Data Importer times out trying to connect to Spectre

[VanQz]

Support guidelines

• I've read the support guidelines

I've found a bug and checked that ...

• ... the documentation does not mention anything about my problem
• ... there are no open or closed issues that are related to my problem
• ... it's definitely a Firefly III issue, not me

Description

After my previous post on the timed out error, i am still receiving the error and more error's this time.

[2024-04-24 18:37:10] production.ERROR: TransferException: cURL error 28: Resolving timed out after 3142 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://www.saltedge.com/api/v5/customers  
[2024-04-24 18:37:10] production.ERROR: Transfer exception leads to error:   
[2024-04-24 18:37:10] production.ERROR: Unknown Spectre Error Class: Unknown Error {"exception":"[object] (App\\Exceptions\\ImporterErrorException(code: 0): Unknown Spectre Error Class: Unknown Error at /var/www/html/app/Http/Controllers/Import/Spectre/ConnectionController.php:84)

full stacktrace

[stacktrace]
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\\Http\\Controllers\\Import\\Spectre\\ConnectionController->index()
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(43): Illuminate\\Routing\\Controller->callAction()
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(260): Illuminate\\Routing\\ControllerDispatcher->dispatch()
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(206): Illuminate\\Routing\\Route->runController()
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(806): Illuminate\\Routing\\Route->run()
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}()
#6 /var/www/html/app/Http/Middleware/IsReadyForStep.php(44): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): App\\Http\\Middleware\\ConnectionControllerMiddleware->handle()
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle()
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(88): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#11 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle()
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle()
#14 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#15 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest()
#16 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Session\\Middleware\\StartSession->handle()
#17 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#18 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle()
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(75): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#20 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle()
#21 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#22 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(805): Illuminate\\Pipeline\\Pipeline->then()
#23 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(784): Illuminate\\Routing\\Router->runRouteWithinStack()
#24 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(748): Illuminate\\Routing\\Router->runRoute()
#25 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(737): Illuminate\\Routing\\Router->dispatchToRoute()
#26 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch()
#27 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(144): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}()
#28 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#29 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#30 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle()
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#32 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#33 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle()
#34 /var/www/html/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#35 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\ValidatePostSize->handle()
#36 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(110): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#37 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle()
#38 /var/www/html/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#39 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\HandleCors->handle()
#40 /var/www/html/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(57): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#41 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(183): Illuminate\\Http\\Middleware\\TrustProxies->handle()
#42 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(119): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#43 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then()
#44 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter()
#45 /var/www/html/public/index.php(76): Illuminate\\Foundation\\Http\\Kernel->handle()
#46 {main}
"} 
192.168.1.188 - - [24/Apr/2024:18:37:06 +0800] "GET /import/spectre-connections HTTP/1.1" 500 5640 "http://192.168.1.200:8182/upload" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

Debug information

Debug information generated at 2024-04-24 18:39:33 Asia/Singapore for Firefly III Data Importer version 1.5.2.

System information
Item	Value
Version	1.5.2
Build	#628, base #83
System	PHP 8.3.6, Linux, apache2handler

App information
Item	Value
Timezone	Asia/Singapore, Asia/Singapore
Environment	production
Debug mode	false, cache 'file'
Log level	debug, stack
Display errors	Off, ALL errors
BCscale	12
Trusted proxies

User information
Item	Value
User agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Expected behaviour

be able to import

Steps to reproduce

Fresh install, link with spectre and error comes out

Additional info

No response

[JC5]

Since it's a time-out, it's out of my hands. Is the Salt Edge Spectre website reachable for you?

[VanQz]

Hi yes. From my server and desktop both is able to access saltedge.. any other way can u help?