Simplified interface profile doesn't see ITIL categories from sub-root entity in the sub-entity

[Chobbot]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.10

Bug description

ITIL categories in the sub-root entity with "Visible in the simplified interface == Yes" and "Child entities == 1" are not seen in the simplified interface ticket creation in the entity under subroot where category is created.

The Entity structure is like this:

    Root Entity
           |
    SubRoot Entity
   /              \
SubEntity1     SubEntity2

ITIL Categories are created in the SubRoot Entity. Categories created in the Root Entity are seen with no problems in the whole tree. User permissions for SubEntities are set as recursive. Changing profile interface to "Standard" solves the issue.

Note: Bug appeared after moving SubEtities from childs of Root Entity to childs of SubRoot Entity (moving whole tree one level lower), by just changing it in "Administration > Entities > SubEntity1 > Entity > As child of = SubRoot Entity"

Relevant log output

No response

Page URL

No response

Steps To reproduce

1. Make at least two levels of Entities under Root Entity
2. Create ITIL Category in the 2nd level entity, with checked "Child entities" and "Visible in the simplified interface"
3. Create ticket as user with simplified interface in the 3rd level entity. Category is not going to be there

Your GLPI setup information

Information about system installation and configuration

GLPI 10.0.10 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_GB

Server

 

Operating system: Linux glpi 5.15.102-1-pve #​1 SMP PVE 5.15.102-1 (2023-03-14T13:48Z) x86_64

PHP 8.2.17 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath,

calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring,

mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, snmp, soap, sockets, sodium, standard,

sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M"

Software: Apache/2.4.56 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1w (Apache/2.4.56 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1w Server at

servicedesk.solverita.it Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:124.0) Gecko/20100101 Firefox/124.0

Server Software: Debian 11

Server Version: 10.5.23-MariaDB-0+deb11u1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: glpiuser@127.0.0.1/glpi

Host info: 127.0.0.1 via TCP/IP

PHP version (8.2.17) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.5.23) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/html/glpi/files/_cache has been validated.

Write access to /var/www/html/glpi/config has been validated.

Write access to /var/www/html/glpi/files/_cron has been validated.

Write access to /var/www/html/glpi/files has been validated.

Write access to /var/www/html/glpi/files/_dumps has been validated.

Write access to /var/www/html/glpi/files/_graphs has been validated.

Write access to /var/www/html/glpi/files/_lock has been validated.

Write access to /var/www/html/glpi/files/_pictures has been validated.

Write access to /var/www/html/glpi/files/_plugins has been validated.

Write access to /var/www/html/glpi/files/_rss has been validated.

Write access to /var/www/html/glpi/files/_sessions has been validated.

Write access to /var/www/html/glpi/files/_tmp has been validated.

Write access to /var/www/html/glpi/files/_uploads has been validated.

For security reasons, SELinux mode should be Enforcing.
Web server root directory configuration seems safe.

PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: Phar, zip.

Following extensions are not present: bz2.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/html/glpi"

GLPI_CONFIG_DIR: "/var/www/html/glpi/config"

GLPI_VAR_DIR: "/var/www/html/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_DOC_DIR: "/var/www/html/glpi/files"

GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_VERSION: "10.0.10"

GLPI_SCHEMA_VERSION: "10.0.10"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2023"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.6.2 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi/plugins/oauthimap/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi/plugins/oauthimap/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi/plugins/oauthimap/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories

 

Server: 'ldap://ad.fwgatlantiso.eu', Port: '636', BaseDN: 'DC=fwgatlantiso,DC=eu', Connection filter:

'(&(objectClass=user)(objectCategory=person))', RootDN: 'CN=glpi,CN=Users,DC=FWGATLANTISO,DC=EU', Use TLS: none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP+TLS (servicedesk@solverita.cz@smtp.office365.com)

Plugins list

 

actualtime           Name: ActualTime                     Version: 2.2.0      State: Enabled

Install Method: Marketplace

fields               Name: Additional fields              Version: 1.21.6     State: Not installed

Install Method: Marketplace

behaviors            Name: Behaviours                     Version: 2.7.2      State: Enabled

Install Method: Marketplace

archibp              Name: Business Processes             Version: 2.0.5      State: Installed / not activated

Install Method: Marketplace

cmdb                 Name: CMDB                           Version: 3.0.3      State: Enabled

Install Method: Marketplace

formcreator          Name: Form Creator                   Version: 2.13.8     State: Enabled

Install Method: Marketplace

gantt                Name: gantt                          Version: 1.0.4      State: Enabled

Install Method: Marketplace

gappessentials       Name: Gapp Essentials                Version: 2.3.0      State: Enabled

Install Method: Marketplace

resources            Name: Human Resources                Version: 3.0.4      State: Not installed

Install Method: Marketplace

oauthimap            Name: Oauth IMAP                     Version: 1.4.2      State: Enabled

Install Method: Manual

printercounters      Name: Počítadla z tiskáren           Version: 2.0.0      State: Enabled

Install Method: Marketplace

typology             Name: Typologies                     Version: 3.0.0      State: Enabled

Install Method: Marketplace

vip                  Name: VIP                            Version: 1.8.2      State: Enabled

Install Method: Marketplace

datainjection        Name: Vpravení dat                   Version: 2.13.3     State: Enabled

Install Method: Marketplace

Anything else?

No response

[trasher]

Please try with latest stable release.

[Chobbot]

Fixed in 10.0.14.
Thanks.