Opening HDD in files keeps loading

[amal-chandran]

What Happened?

• The files app keeps loading the mounted HDD
• Which is formatted in NFTS & its a 2 TB HDD having 1.9 used

Steps to Reproduce

• Connect the HDD
• Open it using files app
• Navigate to some folders inside close the files app
• Try to open the files and access the files

Expected Behavior

• Everytime it should open and show the files / folders list

OS Version

7.x (Horus)

Software Version

Latest release (I have run all updates)

Log Output

No response

Hardware Info

[jeremypw]

I had no trouble opening an NTFS partition on an external HDD that was created in Linux some time ago although it seemed rather slow to open (3 or 4 seconds) although the root folder only contained a few folders. Overall the partition was 100GB of which 75GB was used. How long have you waited for the HDD to finish loading? Are there a lot of files in the root folder? IconView in particular is slow to display a large number of files - it is faster to use ListView for that.

[amal-chandran]

The behavior is like this. After mounting when i navigate to inner folders and then coming back to root will cause an infinte loading. If i navigate via cli i was able to list and see the mounted device.