Watcher group cannot add followup, although "ADD FOLLOWUP (ASSOCIATED GROUPS)" permission is set

[AldarisPale]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.12

Bug description

When a person belongs to a group which is added as a watcher to a ticket, and the profile has "ADD FOLLOWUP (ASSOCIATED GROUPS)" checkbox marked, they cannot add followup to a ticket.

Relevant log output

N/A

Page URL

front/ticket.form.php

Steps To reproduce

1. Have self-service profile defined
2. Self-service profile has ADD FOLLOWUP (ASSOCIATED GROUPS) permission
3. Define a group named test_group_1
4. Add test_user_1 to this group
5. Create a ticket
6. Add test_group_1 as watcher to ticket
7. Login is as test_user_1
8. Open the created ticket
9. Observe that there's now Answer/Followup button

Your GLPI setup information

GLPI 10.0.12 ( => /var/www)
Installation mode: TARBALL
Current language:en_GB
Plugins list
fields Name: Additional fields Version: 1.21.6 State: Enabled
glpiinventory Name: GLPI Inventory Version: 1.3.4 State: Enabled
genericobject Name: Objects management Version: 2.14.8 State: Enabled

Anything else?

No response

[trasher]

10.0.12 is outdated. Try if you reproduce with latest release. Also try with no plugin.

[AldarisPale]

@trasher can reproduce with stock pluginless GLPI 10.0.14.

The profile for post-only user (self-service):