The sku was not found. Please fetch products first by calling getItems

[Ilario17]

Version of react-native-iap

6.0.6

Version of react-native

0.64.1

Platforms you faced the error

Android

Actual behavior

Some users cannot make in-app purchases, the error they encountered is "the sku was not found. Please fetch products first by calling getItems"

The first thing i do in the app after initConnection() is to take the list of in-app purchases.

I don't know how to reproduce the error, it does not seem related to a particular version of android or to a particular device

The error that some users receive:

java.lang.NullPointerException: Attempt to invoke virtual method 'com.android.billingclient.api.Purchase$PurchasesResult com.android.billingclient.api.BillingClient.queryPurchases(java.lang.String)' on a null object reference
        at com.dooboolab.RNIap.RNIapModule$13.run(RNIapModule.java:631)
        at com.dooboolab.RNIap.RNIapModule.ensureConnection(RNIapModule.java:91)
        at com.dooboolab.RNIap.RNIapModule.sendUnconsumedPurchases(RNIapModule.java:625)
        at com.dooboolab.RNIap.RNIapModule.startListening(RNIapModule.java:652)
        at java.lang.reflect.Method.invoke(Method.java:-2)
        at com.facebook.react.bridge.JavaMethodWrapper.invoke(JavaMethodWrapper.java:372)
        at com.facebook.react.bridge.JavaModuleWrapper.invoke(JavaModuleWrapper.java:151)
        at com.facebook.react.bridge.queue.NativeRunnable.run(NativeRunnable.java:-2)
        at android.os.Handler.handleCallback(Handler.java:883)
        at android.os.Handler.dispatchMessage(Handler.java:100)
        at com.facebook.react.bridge.queue.MessageQueueThreadHandler.dispatchMessage(MessageQueueThreadHandler.java:27)
        at android.os.Looper.loop(Looper.java:228)
        at com.facebook.react.bridge.queue.MessageQueueThreadImpl$4.run(MessageQueueThreadImpl.java:226)
        at java.lang.Thread.run(Thread.java:919)

I know that getProducts definitely returns the products, because users can see the price of the purchase and I don't save it in the app but I get it from getProducts

[hyochan]

Have you called getProducts?

[TheHuns]

@Ilario17 Having the same issue on android only, did you find a solution?

[pandya293]

Yes, having same issue. Please post solution.

[pandya293]

It take long to approve product from Google Play store. Don't know why. And not update any kind of status on product. But after two days wait. Products are automatic fetching with same source code. So wait for approve products.

[EndLess728]

I have approved my in app purchase products from play store even getting the response but sometime it returns sku not found for some users , don't know why me too faced this issues sometimes while testing and thought it was the issue because play store takes time to approve products but it is still occurring sometimes

[SebastianMieszczanczyk]

Please check if you have properly configured your products/subscriptions skus in the play store (you need to add them there). You can check if you have them by using: getProducts or getSubscriptions. If it will return non-empty array it means that you have products/subscriptions with that sku (please remember that sku must be a string and when you want to get products/subscriptions you must provide array of strings). For me, that solved the issue.

[Ilario17]

This error is still present in version 6.0.6

I still couldn't figure out why it only happens with some (and fortunately few) users

@hyochan

[Ilario17]

@SebastianMieszczanczyk this error happens randomly in production, many people buy without problems but some instead encounter this error.

[Ilario17]

@hyochan I updated the post with new info

[andresesfm]

#1388 Fixes the race condition by ensuring billing client is not null while calling internal methods

[MariusCatanoiu]

I still have this issue on v12.4.14

[andresesfm]

@MariusCatanoiu if this still happens, please create a ticket with the details and I'll take a look

[Mykyta-Chernenko]

I experience this issue when getSubscriptions first throws E_SERVICE_ERROR Billing is unavailable.

So the users have no Play Market or no user logged in there ->
when the app tries to fetch the products, it gets nothing ->
when the user tries to buy a product sku is not found

[usmanabid94]

@pandya293 @andresesfm @EndLess728 @MariusCatanoiu @hyochan
I am having the same issue when I call get products in the RNIAP.requestPurchase here is my code :
Error:The sku was not found. Please fetch products first by calling getItems
Code :
RNIap.getProducts(skus)
.then(async (products) => {
//handle success of fetch product list
console.log("products", products);
if (Platform.OS === 'ios') {
await this.requestPurchase({ sku });
} else if (Platform.OS === 'android') {
await RNIap.requestPurchase({ skus: [sku] }).then((purchase) => {
console.log("purchase", purchase);
}).catch((error) => {
console.log("error", error.message);
});;
}

})
.catch((error) => {
  console.log("err", error);
});