneTimeSecret                  Version: 2.1.1      State: Installed / not activated

Install Method: Marketplace

tag                  Name: Tag Management                 Version: 2.11.7     State: Enabled

Install Method: Marketplace

transferticketentity Name: TransferTicketEntity           Version: 1.0.1      State: Installed / not activated

Install Method: Manual
Locales overrides


Anything else?


No response

      		
    

      
  





        

            

            

              
            

        

      


      
    








      

    







  
  

    

      

  





  




  
  

              

  
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