Combined PDF download not allowed error

[zfurjan-gp]

Since Monday we are facing this issue when trying to download documents:

"error": "{\"errorCode\":\"COMBINED_PDF_DOWNLOAD_NOT_ALLOWED\",\"message\":\"Setting Enable Combined PDF Download for SBS envelopes is turned off\"}"

We didn't make any new changes to our service, and we supported combined downloads from the start.

Can anybody help in regards to this issue or explain why is this happening?

[sylvainleb376]

In fact, for compliance reasons, it's no more possible to download combined documents in the case of SBS envelopes, except if a specific setting is turned on your account.
If you want it to be enabled, thanks to open a Docusign support case with your account reference.
Thanks