Pages do not want to load, even in safe mode #27269

ovn11811 · 2024-05-09T07:24:01Z

Prerequisites

I have searched for similar issues in open and closed tickets and cannot find a duplicate.
I have troubleshooted my issue, and it still exists against the latest stable version of Elementor.

Description

Since yesterday the pages have not been open to edit. I'm not good at English. I write everything in English and translate it into English automatically
Do you have Dutch support?

Steps to reproduce

Help me with open the pages so I can edit them.

Expected behavior

I hope you can help me so that I can continue working again.

Isolating the problem

This bug happens when only the Elementor (and Elementor Pro) plugins are active.
This bug happens with the Hello Elementor theme active.
I can reproduce this bug consistently by following the steps I described above.

Elementor System Info

Click to reveal

== Server Environment ==
	Operating System: Linux
	Software: LiteSpeed
	MySQL version: MariaDB Server v10.11.7-MariaDB-cll-lve
	PHP Version: 8.0.30
	PHP Memory Limit: 384M
	PHP Max Input Vars: 5000
	PHP Max Post Size: 384M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 6.5.3
	Site URL: https://www.ovnijkerk.nl
	Home URL: https://www.ovnijkerk.nl
	WP Multisite: No
	Max Upload Size: 384 MB
	Memory limit: 40M
	Max Memory limit: 384M
	Permalink Structure: /%postname%/
	Language: nl_NL
	Timezone: Europe/Amsterdam
	Debug Mode: Active

== Theme ==
	Name: Hello Elementor
	Version: 3.0.1
	Author: Elementor Team
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: nl-NL
	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15

== Active Plugins ==
	Akismet Anti-spam: Spam Protection
		Version: 5.3.2
		Author: Automattic - Anti-spam Team

	Burst Statistics - Privacy-Friendly Analytics for WordPress
		Version: 1.6.1
		Author: Burst Statistics B.V.

	Complianz | GDPR/CCPA Cookie Consent
		Version: 7.0.5
		Author: Really Simple Plugins

	Elementor
		Version: 3.21.5
		Author: Elementor.com

	Elementor Beta (Developer Edition)
		Version: 1.1.3
		Author: Elementor.com

	Elementor Pro
		Version: 3.21.2
		Author: Elementor.com

	Google Listings and Ads
		Version: 2.6.9
		Author: WooCommerce

	Image optimization service by Optimole
		Version: 3.12.10
		Author: Optimole

	Jetpack
		Version: 13.4
		Author: Automattic

	Jetpack Boost
		Version: 3.2.2
		Author: Automattic - Jetpack Site Speed team

	LiteSpeed Cache
		Version: 6.2.0.1
		Author: LiteSpeed Technologies

	Mollie Forms
		Version: 2.6.12
		Author: Wobbie.nl

	Mollie Payments for WooCommerce
		Version: 7.5.2
		Author: Mollie

	PDF viewer for Elementor
		Version: 2.9.3
		Author: RedLettuce Plugins

	Popup Box
		Version: 7.8.9
		Author: Popup Box Team

	Site Kit by Google
		Version: 1.126.0
		Author: Google

	Timeline Widget For Elementor
		Version: 1.5.7
		Author: Cool Plugins

	Wettervorhersage - Weather Widget
		Version: 1.0.0
		Author: wettervorhersage

	WooCommerce
		Version: 8.8.3
		Author: Automattic

	WP Chat App
		Version: 3.6.4
		Author: NinjaTeam


== Must-Use Plugins ==
	burst_rest_api_optimizer.php
		Version: 
		Author: 


== Gebruik van elementen ==
	
	archive : 1
		archive-posts : 1
		container : 1
	footer : 1
		container : 5
		heading : 2
		image-carousel : 2
		text-editor : 1
	header : 2
		container : 6
		mega-menu : 1
		theme-site-logo : 1
	page : 5
		container : 2
		form : 1
		heading : 1
		image : 1
		text-editor : 2
	widget : 0
		button : 1
		divider : 1
		form : 8
		shortcode : 1
	wp-page : 71
		alert : 12
		author-box : 1
		button : 5
		call-to-action : 4
		container : 171
		countdown : 1
		counter : 2
		divider : 28
		facebook-button : 1
		form : 25
		gallery : 11
		google_maps : 4
		heading : 61
		html : 1
		image : 33
		image-box : 20
		image-carousel : 6
		pdf_viewer : 2
		shortcode : 25
		slides : 1
		social-icons : 2
		testimonial : 1
		text-editor : 71
		video : 8
		wp-widget-recent-posts : 1
		wp-widget-search : 1


== Instellingen ==
	
	cpt_support: post, page, e-landing-page, product
	disable_typography_schemes: yes
	allow_tracking: yes
	editor_break_lines: 1
	unfiltered_files_upload: 1
	font_display: swap


== Eigenschappen ==
	Custom Fonts: 0
	Custom Icons: 0

== Integraties ==
	
	woocommerce: Actief


== Elementor experimenten ==
	Verbeterd laden van assets: Standaard actief
	Verbeterd laden van CSS: Actief
	Pictogrammen inline lettertype: Actief
	Extra aangepaste breakpoints: Actief
	admin_menu_rearrangement: Standaard inactief
	Flexbox container: Actief
	Upgrade Swiper bibliotheek: Actief
	Raster container: Actief
	Geneste elementen prestaties: Standaard inactief
	Geoptimaliseerde laden van besturing: Standaard actief
	Standaard naar nieuwe Thema bouwer: Actief
	Hello Theme header & footer: Actief
	Elementor home scherm: Standaard actief
	Editor top balk: Inactief
	Bouwen met AI: Standaard actief
	Landingspagina's: Actief
	Geneste elementen: Actief
	Lazy-load achtergrondafbeeldingen: Actief
	Weergave voorwaarden: Standaard actief
	Formulierinzendingen: Actief
	Menu: Actief
	Taxonomiefilter: Standaard actief


== Log ==
	
Log: showing 20 of 332024-04-25 22:48:24 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.2',
  'to' => '3.21.3',
)]
2024-04-25 22:48:26 [info] elementor::elementor_updater Started 
2024-04-25 22:48:26 [info] Elementor/Upgrades - _on_each_version Start  
2024-04-25 22:48:26 [info] Elementor/Upgrades - _on_each_version Finished 
2024-04-25 22:48:26 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.2',
  'to' => '3.21.3',
)]
2024-04-30 22:48:46 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.3',
  'to' => '3.21.4',
)]
2024-04-30 22:48:48 [info] elementor::elementor_updater Started 
2024-04-30 22:48:48 [info] Elementor/Upgrades - _on_each_version Start  
2024-04-30 22:48:49 [info] Elementor/Upgrades - _on_each_version Finished 
2024-04-30 22:48:49 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.3',
  'to' => '3.21.4',
)]
2024-05-01 10:44:32 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.21.1',
  'to' => '3.21.2',
)]
2024-05-01 10:44:33 [info] elementor-pro::elementor_pro_updater Started 
2024-05-01 10:44:33 [info] Elementor Pro/Upgrades - _on_each_version Start  
2024-05-01 10:44:33 [info] Elementor Pro/Upgrades - _on_each_version Finished 
2024-05-01 10:44:33 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '3.21.1',
  'to' => '3.21.2',
)]
2024-05-09 05:51:23 [info] elementor::elementor_updater Started 
2024-05-09 05:51:23 [info] Elementor/Upgrades - _on_each_version Start  
2024-05-09 05:51:23 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.4',
  'to' => '3.21.5',
)]
2024-05-09 05:51:24 [info] Elementor/Upgrades - _on_each_version Finished 
2024-05-09 05:51:24 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.21.4',
  'to' => '3.21.5',
)]

PHP: showing 7 of 7PHP: 2024-04-23 20:43:46 [warning X 4][../wp-content/plugins/elementor/includes/managers/image.php::113] Trying to access array offset on value of type bool [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2024-04-24 22:55:25 [warning X 1][../wp-content/plugins/elementor/core/files/manager.php::111] unlink(../wp-content/uploads/elementor/css/post-946.css): No such file or directory [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2024-04-24 22:55:27 [warning X 1][../wp-content/plugins/elementor/core/files/manager.php::111] unlink(../wp-content/uploads/elementor/css/post-6.css): No such file or directory [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2024-05-01 14:54:11 [warning X 2][../wp-content/plugins/elementor-pro/core/app/modules/site-editor/data/endpoints/templates.php::150] Undefined array key "condition_type" [array (
  'trace' => '
#0: ../wp-content/plugins/elementor-pro/core/app/modules/site-editor/data/endpoints/templates.php(150): Elementor\Core\Logger\Manager -> rest_error_handler()
#1: ElementorPro\Core\App\Modules\SiteEditor\Data\Endpoints\Templates -> normalize_template_json_item()
#2: ../wp-content/plugins/elementor-pro/core/app/modules/site-editor/data/endpoints/templates.php(120): class type array_map()
#3: ../wp-content/plugins/elementor-pro/core/app/modules/site-editor/data/endpoints/templates.php(59): ElementorPro\Core\App\Modules\SiteEditor\Data\Endpoints\Templates -> normalize_templates_json()
#4: ../wp-content/plugins/elementor/data/base/endpoint.php(158): ElementorPro\Core\App\Modules\SiteEditor\Data\Endpoints\Templates -> get_items()
',
)]
PHP: 2024-05-02 17:30:08 [warning X 5][../wp-content/plugins/elementor-pro/modules/woocommerce/module.php::1517] Undefined array key "pages" [array (
  'trace' => '
#0: ../wp-content/plugins/elementor-pro/modules/woocommerce/module.php(1517): Elementor\Core\Logger\Manager -> rest_error_handler()
#1: ../wp-content/plugins/elementor-pro/modules/woocommerce/module.php(1508): ElementorPro\Modules\Woocommerce\Module -> add_system_status_data()
#2: ../wp-includes/class-wp-hook.php(324): ElementorPro\Modules\Woocommerce\Module -> ElementorPro\Modules\Woocommerce\{closure}()
#3: ../wp-includes/plugin.php(205): WP_Hook -> apply_filters()
#4: ../wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-system-status-v2-controller.php(1514): class type apply_filters()
',
)]
PHP: 2024-05-02 17:30:08 [warning X 5][../wp-content/plugins/elementor-pro/modules/woocommerce/module.php::1517] foreach() argument must be of type array|object, null given [array (
  'trace' => '
#0: ../wp-content/plugins/elementor-pro/modules/woocommerce/module.php(1517): Elementor\Core\Logger\Manager -> rest_error_handler()
#1: ../wp-content/plugins/elementor-pro/modules/woocommerce/module.php(1508): ElementorPro\Modules\Woocommerce\Module -> add_system_status_data()
#2: ../wp-includes/class-wp-hook.php(324): ElementorPro\Modules\Woocommerce\Module -> ElementorPro\Modules\Woocommerce\{closure}()
#3: ../wp-includes/plugin.php(205): WP_Hook -> apply_filters()
#4: ../wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-system-status-v2-controller.php(1514): class type apply_filters()
',
)]
PHP: 2024-05-07 18:39:56 [warning X 1][../wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php::179] Undefined array key "editor_post_id" [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

JS: showing 3 of 3JS: 2024-04-29 17:28:29 [error X 3][../wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.21.3:3:335169] undefined is not an object (evaluating 'C.ui.form.html') 
JS: 2024-05-04 13:27:10 [error X 8][../wp-content/plugins/elementor/assets/js/common-modules.min.js?ver=3.21.4:2:56040] undefined is not an object (evaluating 'q.functionName.includes') 
JS: 2024-05-08 08:23:14 [error X 1][../wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.21.4:2:36930] Cannot read properties of null (reading 'getAttribute') 



== Elementor - Compatibility Tag ==
	
	Elementor Pro: Compatibel
	PDF viewer for Elementor: Compatibiliteit niet gespecificeerd
	Timeline Widget For Elementor: Niet compatibel

== Elementor Pro - Compatibility Tag ==
	
	Timeline Widget For Elementor: Niet compatibel

Agreement

I agree that my issue may be closed without action if it doesn't meet all the requirements.

m1ga · 2024-05-09T08:34:27Z

Can you please test this:
when you have the Editor window waiting for a few seconds open the devtools and make sure "disable cache" is enabled (I only have it for firefox you have to see where the setting in Safari is):

keep the window open and reload the page.
After that check the console in the devtools to see if you have JS errors. Looking at your log there are some and you have incompatible Widgets, so you could also try disabling them.

ovn11811 · 2024-05-09T08:52:03Z

Can you please test this: when you have the Editor window waiting for a few seconds open the devtools and make sure "disable cache" is enabled (I only have it for firefox you have to see where the setting in Safari is): keep the window open and reload the page. After that check the console in the devtools to see if you have JS errors. Looking at your log there are some and you have incompatible Widgets, so you could also try disabling them.

Hay! _👋🏼

I reset the cache but still have the problem. I still can't get into the page to edit.

m1ga · 2024-05-09T08:54:01Z

But did you have that dialog still open with "disable cache" enabled. I'm not just talking about clearing the cache and trying it. For me it sometimes ONLY works if I have the devtools open

ovn11811 · 2024-05-09T08:58:33Z

But did you have that dialog still open with "disable cache" enabled. I'm not just talking about clearing the cache and trying it. For me it sometimes ONLY works if I have the devtools open

Sorry, I can manage myself with basic English but technical English is very difficult for me. I am sorry that there is no Dutch support at elementor. I am also a layman and not a developer so it is very complicated for me. Sorry if I don't understand you or wrong.

ovn11811 · 2024-05-09T08:59:41Z

But did you have that dialog still open with "disable cache" enabled. I'm not just talking about clearing the cache and trying it. For me it sometimes ONLY works if I have the devtools open

I emptied the history and cache and reloaded the page. Unfortunately, that doesn't work. Sorry if I get you wrong

ovn11811 · 2024-05-09T09:05:23Z

i have also this message:

I don't know what I have to do with this....

m1ga · 2024-05-09T09:09:08Z

that is a different plugin and should be this https://wordpress.org/support/topic/jetpack-13-4-bugs-with-woocommerce/

Let's see if you can find some Dutch user to help you. In the meantime: try to disable Timeline Widget For Elementor: Niet compatibel as it is Niet compatibel with Elementor and might cause issues too.

ovn11811 · 2024-05-09T09:31:11Z

that is a different plugin and should be this https://wordpress.org/support/topic/jetpack-13-4-bugs-with-woocommerce/

Let's see if you can find some Dutch user to help you. In the meantime: try to disable Timeline Widget For Elementor: Niet compatibel as it is Niet compatibel with Elementor and might cause issues too.

The problem is the Jetpack plugin, so I can't edit anything. I have deactivated the Jetpack plugin and now I can edit.

m1ga · 2024-05-09T09:36:36Z

ah nice, problem solved :-) At least here.
BTW: you live server shouldn't show deprecation warning. They are very good for development but not on a live server.

ovn11811 added the status/awaiting_triage Indicates when an Issue, Pull Request, or Discussion awaits to be triaged. label May 9, 2024

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Pages do not want to load, even in safe mode #27269

Pages do not want to load, even in safe mode #27269

ovn11811 commented May 9, 2024 •

edited by nicholaszein

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

ovn11811 commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

Pages do not want to load, even in safe mode #27269

Pages do not want to load, even in safe mode #27269

Comments

ovn11811 commented May 9, 2024 • edited by nicholaszein

Prerequisites

Description

Steps to reproduce

Expected behavior

Isolating the problem

Elementor System Info

Agreement

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

ovn11811 commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024

m1ga commented May 9, 2024

ovn11811 commented May 9, 2024 •

edited by nicholaszein