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When creating tickets with empty ANS fields, GLPI adds the ANS that are established in the rules, but when a ticket is created and a TTR or TTWON date is added in the creation, the rules do not work and do not update these dates.
An example is this ticket in which I assigned the manual TTO and when I clicked create it did not update it. But the TTR did take it since the field had been empty.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
No response
Anything else?
No response
The text was updated successfully, but these errors were encountered:
Code of Conduct
Is there an existing issue for this?
Version
10.0.14
Bug description
When creating tickets with empty ANS fields, GLPI adds the ANS that are established in the rules, but when a ticket is created and a TTR or TTWON date is added in the creation, the rules do not work and do not update these dates.
An example is this ticket in which I assigned the manual TTO and when I clicked create it did not update it. But the TTR did take it since the field had been empty.
Relevant log output
No response
Page URL
No response
Steps To reproduce
No response
Your GLPI setup information
No response
Anything else?
No response
The text was updated successfully, but these errors were encountered: