From c3256ed961f1b9faf4e2a2d5566dda771970e4a3 Mon Sep 17 00:00:00 2001
From: Jesse Newland <jesse@github.com>
Date: Fri, 29 Mar 2013 14:20:29 -0400
Subject: [PATCH 01/17] open source @github's hubot pagerduty script

---
 src/scripts/pagerduty.coffee | 235 +++++++++++++++++++++++++++++++++++
 1 file changed, 235 insertions(+)
 create mode 100644 src/scripts/pagerduty.coffee

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
new file mode 100644
index 000000000..c6588d177
--- /dev/null
+++ b/src/scripts/pagerduty.coffee
@@ -0,0 +1,235 @@
+# PagerDuty
+#
+# Required environment variables:
+#
+#   HUBOT_PAGERDUTY_USERNAME
+#   HUBOT_PAGERDUTY_PASSWORD
+#   HUBOT_PAGERDUTY_SUBDOMAIN
+#   HUBOT_PAGERDUTY_APIKEY     Service API Key from a 'General API Service'
+#   HUBOT_PAGERDUTY_SCHEDULE_ID
+
+
+pagerDutyUsers = {}
+
+module.exports = (robot) ->
+  robot.respond /pager( me)?$/i, (msg) ->
+    buffer = "PagerDuty\n\nUsage:\n"
+    buffer = buffer + "  /who's on call              # return the username of who's on call\n\n"
+    buffer = buffer + "  /pager me page <msg>        # create a new incident\n\n"
+    buffer = buffer + "  /pager me 60                # take the pager for 60 minutes\n\n"
+    buffer = buffer + "  /pager me incidents         # return the current incidents\n"
+    buffer = buffer + "  /pager me problems          # return all open inicidents\n\n"
+    buffer = buffer + "  /pager me ack 24            # ack incident #24\n"
+    buffer = buffer + "  /pager me resolve 24        # resolve incident #24\n"
+    msg.send buffer
+
+  # Assumes your Campfire usernames and PagerDuty names are identical
+  robot.respond /pager( me)? (\d+)/i, (msg) ->
+    withPagerDutyUsers msg, (users) ->
+      username  = msg.message.user.name
+      if username == "Shell"
+        username = process.env.USER
+      userId    = users[username].id
+      now       = new Date()
+      start     = now.toISOString()
+      minutes   = parseInt msg.match[2]
+      end       = now.addMinutes(minutes).toISOString()
+      override  = {
+        'start':     start,
+        'end':       end,
+        'user_id':   userId
+      }
+      withCurrentOncall msg, (old_username) ->
+        data = { 'override': override }
+        pagerDutyPost msg, "/schedules/#{process.env.HUBOT_PAGERDUTY_SCHEDULE_ID}/overrides", data, (json) ->
+          if json.override
+            msg.send "rejoice, #{old_username}! #{json.override.user.name} has the pager from #{json.override.start} until #{json.override.end}"
+
+  robot.respond /(pager|major)( me)? (inc|incidents|sup|problems)$/i, (msg) ->
+    pagerDutyIncidents msg, (incidents) ->
+      if incidents.length > 0
+        buffer = "Triggered\n\n"
+        for junk, incident of incidents.reverse()
+          if incident.status == 'triggered'
+            buffer = buffer + formatIncident(incident)
+        buffer = buffer + "\nAcknowledged\n\n"
+        for junk, incident of incidents.reverse()
+          if incident.status == 'acknowledged'
+            buffer = buffer + formatIncident(incident)
+        msg.send buffer
+      else
+        msg.send "Chillin"
+
+  robot.respond /(pager|major)( me)? page (.+)$/i, (msg) ->
+    pagerDutyIntegrationAPI msg, "trigger", msg.match[3], (json) ->
+      msg.reply "#{json.status}, key: #{json.incident_key}"
+
+  robot.respond /(pager|major)( me)? ack(nowledge)? (.+)$/i, (msg) ->
+    updateIncident(msg, msg.match[4], 'acknowledged')
+
+  robot.respond /(pager|major)( me)? res(olve)?(d)? (.+)$/i, (msg) ->
+    updateIncident(msg, msg.match[5], 'resolved')
+
+  # who is on call?
+  robot.respond /who('s|s| is)? (on call|oncall)/i, (msg) ->
+    withCurrentOncall msg, (username) ->
+      msg.reply "#{username} is on call"
+
+pagerDutyGet = (msg, url, query, cb) ->
+  user    = process.env.HUBOT_PAGERDUTY_USERNAME
+  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
+  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+
+  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
+  msg.http(baseUrl + url)
+    .query(query)
+    .headers(Authorization: auth, Accept: 'application/json')
+    .get() (err, res, body) ->
+      json_body = null
+      switch res.statusCode
+        when 200 then json_body = JSON.parse(body)
+        else
+          console.log res.statusCode
+          console.log body
+          json_body = null
+      cb json_body
+
+pagerDutyPut = (msg, url, data, cb) ->
+  user    = process.env.HUBOT_PAGERDUTY_USERNAME
+  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
+  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+
+  json = JSON.stringify(data)
+  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
+  msg.http(baseUrl + url)
+    .headers(Authorization: auth, Accept: 'application/json')
+    .header("content-type","application/json")
+    .header("content-length",json.length)
+    .put(json) (err, res, body) ->
+      json_body = null
+      switch res.statusCode
+        when 200 then json_body = JSON.parse(body)
+        else
+          console.log res.statusCode
+          console.log body
+          json_body = null
+      cb json_body
+
+pagerDutyPost = (msg, url, data, cb) ->
+  user    = process.env.HUBOT_PAGERDUTY_USERNAME
+  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
+  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+
+  json = JSON.stringify(data)
+  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
+  msg.http(baseUrl + url)
+    .headers(Authorization: auth, Accept: 'application/json')
+    .header("content-type","application/json")
+    .header("content-length",json.length)
+    .post(json) (err, res, body) ->
+      json_body = null
+      switch res.statusCode
+        when 201 then json_body = JSON.parse(body)
+        else
+          console.log res.statusCode
+          console.log body
+          json_body = null
+      cb json_body
+
+withCurrentOncall = (msg, cb) ->
+  now = new Date()
+  oneHour = now.addHours(1).toISOString()
+  now = now.toISOString()
+  query = {
+    since: now,
+    until: oneHour,
+    overflow: 'true'
+  }
+  pagerDutyGet msg, "/schedules/#{process.env.HUBOT_PAGERDUTY_SCHEDULE_ID}/entries", query, (json) ->
+    if json.entries and json.entries.length > 0
+      cb(json.entries[0].user.name)
+
+withPagerDutyUsers = (msg, cb) ->
+  if pagerDutyUsers['loaded'] != true
+    pagerDutyGet msg, "/users", {}, (json) ->
+      pagerDutyUsers['loaded'] = true
+      for user in json.users
+        pagerDutyUsers[user.id]   = user
+        pagerDutyUsers[user.name] = user
+      cb(pagerDutyUsers)
+  else
+    cb(pagerDutyUsers)
+
+pagerDutyIncidents = (msg, cb) ->
+  query =
+    status:  "triggered,acknowledged"
+    sort_by: "incident_number:asc"
+  pagerDutyGet msg, "/incidents", query, (json) ->
+    cb(json.incidents)
+
+pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
+  apikey = process.env.HUBOT_PAGERDUTY_APIKEY
+  unless apikey?
+    msg.send "PagerDuty API service key is missing."
+    msg.send "Ensure that HUBOT_PAGERDUTY_APIKEY is set."
+    return
+
+  data = null
+  switch cmd
+    when "trigger"
+      data = JSON.stringify { service_key: "#{apikey}", event_type: "trigger", description: "#{args}"}
+      pagerDutyIntergrationPost msg, data, (json) ->
+        cb(json)
+
+formatIncident = (inc) ->
+   # { pd_nagios_object: 'service',
+   #   HOSTNAME: 'fs1a',
+   #   SERVICEDESC: 'snapshot_repositories',
+   #   SERVICESTATE: 'CRITICAL',
+   #   HOSTSTATE: 'UP' },
+  if inc.incident_number
+    if inc.trigger_summary_data.description
+      "#{inc.incident_number}: #{inc.trigger_summary_data.description} - assigned to #{inc.assigned_to_user.name}\n"
+    else if inc.trigger_summary_data.pd_nagios_object == 'service'
+       "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.SERVICEDESC} - assigned to #{inc.assigned_to_user.name}\n"
+    else if inc.trigger_summary_data.pd_nagios_object == 'host'
+       "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.HOSTSTATE} - assigned to #{inc.assigned_to_user.name}\n"
+  else
+    ""
+
+updateIncident = (msg, incident_number, status) ->
+  pagerDutyIncidents msg, (incidents) ->
+    foundIncidents = []
+    for incident in incidents
+      if "#{incident.incident_number}" == incident_number
+        foundIncidents = [ incident ]
+        # loljson
+        data = {
+          incidents: [
+            {
+              'id':     incident.id,
+              'status': status
+            }
+          ]
+        }
+        pagerDutyPut msg, "/incidents", data, (json) ->
+          if incident = json.incidents[0]
+            msg.reply "Incident #{incident.incident_number} #{incident.status}."
+          else
+            msg.reply "Problem updating incident #{incident_number}"
+    if foundIncidents.length == 0
+      msg.reply "Couldn't find incident #{incident_number}"
+
+
+pagerDutyIntergrationPost = (msg, json, cb) ->
+  msg.http('https://events.pagerduty.com/generic/2010-04-15/create_event.json')
+    .header("content-type","application/json")
+    .header("content-length",json.length)
+    .post(json) (err, res, body) ->
+      switch res.statusCode
+        when 200
+          json = JSON.parse(body)
+          cb(json)
+        else
+          console.log res.statusCode
+          console.log body

From a4d41d0b0964836dadea5345f681f6193154f7b3 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 29 Mar 2013 15:57:56 -0400
Subject: [PATCH 02/17] Update with documentation status, and use
 robot.helpCommands for pager me

---
 src/scripts/pagerduty.coffee | 29 +++++++++++++++++------------
 1 file changed, 17 insertions(+), 12 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index c6588d177..58c61708d 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -1,6 +1,17 @@
-# PagerDuty
+# Description:
+#   PagerDuty Integration for checking who's on call, making exceptions, ack, resolve, etc.
 #
-# Required environment variables:
+# Commands:
+#
+#   hubot who's on call - return the username of who's on call
+#   hubot pager me page <msg> - create a new incident
+#   hubot pager me 60 - take the pager for 60 minutes
+#   hubot pager me incidents - return the current incidents
+#   hubot pager me problems - return all open inicidents
+#   hubot pager me ack 24 - ack incident #24
+#   hubot pager me resolve 24 - resolve incident #24
+
+# Configuration
 #
 #   HUBOT_PAGERDUTY_USERNAME
 #   HUBOT_PAGERDUTY_PASSWORD
@@ -8,20 +19,14 @@
 #   HUBOT_PAGERDUTY_APIKEY     Service API Key from a 'General API Service'
 #   HUBOT_PAGERDUTY_SCHEDULE_ID
 
-
 pagerDutyUsers = {}
 
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
-    buffer = "PagerDuty\n\nUsage:\n"
-    buffer = buffer + "  /who's on call              # return the username of who's on call\n\n"
-    buffer = buffer + "  /pager me page <msg>        # create a new incident\n\n"
-    buffer = buffer + "  /pager me 60                # take the pager for 60 minutes\n\n"
-    buffer = buffer + "  /pager me incidents         # return the current incidents\n"
-    buffer = buffer + "  /pager me problems          # return all open inicidents\n\n"
-    buffer = buffer + "  /pager me ack 24            # ack incident #24\n"
-    buffer = buffer + "  /pager me resolve 24        # resolve incident #24\n"
-    msg.send buffer
+
+    cmds = robot.helpCommands()
+    cmds = (cmd for cmd in cmds when cmd.match(/(pager me |who's on call)/))
+    msg.send cmds.join("\n")
 
   # Assumes your Campfire usernames and PagerDuty names are identical
   robot.respond /pager( me)? (\d+)/i, (msg) ->

From f1613a9a2b02f6ac9e94d043efca8ff3150f291a Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 29 Mar 2013 16:44:42 -0400
Subject: [PATCH 03/17] Adjust format of incidents

---
 src/scripts/pagerduty.coffee | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 58c61708d..e009932e7 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -53,11 +53,11 @@ module.exports = (robot) ->
   robot.respond /(pager|major)( me)? (inc|incidents|sup|problems)$/i, (msg) ->
     pagerDutyIncidents msg, (incidents) ->
       if incidents.length > 0
-        buffer = "Triggered\n\n"
+        buffer = "Triggered:\n----------\n"
         for junk, incident of incidents.reverse()
           if incident.status == 'triggered'
             buffer = buffer + formatIncident(incident)
-        buffer = buffer + "\nAcknowledged\n\n"
+        buffer = buffer + "\nAcknowledged:\n-------------\n"
         for junk, incident of incidents.reverse()
           if incident.status == 'acknowledged'
             buffer = buffer + formatIncident(incident)

From 257c8fa982770a5555bee13d18b0f3de4e8b7799 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 29 Mar 2013 17:03:01 -0400
Subject: [PATCH 04/17] Sanity check environment variables

---
 src/scripts/pagerduty.coffee | 51 +++++++++++++++++++++++-------------
 1 file changed, 33 insertions(+), 18 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index e009932e7..6916c62ab 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -20,6 +20,11 @@
 #   HUBOT_PAGERDUTY_SCHEDULE_ID
 
 pagerDutyUsers = {}
+pagerDutyUsername    = process.env.HUBOT_PAGERDUTY_USERNAME
+pagerDutyPassword    = process.env.HUBOT_PAGERDUTY_PASSWORD
+pagerDutySubdomain   = process.env.HUBOT_PAGERDUTY_SUBDOMAIN
+pagerDutyBaseUrl     = "https://#{pagerDutySubdomain}.pagerduty.com/api/v1"
+pagerDutyApiKey      = process.env.HUBOT_PAGERDUTY_APIKEY
 
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
@@ -80,13 +85,26 @@ module.exports = (robot) ->
     withCurrentOncall msg, (username) ->
       msg.reply "#{username} is on call"
 
+missingEnvironmentForApi = (msg) ->
+  missingAnything = false
+  unless pagerDutySubdomain?
+    msg.send "PagerDuty Subdomain is missing:  Ensure that HUBOT_PAGERDUTY_SUBDOMAIN is set."
+    missingAnything |= true
+  unless pagerDutyUsername?
+    msg.send "PagerDuty username is missing:  Ensure that HUBOT_PAGERDUTY_USERNAME is set."
+    missingAnything |= true
+  unless pagerDutyPassword?
+    msg.send "PagerDuty password is missing:  Ensure that HUBOT_PAGERDUTY_PASSWORD is set."
+    missingAnything |= true
+  missingAnything
+
+
 pagerDutyGet = (msg, url, query, cb) ->
-  user    = process.env.HUBOT_PAGERDUTY_USERNAME
-  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
-  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+  if missingEnvironmentForApi(msg)
+    return
 
-  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
-  msg.http(baseUrl + url)
+  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+  msg.http(pagerDutyBaseUrl + url)
     .query(query)
     .headers(Authorization: auth, Accept: 'application/json')
     .get() (err, res, body) ->
@@ -100,13 +118,12 @@ pagerDutyGet = (msg, url, query, cb) ->
       cb json_body
 
 pagerDutyPut = (msg, url, data, cb) ->
-  user    = process.env.HUBOT_PAGERDUTY_USERNAME
-  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
-  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+  if missingEnvironmentForApi(msg)
+    return
 
   json = JSON.stringify(data)
-  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
-  msg.http(baseUrl + url)
+  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+  msg.http(pagerDutyBaseUrl + url)
     .headers(Authorization: auth, Accept: 'application/json')
     .header("content-type","application/json")
     .header("content-length",json.length)
@@ -121,13 +138,12 @@ pagerDutyPut = (msg, url, data, cb) ->
       cb json_body
 
 pagerDutyPost = (msg, url, data, cb) ->
-  user    = process.env.HUBOT_PAGERDUTY_USERNAME
-  pass    = process.env.HUBOT_PAGERDUTY_PASSWORD
-  baseUrl = "https://#{process.env.HUBOT_PAGERDUTY_SUBDOMAIN}.pagerduty.com/api/v1"
+  if missingEnvironmentForApi(msg)
+    return
 
   json = JSON.stringify(data)
-  auth = 'Basic ' + new Buffer(user + ':' + pass).toString('base64');
-  msg.http(baseUrl + url)
+  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+  msg.http(pagerDutyBaseUrl + url)
     .headers(Authorization: auth, Accept: 'application/json')
     .header("content-type","application/json")
     .header("content-length",json.length)
@@ -173,8 +189,7 @@ pagerDutyIncidents = (msg, cb) ->
     cb(json.incidents)
 
 pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
-  apikey = process.env.HUBOT_PAGERDUTY_APIKEY
-  unless apikey?
+  unless pagerDutyApiKey?
     msg.send "PagerDuty API service key is missing."
     msg.send "Ensure that HUBOT_PAGERDUTY_APIKEY is set."
     return
@@ -182,7 +197,7 @@ pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
   data = null
   switch cmd
     when "trigger"
-      data = JSON.stringify { service_key: "#{apikey}", event_type: "trigger", description: "#{args}"}
+      data = JSON.stringify { service_key: pagerDutyApiKey, event_type: "trigger", description: "#{args}"}
       pagerDutyIntergrationPost msg, data, (json) ->
         cb(json)
 

From 5f228ce8d73136ee30a4fe6cbcd84bed12a07360 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 20:45:57 -0400
Subject: [PATCH 05/17] Epic pagerduty improvements.

* use moment instead of datejs for time manipulation (ie adding
  hours/minutes)
* for `pager me N`, try to use the person who's said it email, instead
  of their name to find a PagerDuty user
* add command to remember your PagerDuty email address
* use moment's .calendar() to display nicer time when coverage is
* `pager me` will also say what it thinks your PagerDuty email address
  is
---
 src/scripts/pagerduty.coffee | 57 +++++++++++++++++++++++++++---------
 1 file changed, 43 insertions(+), 14 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 6916c62ab..71a96a109 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -10,8 +10,11 @@
 #   hubot pager me problems - return all open inicidents
 #   hubot pager me ack 24 - ack incident #24
 #   hubot pager me resolve 24 - resolve incident #24
-
-# Configuration
+#
+# Dependencies:
+#  "moment": "1.6.2"
+# 
+# Configuration:
 #
 #   HUBOT_PAGERDUTY_USERNAME
 #   HUBOT_PAGERDUTY_PASSWORD
@@ -19,6 +22,10 @@
 #   HUBOT_PAGERDUTY_APIKEY     Service API Key from a 'General API Service'
 #   HUBOT_PAGERDUTY_SCHEDULE_ID
 
+inspect = require('util').inspect
+
+moment = require('moment')
+
 pagerDutyUsers = {}
 pagerDutyUsername    = process.env.HUBOT_PAGERDUTY_USERNAME
 pagerDutyPassword    = process.env.HUBOT_PAGERDUTY_PASSWORD
@@ -29,21 +36,40 @@ pagerDutyApiKey      = process.env.HUBOT_PAGERDUTY_APIKEY
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
 
+    emailNote = if msg.message.user.pagerdutyEmail
+                  "You've told me your PagerDuty email is #{msg.message.user.pagerdutyEmail}"
+                else if msg.message.user.email_address
+                  "I'm assuming your PagerDuty email is #{msg.message.user.email_address}. Change it with `hubot pager me as you@yourdomain.com`"
+                else
+                  "I don't know your PagerDuty email. Change it with `hubot pager me as you@yourdomain.com`"
+
     cmds = robot.helpCommands()
     cmds = (cmd for cmd in cmds when cmd.match(/(pager me |who's on call)/))
-    msg.send cmds.join("\n")
+    msg.send emailNote, cmds.join("\n")
+
+  robot.respond /pager(?: me)? as (.*)$/i, (msg) ->
+    email = msg.match[1]
+    msg.message.user.pagerdutyEmail = email
+    msg.send "Okay, I'll remember your PagerDuty email is #{email}"
 
   # Assumes your Campfire usernames and PagerDuty names are identical
   robot.respond /pager( me)? (\d+)/i, (msg) ->
     withPagerDutyUsers msg, (users) ->
-      username  = msg.message.user.name
-      if username == "Shell"
-        username = process.env.USER
-      userId    = users[username].id
+      email  = msg.message.user.pagerdutyEmail || msg.message.user.email_address
+      unless email
+        msg.send "Sorry, I can't figure out your email address :( Can you tell me with `hubot pager me as you@yourdomain.com`?"
+        return
+
+      userId    = users[email].id
+
+      unless userId
+        msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `hubot pager me as you@yourdomain.com`"
+        return
+
       now       = new Date()
-      start     = now.toISOString()
+      start     = moment().format()
       minutes   = parseInt msg.match[2]
-      end       = now.addMinutes(minutes).toISOString()
+      end       = moment().add('minutes', minutes).format()
       override  = {
         'start':     start,
         'end':       end,
@@ -53,7 +79,9 @@ module.exports = (robot) ->
         data = { 'override': override }
         pagerDutyPost msg, "/schedules/#{process.env.HUBOT_PAGERDUTY_SCHEDULE_ID}/overrides", data, (json) ->
           if json.override
-            msg.send "rejoice, #{old_username}! #{json.override.user.name} has the pager from #{json.override.start} until #{json.override.end}"
+            start = moment(json.override.start)
+            end = moment(json.override.end)
+            msg.send "Rejoice, #{old_username}! #{json.override.user.name} has the pager from #{start.calendar()} until #{end.calendar()}"
 
   robot.respond /(pager|major)( me)? (inc|incidents|sup|problems)$/i, (msg) ->
     pagerDutyIncidents msg, (incidents) ->
@@ -158,9 +186,9 @@ pagerDutyPost = (msg, url, data, cb) ->
       cb json_body
 
 withCurrentOncall = (msg, cb) ->
-  now = new Date()
-  oneHour = now.addHours(1).toISOString()
-  now = now.toISOString()
+  oneHour = moment().add('hours', 1).format()
+  now = moment().format()
+
   query = {
     since: now,
     until: oneHour,
@@ -175,7 +203,8 @@ withPagerDutyUsers = (msg, cb) ->
     pagerDutyGet msg, "/users", {}, (json) ->
       pagerDutyUsers['loaded'] = true
       for user in json.users
-        pagerDutyUsers[user.id]   = user
+        pagerDutyUsers[user.id] = user
+        pagerDutyUsers[user.email] = user
         pagerDutyUsers[user.name] = user
       cb(pagerDutyUsers)
   else

From a810a3165e9879359e71421c7c190548a962e168 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 20:50:12 -0400
Subject: [PATCH 06/17] Move process.env.HUBOT_PAGERDUTY_SCHEDULE_ID to a
 variable

---
 src/scripts/pagerduty.coffee | 6 ++++--
 1 file changed, 4 insertions(+), 2 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 71a96a109..039997968 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -6,6 +6,7 @@
 #   hubot who's on call - return the username of who's on call
 #   hubot pager me page <msg> - create a new incident
 #   hubot pager me 60 - take the pager for 60 minutes
+#   hubot pager me as you@yourdomain.com - remember your pager email is you@yourdomain.com
 #   hubot pager me incidents - return the current incidents
 #   hubot pager me problems - return all open inicidents
 #   hubot pager me ack 24 - ack incident #24
@@ -32,6 +33,7 @@ pagerDutyPassword    = process.env.HUBOT_PAGERDUTY_PASSWORD
 pagerDutySubdomain   = process.env.HUBOT_PAGERDUTY_SUBDOMAIN
 pagerDutyBaseUrl     = "https://#{pagerDutySubdomain}.pagerduty.com/api/v1"
 pagerDutyApiKey      = process.env.HUBOT_PAGERDUTY_APIKEY
+pagerDutyScheduleId  = process.env.HUBOT_PAGERDUTY_SCHEDULE_ID
 
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
@@ -77,7 +79,7 @@ module.exports = (robot) ->
       }
       withCurrentOncall msg, (old_username) ->
         data = { 'override': override }
-        pagerDutyPost msg, "/schedules/#{process.env.HUBOT_PAGERDUTY_SCHEDULE_ID}/overrides", data, (json) ->
+        pagerDutyPost msg, "/schedules/#{pagerDutyScheduleId}/overrides", data, (json) ->
           if json.override
             start = moment(json.override.start)
             end = moment(json.override.end)
@@ -194,7 +196,7 @@ withCurrentOncall = (msg, cb) ->
     until: oneHour,
     overflow: 'true'
   }
-  pagerDutyGet msg, "/schedules/#{process.env.HUBOT_PAGERDUTY_SCHEDULE_ID}/entries", query, (json) ->
+  pagerDutyGet msg, "/schedules/#{pagerDutyScheduleId}/entries", query, (json) ->
     if json.entries and json.entries.length > 0
       cb(json.entries[0].user.name)
 

From 4084e5a9f90974cedc30b32fe988419fb099a3de Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 22:40:05 -0400
Subject: [PATCH 07/17] Better doc for triggering a page

---
 src/scripts/pagerduty.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 039997968..872c3e666 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -4,7 +4,7 @@
 # Commands:
 #
 #   hubot who's on call - return the username of who's on call
-#   hubot pager me page <msg> - create a new incident
+#   hubot pager me page <msg> - create a new incident with <msg>
 #   hubot pager me 60 - take the pager for 60 minutes
 #   hubot pager me as you@yourdomain.com - remember your pager email is you@yourdomain.com
 #   hubot pager me incidents - return the current incidents

From c3db4fb7c7c670755c5685db67d680471c376399 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 22:40:24 -0400
Subject: [PATCH 08/17] Check for pagerduty schedule id

---
 src/scripts/pagerduty.coffee | 5 +++++
 1 file changed, 5 insertions(+)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 872c3e666..d6d13269c 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -37,6 +37,8 @@ pagerDutyScheduleId  = process.env.HUBOT_PAGERDUTY_SCHEDULE_ID
 
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
+    if missingEnvironmentForApi(msg)
+      return
 
     emailNote = if msg.message.user.pagerdutyEmail
                   "You've told me your PagerDuty email is #{msg.message.user.pagerdutyEmail}"
@@ -126,6 +128,9 @@ missingEnvironmentForApi = (msg) ->
   unless pagerDutyPassword?
     msg.send "PagerDuty password is missing:  Ensure that HUBOT_PAGERDUTY_PASSWORD is set."
     missingAnything |= true
+  unless pagerDutyScheduleId?
+    msg.send "PagerDuty schedule is missing:  Ensure that HUBOT_PAGERDUTY_SCHEDULE_ID is set."
+    missingAnything |= true
   missingAnything
 
 

From 722daf69eacd02fe988892ce4a0f68055d3cf559 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 22:40:33 -0400
Subject: [PATCH 09/17] Remove unused variable

---
 src/scripts/pagerduty.coffee | 1 -
 1 file changed, 1 deletion(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index d6d13269c..6cc181a29 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -70,7 +70,6 @@ module.exports = (robot) ->
         msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `hubot pager me as you@yourdomain.com`"
         return
 
-      now       = new Date()
       start     = moment().format()
       minutes   = parseInt msg.match[2]
       end       = moment().add('minutes', minutes).format()

From 6056ac5cbffe630ebb1319266fd35ba15213db0b Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Wed, 10 Apr 2013 22:48:13 -0400
Subject: [PATCH 10/17] Rename page to trigger, to reflect pagerduty language.

---
 src/scripts/pagerduty.coffee | 9 +++++----
 1 file changed, 5 insertions(+), 4 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 6cc181a29..f446ca967 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -4,13 +4,14 @@
 # Commands:
 #
 #   hubot who's on call - return the username of who's on call
-#   hubot pager me page <msg> - create a new incident with <msg>
+#   hubot pager me trigger <msg> - create a new incident with <msg>
 #   hubot pager me 60 - take the pager for 60 minutes
 #   hubot pager me as you@yourdomain.com - remember your pager email is you@yourdomain.com
 #   hubot pager me incidents - return the current incidents
+#   hubot pager me note <incident> <content> - add note to incident #<incident> with <content>
 #   hubot pager me problems - return all open inicidents
-#   hubot pager me ack 24 - ack incident #24
-#   hubot pager me resolve 24 - resolve incident #24
+#   hubot pager me ack <incident> - ack incident #<incident>
+#   hubot pager me resolve <incident> - resolve incident #<incident>
 #
 # Dependencies:
 #  "moment": "1.6.2"
@@ -101,7 +102,7 @@ module.exports = (robot) ->
       else
         msg.send "Chillin"
 
-  robot.respond /(pager|major)( me)? page (.+)$/i, (msg) ->
+  robot.respond /(pager|major)( me)? trigger (.+)$/i, (msg) ->
     pagerDutyIntegrationAPI msg, "trigger", msg.match[3], (json) ->
       msg.reply "#{json.status}, key: #{json.incident_key}"
 

From 790808c89eecb4860cf071e6aa7a396cbe58e1db Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Thu, 11 Apr 2013 20:54:22 -0400
Subject: [PATCH 11/17] Add support for notes

---
 src/scripts/pagerduty.coffee | 48 ++++++++++++++++++++++++++++--------
 1 file changed, 38 insertions(+), 10 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index f446ca967..ab0a94cfd 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -60,16 +60,9 @@ module.exports = (robot) ->
   # Assumes your Campfire usernames and PagerDuty names are identical
   robot.respond /pager( me)? (\d+)/i, (msg) ->
     withPagerDutyUsers msg, (users) ->
-      email  = msg.message.user.pagerdutyEmail || msg.message.user.email_address
-      unless email
-        msg.send "Sorry, I can't figure out your email address :( Can you tell me with `hubot pager me as you@yourdomain.com`?"
-        return
 
-      userId    = users[email].id
-
-      unless userId
-        msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `hubot pager me as you@yourdomain.com`"
-        return
+      userId = pagerDutyUserId(msg, users)
+      return unless userId
 
       start     = moment().format()
       minutes   = parseInt msg.match[2]
@@ -100,7 +93,7 @@ module.exports = (robot) ->
             buffer = buffer + formatIncident(incident)
         msg.send buffer
       else
-        msg.send "Chillin"
+        msg.send "No open incidents"
 
   robot.respond /(pager|major)( me)? trigger (.+)$/i, (msg) ->
     pagerDutyIntegrationAPI msg, "trigger", msg.match[3], (json) ->
@@ -112,6 +105,27 @@ module.exports = (robot) ->
   robot.respond /(pager|major)( me)? res(olve)?(d)? (.+)$/i, (msg) ->
     updateIncident(msg, msg.match[5], 'resolved')
 
+  robot.respond /(pager|major)( me)? note ([\d\w]+) (.+)$/i, (msg) ->
+    incidentId = msg.match[3]
+    content = msg.match[4]
+
+    withPagerDutyUsers msg, (users) ->
+
+      userId = pagerDutyUserId(msg, users)
+      return unless userId
+
+      data =
+        note:
+          content: content
+        requester_id: userId
+
+      pagerDutyPost msg, "/incidents/#{incidentId}/notes", data, (json) ->
+        if json && json.note
+          msg.send "Got it! Note created: #{json.note.content}"
+        else
+          msg.send "Sorry, I couldn't do it :("
+
+
   # who is on call?
   robot.respond /who('s|s| is)? (on call|oncall)/i, (msg) ->
     withCurrentOncall msg, (username) ->
@@ -134,6 +148,20 @@ missingEnvironmentForApi = (msg) ->
   missingAnything
 
 
+pagerDutyUserId = (msg, users) ->
+  email  = msg.message.user.pagerdutyEmail || msg.message.user.email_address
+  unless email
+    msg.send "Sorry, I can't figure out your email address :( Can you tell me with `hubot pager me as you@yourdomain.com`?"
+    return
+
+  userId = users[email].id
+
+  unless userId
+    msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `hubot pager me as you@yourdomain.com`"
+    return
+
+  userId
+
 pagerDutyGet = (msg, url, query, cb) ->
   if missingEnvironmentForApi(msg)
     return

From 0aec8cce39afcb4fcd9c71ea4a8c3e21403ac5af Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Thu, 11 Apr 2013 20:58:50 -0400
Subject: [PATCH 12/17] Only display until time since start time is now. And
 don't use calendar, since timezones are hard

---
 src/scripts/pagerduty.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index ab0a94cfd..42d03d915 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -78,7 +78,7 @@ module.exports = (robot) ->
           if json.override
             start = moment(json.override.start)
             end = moment(json.override.end)
-            msg.send "Rejoice, #{old_username}! #{json.override.user.name} has the pager from #{start.calendar()} until #{end.calendar()}"
+            msg.send "Rejoice, #{old_username}! #{json.override.user.name} has the pager until #{end.format()}"
 
   robot.respond /(pager|major)( me)? (inc|incidents|sup|problems)$/i, (msg) ->
     pagerDutyIncidents msg, (incidents) ->

From f09741a001a7c5d9b72392cce0b494b73f2bab70 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Thu, 11 Apr 2013 21:04:38 -0400
Subject: [PATCH 13/17] Update msg.sends to use robot.name instead of hardcoded
 hubot

---
 src/scripts/pagerduty.coffee | 372 +++++++++++++++++------------------
 1 file changed, 186 insertions(+), 186 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 42d03d915..a21a3d495 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -6,7 +6,7 @@
 #   hubot who's on call - return the username of who's on call
 #   hubot pager me trigger <msg> - create a new incident with <msg>
 #   hubot pager me 60 - take the pager for 60 minutes
-#   hubot pager me as you@yourdomain.com - remember your pager email is you@yourdomain.com
+#   hubot pager me as <email> - remember your pager email is <email>
 #   hubot pager me incidents - return the current incidents
 #   hubot pager me note <incident> <content> - add note to incident #<incident> with <content>
 #   hubot pager me problems - return all open inicidents
@@ -46,7 +46,7 @@ module.exports = (robot) ->
                 else if msg.message.user.email_address
                   "I'm assuming your PagerDuty email is #{msg.message.user.email_address}. Change it with `hubot pager me as you@yourdomain.com`"
                 else
-                  "I don't know your PagerDuty email. Change it with `hubot pager me as you@yourdomain.com`"
+                  "I don't know your PagerDuty email. Change it with `#{robot.name} pager me as you@yourdomain.com`"
 
     cmds = robot.helpCommands()
     cmds = (cmd for cmd in cmds when cmd.match(/(pager me |who's on call)/))
@@ -131,189 +131,189 @@ module.exports = (robot) ->
     withCurrentOncall msg, (username) ->
       msg.reply "#{username} is on call"
 
-missingEnvironmentForApi = (msg) ->
-  missingAnything = false
-  unless pagerDutySubdomain?
-    msg.send "PagerDuty Subdomain is missing:  Ensure that HUBOT_PAGERDUTY_SUBDOMAIN is set."
-    missingAnything |= true
-  unless pagerDutyUsername?
-    msg.send "PagerDuty username is missing:  Ensure that HUBOT_PAGERDUTY_USERNAME is set."
-    missingAnything |= true
-  unless pagerDutyPassword?
-    msg.send "PagerDuty password is missing:  Ensure that HUBOT_PAGERDUTY_PASSWORD is set."
-    missingAnything |= true
-  unless pagerDutyScheduleId?
-    msg.send "PagerDuty schedule is missing:  Ensure that HUBOT_PAGERDUTY_SCHEDULE_ID is set."
-    missingAnything |= true
-  missingAnything
-
-
-pagerDutyUserId = (msg, users) ->
-  email  = msg.message.user.pagerdutyEmail || msg.message.user.email_address
-  unless email
-    msg.send "Sorry, I can't figure out your email address :( Can you tell me with `hubot pager me as you@yourdomain.com`?"
-    return
-
-  userId = users[email].id
-
-  unless userId
-    msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `hubot pager me as you@yourdomain.com`"
-    return
-
-  userId
-
-pagerDutyGet = (msg, url, query, cb) ->
-  if missingEnvironmentForApi(msg)
-    return
-
-  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
-  msg.http(pagerDutyBaseUrl + url)
-    .query(query)
-    .headers(Authorization: auth, Accept: 'application/json')
-    .get() (err, res, body) ->
-      json_body = null
-      switch res.statusCode
-        when 200 then json_body = JSON.parse(body)
-        else
-          console.log res.statusCode
-          console.log body
-          json_body = null
-      cb json_body
-
-pagerDutyPut = (msg, url, data, cb) ->
-  if missingEnvironmentForApi(msg)
-    return
-
-  json = JSON.stringify(data)
-  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
-  msg.http(pagerDutyBaseUrl + url)
-    .headers(Authorization: auth, Accept: 'application/json')
-    .header("content-type","application/json")
-    .header("content-length",json.length)
-    .put(json) (err, res, body) ->
-      json_body = null
-      switch res.statusCode
-        when 200 then json_body = JSON.parse(body)
-        else
-          console.log res.statusCode
-          console.log body
-          json_body = null
-      cb json_body
-
-pagerDutyPost = (msg, url, data, cb) ->
-  if missingEnvironmentForApi(msg)
-    return
-
-  json = JSON.stringify(data)
-  auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
-  msg.http(pagerDutyBaseUrl + url)
-    .headers(Authorization: auth, Accept: 'application/json')
-    .header("content-type","application/json")
-    .header("content-length",json.length)
-    .post(json) (err, res, body) ->
-      json_body = null
-      switch res.statusCode
-        when 201 then json_body = JSON.parse(body)
-        else
-          console.log res.statusCode
-          console.log body
-          json_body = null
-      cb json_body
-
-withCurrentOncall = (msg, cb) ->
-  oneHour = moment().add('hours', 1).format()
-  now = moment().format()
-
-  query = {
-    since: now,
-    until: oneHour,
-    overflow: 'true'
-  }
-  pagerDutyGet msg, "/schedules/#{pagerDutyScheduleId}/entries", query, (json) ->
-    if json.entries and json.entries.length > 0
-      cb(json.entries[0].user.name)
-
-withPagerDutyUsers = (msg, cb) ->
-  if pagerDutyUsers['loaded'] != true
-    pagerDutyGet msg, "/users", {}, (json) ->
-      pagerDutyUsers['loaded'] = true
-      for user in json.users
-        pagerDutyUsers[user.id] = user
-        pagerDutyUsers[user.email] = user
-        pagerDutyUsers[user.name] = user
-      cb(pagerDutyUsers)
-  else
-    cb(pagerDutyUsers)
-
-pagerDutyIncidents = (msg, cb) ->
-  query =
-    status:  "triggered,acknowledged"
-    sort_by: "incident_number:asc"
-  pagerDutyGet msg, "/incidents", query, (json) ->
-    cb(json.incidents)
-
-pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
-  unless pagerDutyApiKey?
-    msg.send "PagerDuty API service key is missing."
-    msg.send "Ensure that HUBOT_PAGERDUTY_APIKEY is set."
-    return
-
-  data = null
-  switch cmd
-    when "trigger"
-      data = JSON.stringify { service_key: pagerDutyApiKey, event_type: "trigger", description: "#{args}"}
-      pagerDutyIntergrationPost msg, data, (json) ->
-        cb(json)
-
-formatIncident = (inc) ->
-   # { pd_nagios_object: 'service',
-   #   HOSTNAME: 'fs1a',
-   #   SERVICEDESC: 'snapshot_repositories',
-   #   SERVICESTATE: 'CRITICAL',
-   #   HOSTSTATE: 'UP' },
-  if inc.incident_number
-    if inc.trigger_summary_data.description
-      "#{inc.incident_number}: #{inc.trigger_summary_data.description} - assigned to #{inc.assigned_to_user.name}\n"
-    else if inc.trigger_summary_data.pd_nagios_object == 'service'
-       "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.SERVICEDESC} - assigned to #{inc.assigned_to_user.name}\n"
-    else if inc.trigger_summary_data.pd_nagios_object == 'host'
-       "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.HOSTSTATE} - assigned to #{inc.assigned_to_user.name}\n"
-  else
-    ""
-
-updateIncident = (msg, incident_number, status) ->
-  pagerDutyIncidents msg, (incidents) ->
-    foundIncidents = []
-    for incident in incidents
-      if "#{incident.incident_number}" == incident_number
-        foundIncidents = [ incident ]
-        # loljson
-        data = {
-          incidents: [
-            {
-              'id':     incident.id,
-              'status': status
-            }
-          ]
-        }
-        pagerDutyPut msg, "/incidents", data, (json) ->
-          if incident = json.incidents[0]
-            msg.reply "Incident #{incident.incident_number} #{incident.status}."
+  missingEnvironmentForApi = (msg) ->
+    missingAnything = false
+    unless pagerDutySubdomain?
+      msg.send "PagerDuty Subdomain is missing:  Ensure that HUBOT_PAGERDUTY_SUBDOMAIN is set."
+      missingAnything |= true
+    unless pagerDutyUsername?
+      msg.send "PagerDuty username is missing:  Ensure that HUBOT_PAGERDUTY_USERNAME is set."
+      missingAnything |= true
+    unless pagerDutyPassword?
+      msg.send "PagerDuty password is missing:  Ensure that HUBOT_PAGERDUTY_PASSWORD is set."
+      missingAnything |= true
+    unless pagerDutyScheduleId?
+      msg.send "PagerDuty schedule is missing:  Ensure that HUBOT_PAGERDUTY_SCHEDULE_ID is set."
+      missingAnything |= true
+    missingAnything
+
+
+  pagerDutyUserId = (msg, users) ->
+    email  = msg.message.user.pagerdutyEmail || msg.message.user.email_address
+    unless email
+      msg.send "Sorry, I can't figure out your email address :( Can you tell me with `#{robot.name} pager me as you@yourdomain.com`?"
+      return
+  
+    user = users[email]
+  
+    unless user
+      msg.send "Sorry, I couldn't find a PagerDuty user for #{email}. Double check you have a user, and that I know your PagerDuty email with `#{robot.name} pager me as you@yourdomain.com`"
+      return
+  
+    users[email].id
+  
+  pagerDutyGet = (msg, url, query, cb) ->
+    if missingEnvironmentForApi(msg)
+      return
+  
+    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    msg.http(pagerDutyBaseUrl + url)
+      .query(query)
+      .headers(Authorization: auth, Accept: 'application/json')
+      .get() (err, res, body) ->
+        json_body = null
+        switch res.statusCode
+          when 200 then json_body = JSON.parse(body)
           else
-            msg.reply "Problem updating incident #{incident_number}"
-    if foundIncidents.length == 0
-      msg.reply "Couldn't find incident #{incident_number}"
-
-
-pagerDutyIntergrationPost = (msg, json, cb) ->
-  msg.http('https://events.pagerduty.com/generic/2010-04-15/create_event.json')
-    .header("content-type","application/json")
-    .header("content-length",json.length)
-    .post(json) (err, res, body) ->
-      switch res.statusCode
-        when 200
-          json = JSON.parse(body)
+            console.log res.statusCode
+            console.log body
+            json_body = null
+        cb json_body
+  
+  pagerDutyPut = (msg, url, data, cb) ->
+    if missingEnvironmentForApi(msg)
+      return
+  
+    json = JSON.stringify(data)
+    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    msg.http(pagerDutyBaseUrl + url)
+      .headers(Authorization: auth, Accept: 'application/json')
+      .header("content-type","application/json")
+      .header("content-length",json.length)
+      .put(json) (err, res, body) ->
+        json_body = null
+        switch res.statusCode
+          when 200 then json_body = JSON.parse(body)
+          else
+            console.log res.statusCode
+            console.log body
+            json_body = null
+        cb json_body
+  
+  pagerDutyPost = (msg, url, data, cb) ->
+    if missingEnvironmentForApi(msg)
+      return
+  
+    json = JSON.stringify(data)
+    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    msg.http(pagerDutyBaseUrl + url)
+      .headers(Authorization: auth, Accept: 'application/json')
+      .header("content-type","application/json")
+      .header("content-length",json.length)
+      .post(json) (err, res, body) ->
+        json_body = null
+        switch res.statusCode
+          when 201 then json_body = JSON.parse(body)
+          else
+            console.log res.statusCode
+            console.log body
+            json_body = null
+        cb json_body
+  
+  withCurrentOncall = (msg, cb) ->
+    oneHour = moment().add('hours', 1).format()
+    now = moment().format()
+  
+    query = {
+      since: now,
+      until: oneHour,
+      overflow: 'true'
+    }
+    pagerDutyGet msg, "/schedules/#{pagerDutyScheduleId}/entries", query, (json) ->
+      if json.entries and json.entries.length > 0
+        cb(json.entries[0].user.name)
+  
+  withPagerDutyUsers = (msg, cb) ->
+    if pagerDutyUsers['loaded'] != true
+      pagerDutyGet msg, "/users", {}, (json) ->
+        pagerDutyUsers['loaded'] = true
+        for user in json.users
+          pagerDutyUsers[user.id] = user
+          pagerDutyUsers[user.email] = user
+          pagerDutyUsers[user.name] = user
+        cb(pagerDutyUsers)
+    else
+      cb(pagerDutyUsers)
+  
+  pagerDutyIncidents = (msg, cb) ->
+    query =
+      status:  "triggered,acknowledged"
+      sort_by: "incident_number:asc"
+    pagerDutyGet msg, "/incidents", query, (json) ->
+      cb(json.incidents)
+  
+  pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
+    unless pagerDutyApiKey?
+      msg.send "PagerDuty API service key is missing."
+      msg.send "Ensure that HUBOT_PAGERDUTY_APIKEY is set."
+      return
+  
+    data = null
+    switch cmd
+      when "trigger"
+        data = JSON.stringify { service_key: pagerDutyApiKey, event_type: "trigger", description: "#{args}"}
+        pagerDutyIntergrationPost msg, data, (json) ->
           cb(json)
-        else
-          console.log res.statusCode
-          console.log body
+  
+  formatIncident = (inc) ->
+     # { pd_nagios_object: 'service',
+     #   HOSTNAME: 'fs1a',
+     #   SERVICEDESC: 'snapshot_repositories',
+     #   SERVICESTATE: 'CRITICAL',
+     #   HOSTSTATE: 'UP' },
+    if inc.incident_number
+      if inc.trigger_summary_data.description
+        "#{inc.incident_number}: #{inc.trigger_summary_data.description} - assigned to #{inc.assigned_to_user.name}\n"
+      else if inc.trigger_summary_data.pd_nagios_object == 'service'
+         "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.SERVICEDESC} - assigned to #{inc.assigned_to_user.name}\n"
+      else if inc.trigger_summary_data.pd_nagios_object == 'host'
+         "#{inc.incident_number}: #{inc.trigger_summary_data.HOSTNAME}/#{inc.trigger_summary_data.HOSTSTATE} - assigned to #{inc.assigned_to_user.name}\n"
+    else
+      ""
+  
+  updateIncident = (msg, incident_number, status) ->
+    pagerDutyIncidents msg, (incidents) ->
+      foundIncidents = []
+      for incident in incidents
+        if "#{incident.incident_number}" == incident_number
+          foundIncidents = [ incident ]
+          # loljson
+          data = {
+            incidents: [
+              {
+                'id':     incident.id,
+                'status': status
+              }
+            ]
+          }
+          pagerDutyPut msg, "/incidents", data, (json) ->
+            if incident = json.incidents[0]
+              msg.reply "Incident #{incident.incident_number} #{incident.status}."
+            else
+              msg.reply "Problem updating incident #{incident_number}"
+      if foundIncidents.length == 0
+        msg.reply "Couldn't find incident #{incident_number}"
+  
+  
+  pagerDutyIntergrationPost = (msg, json, cb) ->
+    msg.http('https://events.pagerduty.com/generic/2010-04-15/create_event.json')
+      .header("content-type","application/json")
+      .header("content-length",json.length)
+      .post(json) (err, res, body) ->
+        switch res.statusCode
+          when 200
+            json = JSON.parse(body)
+            cb(json)
+          else
+            console.log res.statusCode
+            console.log body

From 655272f198241d6976fa301578b68a4014217c4f Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Thu, 11 Apr 2013 22:46:03 -0400
Subject: [PATCH 14/17] Replace username/password auth with token auth.

This let's us use request_id in places, so when you look at PagerDuty,
it reports which user ack/resolved, instead of the logged in user.

As part of this, needed to rename HUBOT_PAGERDUTY_APIKEY to
HUBOT_PAGERDUTY_SERVICE_API_KEY.
---
 src/scripts/pagerduty.coffee | 86 ++++++++++++++++++------------------
 1 file changed, 43 insertions(+), 43 deletions(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index a21a3d495..9f9929d7e 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -18,10 +18,9 @@
 # 
 # Configuration:
 #
-#   HUBOT_PAGERDUTY_USERNAME
-#   HUBOT_PAGERDUTY_PASSWORD
+#   HUBOT_PAGERDUTY_API_KEY - API Access Key
 #   HUBOT_PAGERDUTY_SUBDOMAIN
-#   HUBOT_PAGERDUTY_APIKEY     Service API Key from a 'General API Service'
+#   HUBOT_PAGERDUTY_SERVICE_API_KEY - Service API Key from a 'General API Service'
 #   HUBOT_PAGERDUTY_SCHEDULE_ID
 
 inspect = require('util').inspect
@@ -29,12 +28,11 @@ inspect = require('util').inspect
 moment = require('moment')
 
 pagerDutyUsers = {}
-pagerDutyUsername    = process.env.HUBOT_PAGERDUTY_USERNAME
-pagerDutyPassword    = process.env.HUBOT_PAGERDUTY_PASSWORD
-pagerDutySubdomain   = process.env.HUBOT_PAGERDUTY_SUBDOMAIN
-pagerDutyBaseUrl     = "https://#{pagerDutySubdomain}.pagerduty.com/api/v1"
-pagerDutyApiKey      = process.env.HUBOT_PAGERDUTY_APIKEY
-pagerDutyScheduleId  = process.env.HUBOT_PAGERDUTY_SCHEDULE_ID
+pagerDutyApiKey        = process.env.HUBOT_PAGERDUTY_API_KEY
+pagerDutySubdomain     = process.env.HUBOT_PAGERDUTY_SUBDOMAIN
+pagerDutyBaseUrl       = "https://#{pagerDutySubdomain}.pagerduty.com/api/v1"
+pagerDutyServiceApiKey = process.env.HUBOT_PAGERDUTY_SERVICE_API_KEY
+pagerDutyScheduleId    = process.env.HUBOT_PAGERDUTY_SCHEDULE_ID
 
 module.exports = (robot) ->
   robot.respond /pager( me)?$/i, (msg) ->
@@ -136,14 +134,11 @@ module.exports = (robot) ->
     unless pagerDutySubdomain?
       msg.send "PagerDuty Subdomain is missing:  Ensure that HUBOT_PAGERDUTY_SUBDOMAIN is set."
       missingAnything |= true
-    unless pagerDutyUsername?
-      msg.send "PagerDuty username is missing:  Ensure that HUBOT_PAGERDUTY_USERNAME is set."
-      missingAnything |= true
-    unless pagerDutyPassword?
-      msg.send "PagerDuty password is missing:  Ensure that HUBOT_PAGERDUTY_PASSWORD is set."
+    unless pagerDutyApiKey?
+      msg.send "PagerDuty API Key is missing:  Ensure that HUBOT_PAGERDUTY_API_KEY is set."
       missingAnything |= true
     unless pagerDutyScheduleId?
-      msg.send "PagerDuty schedule is missing:  Ensure that HUBOT_PAGERDUTY_SCHEDULE_ID is set."
+      msg.send "PagerDuty Schedule ID is missing:  Ensure that HUBOT_PAGERDUTY_SCHEDULE_ID is set."
       missingAnything |= true
     missingAnything
 
@@ -166,7 +161,7 @@ module.exports = (robot) ->
     if missingEnvironmentForApi(msg)
       return
   
-    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    auth = "Token token=#{pagerDutyApiKey}"
     msg.http(pagerDutyBaseUrl + url)
       .query(query)
       .headers(Authorization: auth, Accept: 'application/json')
@@ -185,7 +180,7 @@ module.exports = (robot) ->
       return
   
     json = JSON.stringify(data)
-    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    auth = "Token token=#{pagerDutyApiKey}"
     msg.http(pagerDutyBaseUrl + url)
       .headers(Authorization: auth, Accept: 'application/json')
       .header("content-type","application/json")
@@ -205,7 +200,7 @@ module.exports = (robot) ->
       return
   
     json = JSON.stringify(data)
-    auth = 'Basic ' + new Buffer(pagerDutyUsername + ':' + pagerDutyPassword).toString('base64')
+    auth = "Token token=#{pagerDutyApiKey}"
     msg.http(pagerDutyBaseUrl + url)
       .headers(Authorization: auth, Accept: 'application/json')
       .header("content-type","application/json")
@@ -253,15 +248,15 @@ module.exports = (robot) ->
       cb(json.incidents)
   
   pagerDutyIntegrationAPI = (msg, cmd, args, cb) ->
-    unless pagerDutyApiKey?
+    unless pagerDutyServiceApiKey?
       msg.send "PagerDuty API service key is missing."
-      msg.send "Ensure that HUBOT_PAGERDUTY_APIKEY is set."
+      msg.send "Ensure that HUBOT_PAGERDUTY_SERVICE_API_KEY is set."
       return
   
     data = null
     switch cmd
       when "trigger"
-        data = JSON.stringify { service_key: pagerDutyApiKey, event_type: "trigger", description: "#{args}"}
+        data = JSON.stringify { service_key: pagerDutyServiceApiKey, event_type: "trigger", description: "#{args}"}
         pagerDutyIntergrationPost msg, data, (json) ->
           cb(json)
   
@@ -282,33 +277,38 @@ module.exports = (robot) ->
       ""
   
   updateIncident = (msg, incident_number, status) ->
-    pagerDutyIncidents msg, (incidents) ->
-      foundIncidents = []
-      for incident in incidents
-        if "#{incident.incident_number}" == incident_number
-          foundIncidents = [ incident ]
-          # loljson
-          data = {
-            incidents: [
-              {
-                'id':     incident.id,
-                'status': status
-              }
-            ]
-          }
-          pagerDutyPut msg, "/incidents", data, (json) ->
-            if incident = json.incidents[0]
-              msg.reply "Incident #{incident.incident_number} #{incident.status}."
-            else
-              msg.reply "Problem updating incident #{incident_number}"
-      if foundIncidents.length == 0
-        msg.reply "Couldn't find incident #{incident_number}"
+    withPagerDutyUsers msg, (users) ->
+      userId = pagerDutyUserId(msg, users)
+      return unless userId
+
+      pagerDutyIncidents msg, (incidents) ->
+        foundIncidents = []
+        for incident in incidents
+          if "#{incident.incident_number}" == incident_number
+            foundIncidents = [ incident ]
+            # loljson
+            data = {
+              requester_id: userId
+              incidents: [
+                {
+                  'id':     incident.id,
+                  'status': status
+                }
+              ]
+            }
+            pagerDutyPut msg, "/incidents", data, (json) ->
+              if incident = json.incidents[0]
+                msg.reply "Incident #{incident.incident_number} #{incident.status}."
+              else
+                msg.reply "Problem updating incident #{incident_number}"
+        if foundIncidents.length == 0
+          msg.reply "Couldn't find incident #{incident_number}"
   
   
   pagerDutyIntergrationPost = (msg, json, cb) ->
     msg.http('https://events.pagerduty.com/generic/2010-04-15/create_event.json')
       .header("content-type","application/json")
-      .header("content-length",json.length)
+      .header("content-length", json.length)
       .post(json) (err, res, body) ->
         switch res.statusCode
           when 200

From 0e94503d19ba3f5b47194db1cc9647db23ac611a Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 12 Apr 2013 11:32:54 -0400
Subject: [PATCH 15/17] Add back 'pager page' as an alternate to 'pager
 trigger'

---
 src/scripts/pagerduty.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 9f9929d7e..654d2b2a7 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -93,7 +93,7 @@ module.exports = (robot) ->
       else
         msg.send "No open incidents"
 
-  robot.respond /(pager|major)( me)? trigger (.+)$/i, (msg) ->
+  robot.respond /(pager|major)( me)? (?:trigger|page) (.+)$/i, (msg) ->
     pagerDutyIntegrationAPI msg, "trigger", msg.match[3], (json) ->
       msg.reply "#{json.status}, key: #{json.incident_key}"
 

From e13a6b9ed28b3f0ab2470568b7c629f513113b63 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 12 Apr 2013 11:43:26 -0400
Subject: [PATCH 16/17] Add 'pager notes <incident>'

---
 src/scripts/pagerduty.coffee | 10 ++++++++++
 1 file changed, 10 insertions(+)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index 654d2b2a7..ab39c6f53 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -9,6 +9,7 @@
 #   hubot pager me as <email> - remember your pager email is <email>
 #   hubot pager me incidents - return the current incidents
 #   hubot pager me note <incident> <content> - add note to incident #<incident> with <content>
+#   hubot pager me notes <incident> <content> - show notes for incident #<incident>
 #   hubot pager me problems - return all open inicidents
 #   hubot pager me ack <incident> - ack incident #<incident>
 #   hubot pager me resolve <incident> - resolve incident #<incident>
@@ -103,6 +104,15 @@ module.exports = (robot) ->
   robot.respond /(pager|major)( me)? res(olve)?(d)? (.+)$/i, (msg) ->
     updateIncident(msg, msg.match[5], 'resolved')
 
+  robot.respond /(pager|major)( me)? notes (.+)$/i, (msg) ->
+    incidentId = msg.match[3]
+    pagerDutyGet msg, "/incidents/#{incidentId}/notes", {}, (json) ->
+      buffer = ""
+      for note in json.notes
+        buffer += "#{note.created_at} #{note.user.name}: #{note.content}\n"
+      msg.send buffer
+
+
   robot.respond /(pager|major)( me)? note ([\d\w]+) (.+)$/i, (msg) ->
     incidentId = msg.match[3]
     content = msg.match[4]

From de86f589e812c54f8a5a6d815ed375d76ed1b640 Mon Sep 17 00:00:00 2001
From: Josh Nichols <josh@technicalpickles.com>
Date: Fri, 12 Apr 2013 15:30:06 -0400
Subject: [PATCH 17/17] Fix pager notes doc

---
 src/scripts/pagerduty.coffee | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/scripts/pagerduty.coffee b/src/scripts/pagerduty.coffee
index ab39c6f53..a0086679f 100644
--- a/src/scripts/pagerduty.coffee
+++ b/src/scripts/pagerduty.coffee
@@ -9,7 +9,7 @@
 #   hubot pager me as <email> - remember your pager email is <email>
 #   hubot pager me incidents - return the current incidents
 #   hubot pager me note <incident> <content> - add note to incident #<incident> with <content>
-#   hubot pager me notes <incident> <content> - show notes for incident #<incident>
+#   hubot pager me notes <incident> - show notes for incident #<incident>
 #   hubot pager me problems - return all open inicidents
 #   hubot pager me ack <incident> - ack incident #<incident>
 #   hubot pager me resolve <incident> - resolve incident #<incident>