Error on glpi_consumable screen

[SilvaFernando]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.14

Bug description

Timeout on glpi_consumable items when I use these fields on personal view(NUMBER OF USED CONSUMABLES and NUMBER OF USED CONSUMABLES:

Relevant log output

Don't have any logs

Page URL

https://glpi-14.sdbrasil.ninja/front/consumableitem.php

Steps To reproduce

Use NUMBER OF USED CONSUMABLES and NUMBER OF USED CONSUMABLES, this error just occurs if you have many consumables.

Your GLPI setup information

Information about system installation & configuration

GLPI 10.0.14 ( => /usr/share/glpi)
Installation mode: RPM
Current language:en_US

Server

 

Operating system: Linux 952d72f724be 4.18.0-477.21.1.el8_8.x86_64 #​1 SMP Tue Aug 8 21:30:09 UTC 2023 x86_64

PHP 8.2.13 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl,

date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd,

openssl, pcre, pdo_mysql, pdo_sqlite, random, selinux, session, snmp, soap, sockets, sodium, sqlite3, standard, tokenizer, xml,

xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="120" memory_limit="128M" post_max_size="20M" safe_mode="" session.save_handler="files"

upload_max_filesize="20M" disable_functions=""

Software: Apache ()

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36 Edg/123.0.0.0

Server Software: Percona Server (GPL), Release 27, Revision 2f8eeab2

Server Version: 8.0.35-27

Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION

Parameters: glpi@glpi_db_new/glpi

Host info: glpi_db_new via TCP/IP

PHP version (8.2.13) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (8.0.35) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/lib/glpi/files/_cache has been validated.

Write access to /var/lib/glpi/files/_cron has been validated.

Write access to /var/lib/glpi/files/data-documents has been validated.

Write access to /var/lib/glpi/files/_dumps has been validated.

Write access to /var/lib/glpi/files/_graphs has been validated.

Write access to /var/lib/glpi/files/_lock has been validated.

Write access to /var/lib/glpi/files/_pictures has been validated.

Write access to /var/lib/glpi/files/_plugins has been validated.

Write access to /var/lib/glpi/files/_rss has been validated.

Write access to /var/lib/glpi/files/_sessions has been validated.

Write access to /var/lib/glpi/files/_tmp has been validated.

Write access to /var/lib/glpi/files/_uploads has been validated.

For security reasons, SELinux mode should be Enforcing.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

The directory could not be created in /usr/share/glpi/marketplace.

Access to timezone database (mysql) is not allowed.

GLPI constants

 

GLPI_ROOT: "/usr/share/glpi"

GLPI_CONFIG_DIR: "/etc/glpi"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: false

GLPI_VAR_DIR: "/var/lib/glpi/files"

GLPI_DOC_DIR: "/var/lib/glpi/files/data-documents"

GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"

GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"

GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_SYSTEM_CRON: true

GLPI_INSTALL_MODE: "RPM"

GLPI_MARKETPLACE_DIR: "/usr/share/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"

GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/usr/share/glpi/locales"

GLPI_VERSION: "10.0.14"

GLPI_SCHEMA_VERSION: "10.0.14"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/usr/share/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/usr/share/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/usr/share/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.4.4 in (/usr/share/glpi/plugins/pdf/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/usr/share/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/usr/share/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/usr/share/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/usr/share/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/usr/share/glpi/vendor/sabre/http/lib)

sabre/uri in (/usr/share/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/usr/share/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/usr/share/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/usr/share/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/usr/share/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/usr/share/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/usr/share/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/usr/share/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/usr/share/glpi/vendor/symfony/console)

scssphp/scssphp in (/usr/share/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/usr/share/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/usr/share/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/usr/share/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/usr/share/glpi/vendor/ramsey/uuid/src)

psr/log in (/usr/share/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/usr/share/glpi/vendor/psr/simple-cache/src)

psr/cache in (/usr/share/glpi/vendor/psr/cache/src)

league/csv in (/usr/share/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/usr/share/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/usr/share/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/usr/share/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/usr/share/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/usr/share/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/usr/share/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/usr/share/glpi/vendor/symfony/cache)

html2text/html2text in (/usr/share/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/usr/share/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/usr/share/glpi/vendor/symfony/dom-crawler)

twig/twig in (/usr/share/glpi/vendor/twig/twig/src)

twig/string-extra in (/usr/share/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/usr/share/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/usr/share/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/usr/share/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/usr/share/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.6.1 in (/usr/share/pear)

LDAP directories

 

Server: none, Port: '389', BaseDN: none, Connection filter:

'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: none, Use TLS:

none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP+TLS (si@servicedeskbrasil.com.br@smtp.office365.com)

Plugins list

 

news                 Name: Alertas                        Version: 1.12.1     State: Enabled

Install Method: Manual

fields               Name: Campos adicionais              Version: 1.20.6     State: Enabled

Install Method: Manual

behaviors            Name: Comportamentos                 Version: 2.7.2      State: Enabled

Install Method: Manual

datainjection        Name: Data injection                 Version: 2.13.2     State: Enabled

Install Method: Manual

escalade             Name: Escalonamento                  Version: 2.9.1      State: Enabled

Install Method: Manual

formcreator          Name: Form Creator                   Version: 2.13.8.1   State: Enabled

Install Method: Manual

genericobject        Name: Gerenciamento de objetos       Version: 2.14.3     State: Enabled

Install Method: Manual

glpiinventory        Name: GLPI Inventory                 Version: 1.2.1      State: Enabled

Install Method: Manual

pdf                  Name: Imprimir em PDF                Version: 3.0.0      State: Enabled

Install Method: Manual

metabase             Name: Metabase                       Version: 1.3.3      State: Enabled

Install Method: Manual

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled

Install Method: Manual

phpsaml              Name: PHP SAML                       Version: 1.3.0      State: Enabled

Install Method: Manual

sdbsubtask           Name: Plugin SDB SubTask             Version: 1.2.1      State: Enabled

Install Method: Manual

sdbacaoporemail      Name: Servicedesk Brasil - Ação por  Version: 2.0.9      State: Enabled

Install Method: Manual

Anything else?

No response

[cconard96]

How many consumables do you have in your DB?

SELECT COUNT(*) FROM glpi_consumables;

What is your current list limit (Number of search results displayed on a single page)?

[SilvaFernando]

Hi @cconard96.
Follow count:

[SilvaFernando]

Hi @cconard96.
Do you have some feedback?
Thanks

[cconard96]

How many consumables are you trying to display in GLPI at once (how many search results are you showing per page)?
You indicate that the issue appears when there are a lot of consumables. In order to test this, I would need to know the total number of consumables (which you provided) and how many are trying to be shown at once so that I can try to recreate the circumstances and see if the performance can be improved any substantial amount.

[SilvaFernando]

Hi @cconard96.
I've trying show just 10 lines, which I think is not very much, If I show just one I have the same issue.

[SilvaFernando]

Hi @cconard96, do you have some feedback?

[SilvaFernando]

Hi @cconard96, can you help-me?

[stonebuzz]

@SilvaFernando can you try this -> #16997

I don't know if you're in the same situation (in principle, yes, given the columns displayed in the consumables list), but can you test this Pull REquest?

[IsaacMariaMedina]

Has anyone else encountered this error when trying to search in Consumables?

Twig Error (Twig\Error\RuntimeError): "An exception has been thrown during the rendering of a template ("CommonDBTM::isMassiveActionAllowed(): Argument #1 ($items_id) must be of type int, null given")." in template "/var/www/html/glpi/templates/components/search/table.html.twig" at line 121

Additionally, when I load the Consumable Request plugin, it returns this error:

PHP User Warning (512): Duplicate keys found in search options for item type ConsumableItem: 1, 2 in /var/www/html/glpi/src/Search.php at line 8335

[IsaacMariaMedina]

Has anyone else encountered this error when trying to search in Consumables?

Twig Error (Twig\Error\RuntimeError): "An exception has been thrown during the rendering of a template ("CommonDBTM::isMassiveActionAllowed(): Argument #1 ($items_id) must be of type int, null given")." in template "/var/www/html/glpi/templates/components/search/table.html.twig" at line 121

Additionally, when I load the Consumable Request plugin, it returns this error:

PHP User Warning (512): Duplicate keys found in search options for item type ConsumableItem: 1, 2 in /var/www/html/glpi/src/Search.php at line 8335

The solution is to copy the old Search.php to the new path. This will help those who are facing this issue