Fresh Smiles

An application using the Freshdesk Survey API and a PHP/MySQL backend for storing and displaying survey data. Also includes a complete template and functions to display the results on a pretty page. Inspired by Smiley from 37 Signals.

Requirements

1. PHP
2. MySQL
3. Cron
4. Curl for PHP

Installation

1. Setup a MySQL Table using /scrips/schema.sql
2. Copy /inc/config-sample.php to /inc/config.php (local or private deployment)
3. Copy /inc/smiley-config-sample.php to /inc/smiley-config.php (local or private deployment)
4. Setup /scripts/cron.php to run via cronjob (1 hour or more)
5. You can use webhooks and observer rules instead of cron jobs
   • Create an Observer rule with this config:
     • Event: Customer Feedback is Received, Rating: Any
     • performed by: Any
     • Actions: Trigger Webhook ->
       • Callback URL: http://{{smiles.yourcompany.com}}/scripts/hook.php
       • Encoding: X-FORM-URLENCODED
       • Content: Simple, select just the Ticket ID.
       • Save the Rule.

Deployment

1. Setup Project with DeployHQ
2. Setup config files in DeployHQ (config.php & smiley-config.php)
3. Deploy Project
4. Profit

Modules

Built with:

• FreshDesk Rest by phikai (Forked from blak3r)
• Fresh-smiles from zippykid

License

Licensed under the MIT Licnese, see LICENSE

Contributing

If you'd like to contribute to the project feel free to submit issues or pull requests to the project.

Example

Freshdesk Customer Happiness Report