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Unable to fetch user #814

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dineshr93 opened this issue Mar 17, 2020 · 5 comments
Closed

Unable to fetch user #814

dineshr93 opened this issue Mar 17, 2020 · 5 comments
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@mcjaeger
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@dineshr93
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dineshr93 commented Mar 17, 2020 •
edited

Hi @mcjaeger

I was trying to update sw360 to https://github.com/eclipse/sw360/releases/tag/sw360-8.1.0-M1

And restart my sw360chores

./sw360chores.pl --cleanup

then

./sw360chores.pl --build -- up

It threw below error.
First it stops at below point.

sw360postgres_1        | ERROR:  column "schemaversion" of relation "release_" already exists
sw360postgres_1        | STATEMENT:  alter table Release_ add schemaVersion varchar(75) null
sw360postgres_1        | ERROR:  column "state_" of relation "release_" already exists
sw360postgres_1        | STATEMENT:  alter table Release_ add state_ integer
sw360_1                |
sw360_1                |     __    ____________________  _____  __
sw360_1                |    / /   /  _/ ____/ ____/ __ \/   \ \/ /
sw360_1                |   / /    / // /_  / __/ / /_/ / /| |\  /
sw360_1                |  / /____/ // __/ / /___/ _, _/ ___ |/ /
sw360_1                | /_____/___/_/   /_____/_/ |_/_/  |_/_/
sw360_1                |
sw360_1                | Starting Liferay Community Edition Portal 7.2.0 CE GA1 (Mueller / Build 7200 / June 4, 2019)
sw360_1                |
sw360_1                | 2020-03-17 06:30:14.242 INFO  [main][StartupHelper:72] There are no patches installed
sw360_1                | Loading jar:file:/opt/sw360/tomcat-9.0.17/webapps/ROOT/WEB-INF/lib/portal-impl.jar!/portal.properties
sw360_1                | Loading file:/opt/sw360/portal-bundle.properties
sw360_1                | Loading file:/etc/sw360/portal-ext.properties
sw360_1                | 2020-03-17 06:30:15.252 INFO  [main][AutoDeployDir:193] Auto deploy scanner started for /opt/sw360/deploy/liferay
sw360_1                | 2020-03-17 06:30:19.988 INFO  [main][ThemeHotDeployListener:108] 1 theme for admin-theme is available for use
sw360_1                | 2020-03-17 06:30:20.437 INFO  [main][ThemeHotDeployListener:108] 1 theme for classic-theme is available for use
sw360_1                | 2020-03-17 06:30:27.903 INFO  [main][ThemeHotDeployListener:108] 1 theme for org.eclipse.sw360.liferay-theme is available for use
sw360_1                | 2020-03-17 06:31:10.809 INFO  [main][SystemCheckOSGiCommands:54] System check is enabled. You can run a system check with the command "system:check" in Gogo shell.
sw360_1                | 17-Mar-2020 06:31:12.221 WARNING [main] org.apache.catalina.startup.HostConfig.deployDescriptor The path attribute with value [/logs] in deployment descriptor [/opt/sw360/tomcat-9.0.17/conf/Catalina/localhost/logs.xml] has been ignored
sw360_1                | 17-Mar-2020 06:31:13.210 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [92,707] milliseconds

Then after waiting for 30 minutes

sw360_1                | 2020-03-17 07:04:18.567 ERROR [http-nio-8080-exec-1][UserCacheHolder:75] Unable to fetch user...
sw360_1                | java.util.concurrent.ExecutionException: org.apache.thrift.transport.TTransportException: java.net.SocketTimeoutException: Read timed out
sw360_1                |        at com.google.common.util.concurrent.AbstractFuture.getDoneValue(AbstractFuture.java:502)
sw360_1                |        at com.google.common.util.concurrent.AbstractFuture.get(AbstractFuture.java:461)
sw360_1                |        at com.google.common.util.concurrent.AbstractFuture$TrustedFuture.get(AbstractFuture.java:78)
sw360_1                |        at com.google.common.util.concurrent.Uninterruptibles.getUninterruptibly(Uninterruptibles.java:142)
sw360_1                |        at com.google.common.cache.LocalCache$Segment.getAndRecordStats(LocalCache.java:2461)
sw360_1                |        at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2425)
sw360_1                |        at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2298)
sw360_1                |        at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2211)
sw360_1                |        at com.google.common.cache.LocalCache.get(LocalCache.java:4154)
sw360_1                |        at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:4158)
sw360_1                |        at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:5147)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCache.getRefreshed(UserCache.java:63)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCacheHolder.loadUserFromEmail(UserCacheHolder.java:71)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCacheHolder.loadRefreshedUserFromEmail(UserCacheHolder.java:85)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCacheHolder.getRefreshedUserFromEmail(UserCacheHolder.java:101)
sw360_1                |        at org.eclipse.sw360.portal.users.UserUtils.synchronizeUserWithDatabase(UserUtils.java:178)
sw360_1                |        at org.eclipse.sw360.portal.users.LoginAction.run(LoginAction.java:57)
sw360_1                |        at com.liferay.portal.kernel.events.Action.processLifecycleEvent(Action.java:34)
sw360_1                |        at com.liferay.portal.events.EventsProcessorUtil.process(EventsProcessorUtil.java:100)
sw360_1                |        at com.liferay.portal.events.EventsProcessorUtil.process(EventsProcessorUtil.java:60)
sw360_1                |        at com.liferay.portal.internal.servlet.MainServlet._loginUser(MainServlet.java:1074)
sw360_1                |        at com.liferay.portal.internal.servlet.MainServlet.service(MainServlet.java:575)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:124)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.init.servlet.filter.internal.InitFilter.processFilter(InitFilter.java:51)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.servlet.filters.password.modified.PasswordModifiedFilter.processFilter(PasswordModifiedFilter.java:62)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.secure.BaseAuthFilter.processFilter(BaseAuthFilter.java:360)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.monitoring.internal.servlet.filter.MonitoringFilter.processFilter(MonitoringFilter.java:181)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
sw360_1                |        at com.liferay.friendly.url.internal.servlet.FriendlyURLServlet.service(FriendlyURLServlet.java:398)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at com.liferay.portal.servlet.ServletAdapter.service(ServletAdapter.java:99)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:124)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.i18n.I18nFilter.processFilter(I18nFilter.java:370)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.servlet.filters.password.modified.PasswordModifiedFilter.processFilter(PasswordModifiedFilter.java:62)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.secure.BaseAuthFilter.processFilter(BaseAuthFilter.java:360)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.etag.ETagFilter.processFilter(ETagFilter.java:89)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.autologin.AutoLoginFilter.processFilter(AutoLoginFilter.java:266)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.monitoring.internal.servlet.filter.MonitoringFilter.processFilter(MonitoringFilter.java:181)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
sw360_1                |        at com.liferay.portal.servlet.filters.virtualhost.VirtualHostFilter.processFilter(VirtualHostFilter.java:377)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:389)
sw360_1                |        at com.liferay.portal.servlet.filters.urlrewrite.UrlRewriteFilter.processFilter(UrlRewriteFilter.java:65)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:175)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:175)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:200)
sw360_1                |        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
sw360_1                |        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:490)
sw360_1                |        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
sw360_1                |        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
sw360_1                |        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
sw360_1                |        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
sw360_1                |        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:408)
sw360_1                |        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
sw360_1                |        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:834)
sw360_1                |        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1415)
sw360_1                |        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
sw360_1                |        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
sw360_1                |        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
sw360_1                |        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
sw360_1                |        at java.lang.Thread.run(Thread.java:748)
sw360_1                | Caused by: org.apache.thrift.transport.TTransportException: java.net.SocketTimeoutException: Read timed out
sw360_1                |        at org.apache.thrift.transport.THttpClient.flush(THttpClient.java:359)
sw360_1                |        at org.apache.thrift.TServiceClient.sendBase(TServiceClient.java:73)
sw360_1                |        at org.apache.thrift.TServiceClient.sendBase(TServiceClient.java:62)
sw360_1                |        at org.eclipse.sw360.datahandler.thrift.users.UserService$Client.send_getByEmail(UserService.java:174)
sw360_1                |        at org.eclipse.sw360.datahandler.thrift.users.UserService$Client.getByEmail(UserService.java:166)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCache$UserLoader.load(UserCache.java:76)
sw360_1                |        at org.eclipse.sw360.portal.users.UserCache$UserLoader.load(UserCache.java:66)
sw360_1                |        at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3716)
sw360_1                |        at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2424)
sw360_1                |        ... 136 more
sw360_1                | Caused by: java.net.SocketTimeoutException: Read timed out
sw360_1                |        at java.net.SocketInputStream.socketRead0(Native Method)
sw360_1                |        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
sw360_1                |        at java.net.SocketInputStream.read(SocketInputStream.java:171)
sw360_1                |        at java.net.SocketInputStream.read(SocketInputStream.java:141)
sw360_1                |        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
sw360_1                |        at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
sw360_1                |        at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
sw360_1                |        at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:735)
sw360_1                |        at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:678)
sw360_1                |        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
sw360_1                |        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
sw360_1                |        at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
sw360_1                |        at org.apache.thrift.transport.THttpClient.flush(THttpClient.java:350)
sw360_1                |        ... 144 more
sw360_1                | 2020-03-17 07:14:18.719 INFO  [http-nio-8080-exec-1][UserUtils:81] Creating new user.
sw360_1                | 2020-03-17 07:24:19.055 ERROR [http-nio-8080-exec-1][UserUtils:94] Thrift exception when saving the user
sw360_1                | org.apache.thrift.transport.TTransportException: java.net.SocketTimeoutException: Read timed out
sw360_1                |        at org.apache.thrift.transport.THttpClient.flush(THttpClient.java:359)
sw360_1                |        at org.apache.thrift.TServiceClient.sendBase(TServiceClient.java:73)
sw360_1                |        at org.apache.thrift.TServiceClient.sendBase(TServiceClient.java:62)
sw360_1                |        at org.eclipse.sw360.datahandler.thrift.users.UserService$Client.send_addUser(UserService.java:289)
sw360_1                |        at org.eclipse.sw360.datahandler.thrift.users.UserService$Client.addUser(UserService.java:281)
sw360_1                |        at org.eclipse.sw360.portal.users.UserUtils.synchronizeUserWithDatabase(UserUtils.java:84)
sw360_1                |        at org.eclipse.sw360.portal.users.UserUtils.synchronizeUserWithDatabase(UserUtils.java:180)
sw360_1                |        at org.eclipse.sw360.portal.users.LoginAction.run(LoginAction.java:57)
sw360_1                |        at com.liferay.portal.kernel.events.Action.processLifecycleEvent(Action.java:34)
sw360_1                |        at com.liferay.portal.events.EventsProcessorUtil.process(EventsProcessorUtil.java:100)
sw360_1                |        at com.liferay.portal.events.EventsProcessorUtil.process(EventsProcessorUtil.java:60)
sw360_1                |        at com.liferay.portal.internal.servlet.MainServlet._loginUser(MainServlet.java:1074)
sw360_1                |        at com.liferay.portal.internal.servlet.MainServlet.service(MainServlet.java:575)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:124)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.init.servlet.filter.internal.InitFilter.processFilter(InitFilter.java:51)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.servlet.filters.password.modified.PasswordModifiedFilter.processFilter(PasswordModifiedFilter.java:62)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.secure.BaseAuthFilter.processFilter(BaseAuthFilter.java:360)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.monitoring.internal.servlet.filter.MonitoringFilter.processFilter(MonitoringFilter.java:181)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
sw360_1                |        at com.liferay.friendly.url.internal.servlet.FriendlyURLServlet.service(FriendlyURLServlet.java:398)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at com.liferay.portal.servlet.ServletAdapter.service(ServletAdapter.java:99)
sw360_1                |        at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:124)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.i18n.I18nFilter.processFilter(I18nFilter.java:370)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.servlet.filters.password.modified.PasswordModifiedFilter.processFilter(PasswordModifiedFilter.java:62)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.secure.BaseAuthFilter.processFilter(BaseAuthFilter.java:360)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.etag.ETagFilter.processFilter(ETagFilter.java:89)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.servlet.filters.autologin.AutoLoginFilter.processFilter(AutoLoginFilter.java:266)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:147)
sw360_1                |        at com.liferay.portal.monitoring.internal.servlet.filter.MonitoringFilter.processFilter(MonitoringFilter.java:181)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
sw360_1                |        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
sw360_1                |        at com.liferay.portal.servlet.filters.virtualhost.VirtualHostFilter.processFilter(VirtualHostFilter.java:377)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
sw360_1                |        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:389)
sw360_1                |        at com.liferay.portal.servlet.filters.urlrewrite.UrlRewriteFilter.processFilter(UrlRewriteFilter.java:65)
sw360_1                |        at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:49)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:215)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:175)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:175)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:196)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:99)
sw360_1                |        at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:106)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
sw360_1                |        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
sw360_1                |        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:200)
sw360_1                |        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
sw360_1                |        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:490)
sw360_1                |        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
sw360_1                |        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
sw360_1                |        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
sw360_1                |        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
sw360_1                |        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:408)
sw360_1                |        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
sw360_1                |        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:834)
sw360_1                |        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1415)
sw360_1                |        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
sw360_1                |        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
sw360_1                |        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
sw360_1                |        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
sw360_1                |        at java.lang.Thread.run(Thread.java:748)
sw360_1                | Caused by: java.net.SocketTimeoutException: Read timed out
sw360_1                |        at java.net.SocketInputStream.socketRead0(Native Method)
sw360_1                |        at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
sw360_1                |        at java.net.SocketInputStream.read(SocketInputStream.java:171)
sw360_1                |        at java.net.SocketInputStream.read(SocketInputStream.java:141)
sw360_1                |        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
sw360_1                |        at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
sw360_1                |        at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
sw360_1                |        at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:735)
sw360_1                |        at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:678)
sw360_1                |        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
sw360_1                |        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
sw360_1                |        at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
sw360_1                |        at org.apache.thrift.transport.THttpClient.flush(THttpClient.java:350)
sw360_1                |        ... 132 more

2 issues on this is related. https://github.com/eclipse/sw360/issues?q=Unable+to+fetch+user

Also the web application is not up.

Every time I had to run to this same error loosing 30 min waiting for this error to appear.

How to resolve this?
@mcjaeger mcjaeger added bug Something isn't working needs clarification labels Mar 31, 2020
@mcjaeger
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mcjaeger commented Apr 1, 2020

(from discussion) still needs test

@dineshr93
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This issue is same as in my latest open issue sw360/sw360chores#75

@dineshr93 dineshr93 reopened this Apr 29, 2020
@mcjaeger mcjaeger added this to Incoming in Issue Board via automation May 6, 2020
@mcjaeger mcjaeger moved this from Incoming to To do in Issue Board May 6, 2020
@mcjaeger mcjaeger self-assigned this May 6, 2020
@yixuan2008
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While trying the sw360chores, we met the same issue--"Unable to fetch user...". Is there any update for this issue?
Thanks a lot.

@yixuan2008
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Hi, I've worked around this "Unable to fetch user..." problem.
In fact, the default "./sw360chores.pl --build -- up" can not work. Always report "ERROR [http-nio-8080-exec-1][UserCacheHolder:75] Unable to fetch user..." issue.
I just found that the prod can work correctly.
Such as "./sw360chores.pl --prod --build --webapps=/home/YOURHOMEDIR/code/sw360chores/_deploy/tomcat --deploy=/home/YOURHOMEDIR/code/sw360chores/_deploy/liferay -- up"
It will not report above erro.
And can create project or show components correctly.
If you still have questions, please raise it, and I will try to help you to run the SW360chore correclty.
BTW, below are my steps from scratch:
~$ cd code
~/code$ git clone https://github.com/sw360/sw360chores.git
~/code$ git clone https://github.com/eclipse/sw360.git
~$ cd code/sw360/
~/code/sw360$ mvn package -P deploy -Dbase.deploy.dir=/home/YOURHOMEDIR/code/sw360chores/_deploy -DskipTests
~$ cd ~/code/sw360chores/
~/code/sw360chores/$./sw360chores.pl --prod --build --webapps=/home/kris/code/sw360chores/_deploy/tomcat --deploy=/home/kris/code/sw360chores/_deploy/liferay -- up

@dineshr93
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It worked!

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