Files no longer opens

[gvansanden]

What Happened?

Nothing when I click the icon, yet it will run as root
Debug output below

Steps to Reproduce

1. click files, nothing happens
2. open files in the CLI, throws error

Expected Behavior

Files should open

OS Version

7.x (Horus)

Software Version

Latest release (I have run all updates)

Log Output

❯ /usr/bin/io.elementary.files -d  
** (io.elementary.files:13838): DEBUG: 14:58:23.143: Client loading provider: com.nextcloudgmbh.Nextcloud /com/nextcloudgmbh/Nextcloud

** (io.elementary.files:13838): DEBUG: 14:58:23.144: Window.vala:578: No info for requested location - abandon loading

(io.elementary.files:13838): Handy-CRITICAL **: 14:58:23.144: hdy_tab_page_get_child: assertion 'HDY_IS_TAB_PAGE (self)' failed

Reset dconf settings for files and that does not help

(gdb) run
Starting program: /usr/bin/io.elementary.files 
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
[New Thread 0x7ffff2dff640 (LWP 15500)]
[New Thread 0x7ffff25fe640 (LWP 15501)]
[New Thread 0x7ffff1dfd640 (LWP 15502)]
[New Thread 0x7ffff15bb640 (LWP 15503)]
[New Thread 0x7fffe3fff640 (LWP 15506)]
[Thread 0x7fffe3fff640 (LWP 15506) exited]
[New Thread 0x7fffe3fff640 (LWP 15507)]
[New Thread 0x7fffe33ff640 (LWP 15508)]
[Thread 0x7fffe3fff640 (LWP 15507) exited]
[New Thread 0x7fffe3fff640 (LWP 15509)]
[New Thread 0x7fffe2bfe640 (LWP 15510)]
[Thread 0x7fffe33ff640 (LWP 15508) exited]
[Thread 0x7fffe3fff640 (LWP 15509) exited]
[Thread 0x7fffe2bfe640 (LWP 15510) exited]
[New Thread 0x7fffe2bfe640 (LWP 15511)]
[New Thread 0x7fffe3fff640 (LWP 15512)]
[Thread 0x7fffe2bfe640 (LWP 15511) exited]
[New Thread 0x7fffe2bfe640 (LWP 15513)]
[New Thread 0x7fffe33ff640 (LWP 15514)]
[Thread 0x7fffe3fff640 (LWP 15512) exited]
[Thread 0x7fffe2bfe640 (LWP 15513) exited]
[Thread 0x7fffe33ff640 (LWP 15514) exited]
[New Thread 0x7fffe33ff640 (LWP 15515)]
[New Thread 0x7fffe2bfe640 (LWP 15516)]
[Thread 0x7fffe33ff640 (LWP 15515) exited]
[New Thread 0x7fffe33ff640 (LWP 15517)]
[New Thread 0x7fffe3fff640 (LWP 15518)]
[Thread 0x7fffe2bfe640 (LWP 15516) exited]
[Thread 0x7fffe33ff640 (LWP 15517) exited]
[Thread 0x7fffe3fff640 (LWP 15518) exited]
[New Thread 0x7fffe3fff640 (LWP 15519)]
[New Thread 0x7fffe33ff640 (LWP 15520)]

(io.elementary.files:15497): Handy-CRITICAL **: 15:03:36.307: hdy_tab_page_get_child: assertion 'HDY_IS_TAB_PAGE (self)' failed

Thread 1 "io.elementary.f" received signal SIGSEGV, Segmentation fault.

(gdb) backtrace
#0  0x00005555555898c2 in ?? ()
#1  0x00007ffff7c32e39 in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#2  0x00007ffff7c3305b in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#3  0x00005555555f4665 in ?? ()
#4  0x00007ffff7c32e39 in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#5  0x00007ffff7c3305b in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#6  0x00005555555fae65 in ?? ()
#7  0x00007ffff7c32e39 in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#8  0x00007ffff7c32e7d in ?? () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#9  0x00007ffff7e0fc44 in g_main_context_dispatch () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#10 0x00007ffff7e65258 in ?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#11 0x00007ffff7e0d3e3 in g_main_context_iteration () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#12 0x00007ffff7c61fb5 in g_application_run () from /lib/x86_64-linux-gnu/libgio-2.0.so.0
#13 0x0000555555589963 in main ()

Hardware Info

No response

[jeremypw]

@gvansanden This looks the issue that was fixed by 68e21f4 in version 6.5.2. Please confirm which version you have with io.elementary.files --version

[jeremypw]

Actually might be due to issue #2330 if you are restoring a disconnected location. These lines in your debug output suggests as much:

** (io.elementary.files:13838): DEBUG: 14:58:23.143: Client loading provider: com.nextcloudgmbh.Nextcloud /com/nextcloudgmbh/Nextcloud

** (io.elementary.files:13838): DEBUG: 14:58:23.144: Window.vala:578: No info for requested location - abandon loading

In that case the fix is still awaiting review and will hopefully be included in the next release. A temporary workround is to unmount remote connections before closing Files or turn off restoring tabs.

[gvansanden]

I have 6.5.2

On 13 October 2023 17:45:40 CEST, Jeremy Wootten ***@***.***> wrote: @gvansanden This looks the issue that was fixed by 68e21f4 in version 6.5.2. Please confirm which version you have with `io.elementary.files --version` -- Reply to this email directly or view it on GitHub: #2342 (comment) You are receiving this because you were mentioned. Message ID: ***@***.***>

-- Guy Van Sanden ***@***.*** net> +32 489 930 548

[gvansanden]

How can I turn off tab restoring?

On 13 October 2023 17:51:06 CEST, Jeremy Wootten ***@***.***> wrote: Actually might be due to issue #2330 if you are restoring a disconnected location. These lines in your debug output suggests as much: ``` ** (io.elementary.files:13838): DEBUG: 14:58:23.143: Client loading provider: com.nextcloudgmbh.Nextcloud /com/nextcloudgmbh/Nextcloud ** (io.elementary.files:13838): DEBUG: 14:58:23.144: Window.vala:578: No info for requested location - abandon loading ``` In that case the fix is still awaiting review and will hopefully be included in the next release. A temporary workround is to unmount remote connections before closing Files or turn off restoring tabs. -- Reply to this email directly or view it on GitHub: #2342 (comment) You are receiving this because you were mentioned. Message ID: ***@***.***>

-- Guy Van Sanden ***@***.*** net> +32 489 930 548

[jeremypw]

How can I turn off tab restoring?

There are 3 ways at the moment:
1 - In System Settings/Security and Privacy turn "History" off. This will affect all apps that respect this setting (including Files)
OR
2 - Use dconf-editor (from the App Store) to change the setting io.elementary.files.preferences.restore-tabs
OR
3 - Use the Terminal and type gsettings set io.elementary.files.preferences restore-tabs false

The last two ways only affect Files.

I know this is a bit awkward so I am proposing a PR that will expose this setting in the Files interface as well.

[xakraz]

Thanks @jeremypw 🙏🏻

I had the exact same issue since last week

OS: Manjaro Linux x86_64 
Kernel: 6.1.68-1-MANJARO 
DE: GNOME 45.2 
WM: Mutter 
Icons: Adwaita [GTK2/3] 
CPU: 11th Gen Intel i7-11370H (8) @ 4.800GHz 

io.elementary.files 6.5.2

Disabling tabs restoration via gsettings allowed me to run the software again 🎉