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UX Issue: "EOL Rebase" update prompt confuses users #5782

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rany2 opened this issue Apr 21, 2024 · 1 comment
Open
2 tasks done

UX Issue: "EOL Rebase" update prompt confuses users #5782

rany2 opened this issue Apr 21, 2024 · 1 comment

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@rany2
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rany2 commented Apr 21, 2024

Checklist

  • I agree to follow the Code of Conduct that this project adheres to.
  • I have searched the issue tracker for a feature request that matches the one I want to file, without success.

Suggestion

I maintain the Ungoogled Chromium flatpak and recently renamed the App ID from com.github.Eloston.UngoogledChromium to io.github.ungoogled_software.ungoogled_chromium.

Users got confused by the prompt and thought that the change was malicious, or that they'd lose their browser data if they accepted the prompt to migrate to the new app ID, etc.

I think that the main issue is that terms like "end-of-life" should not be used when informing users that the package has been migrated over to another app ID. Also, the prompt should be MUCH more verbose explaining in detail what (or at least that) app data will be migrated, and contain some wording that reassures users.

Here are a few examples of confused users:

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@rany2
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rany2 commented Apr 21, 2024

An alternative solution would be to get rid of the prompt all together, I don't see why any user would say "no" to this in the first place.

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