open admin console page and got infinite loading

[choguun]

Hi Deeztek team,

I get problem when open admin console page that infinite loading.

This site can’t be reached
172.31.2.47 took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT

you can try this

https://3.0.202.102/admin/

[deeztek]

It looks like it's redirecting to https://172.31.2.47/admin/ which is presumably the private IP you have assigned to the system which is the expected behavior. What happens when you try to directly load https://172.31.2.47/admin/

[deeztek]

I suspect that's due to the fact that the system console mode does not jive with Authelia. Okay, let's try this. Download this script in the SSH console and run it. Ensure you pick FQDN mode and type the public FQDN when prompted:

https://gitlab.deeztek.com/dedwards/hermes-seg-18.04/-/raw/b1a70fe9078e470bd5ef80965284ed8bc37d4140/dirstructure/opt/hermes/scripts/set_console_mode_manual.sh?inline=false

[deeztek]

One more thing, set the following in your /etc/hosts file:

127.0.0.1 PUBLIC_FQDN

where PUBLIC_FQDN is the public FQDN you set above.

BTW, I hate AWS

[choguun]

Following your suggestion got the same problem
"We apologize for the inconvenience but a system error has occurred or malicious activity has been detected or database credentials are missing/incorrect...".

Below is the query result from the parameters2 table from my server.

MariaDB [hermes]> select * from parameters2;
+-----+-----------------------------------------------+----------------------+--------------+--------+---------+
| id | parameter | value2 | module | active | applied |
+-----+-----------------------------------------------+----------------------+--------------+--------+---------+
| 1 | server_ip_octet1 | 192 | network | 1 | 1 |
| 2 | server_ip_octet2 | 168 | network | 1 | 1 |
| 3 | server_ip_octet3 | 69 | network | 1 | 1 |
| 4 | server_ip_octet4 | 254 | network | 1 | 1 |
| 5 | server_subnet | 255.255.255.0 | network | 1 | 1 |
| 25 | server_dns1_octet2 | 168 | network | 1 | 1 |
| 26 | server_dns1_octet3 | 69 | network | 1 | 1 |
| 9 | server_network_octet1 | NULL | network | 1 | 1 |
| 10 | server_network_octet2 | NULL | network | 1 | 1 |
| 11 | server_network_octet3 | NULL | network | 1 | 1 |
| 12 | server_network_octet4 | NULL | network | 1 | 1 |
| 13 | server_broadcast_octet1 | NULL | network | 1 | 1 |
| 14 | server_broadcast_octet2 | NULL | network | 1 | 1 |
| 15 | server_broadcast_octet3 | NULL | network | 1 | 1 |
| 16 | server_broadcast_octet4 | NULL | network | 1 | 1 |
| 17 | server_gateway_octet1 | 192 | network | 1 | 1 |
| 18 | server_gateway_octet2 | 168 | network | 1 | 1 |
| 19 | server_gateway_octet3 | 69 | network | 1 | 1 |
| 20 | server_gateway_octet4 | 1 | network | 1 | 1 |
| 21 | server_dns1_octet1 | 192 | network | 1 | 1 |
| 22 | network_mode | dhcp | network | 1 | 1 |
| 23 | server_name | hermes | network | 1 | 1 |
| 24 | server_domain | domain.tld | network | 1 | 1 |
| 27 | server_dns1_octet4 | 1 | network | 1 | 1 |
| 28 | server_dns2_octet1 | | network | 1 | 1 |
| 29 | server_dns2_octet2 | | network | 1 | 1 |
| 30 | server_dns2_octet3 | | network | 1 | 1 |
| 31 | server_dns2_octet4 | | network | 1 | 1 |
| 32 | server_dns3_octet1 | | network | 1 | 1 |
| 33 | server_dns3_octet2 | | network | 1 | 1 |
| 34 | server_dns3_octet3 | | network | 1 | 1 |
| 35 | server_dns3_octet4 | | network | 1 | 1 |
| 36 | firewall_status | disabled | firewall | 1 | 1 |
| 55 | system_log_retention | 30 | systemlog | 1 | 1 |
| 37 | ScanMail | true | clamav | 1 | 1 |
| 38 | ScanArchive | true | clamav | 1 | 1 |
| 39 | ArchiveBlockEncrypted | false | clamav | 1 | 1 |
| 40 | ScanPE | true | clamav | 1 | 1 |
| 41 | ScanOLE2 | true | clamav | 1 | 1 |
| 42 | ScanHTML | true | clamav | 1 | 1 |
| 43 | AlgorithmicDetection | true | clamav | 1 | 1 |
| 44 | ScanELF | true | clamav | 1 | 1 |
| 45 | PhishingSignatures | true | clamav | 1 | 1 |
| 46 | PhishingScanURLs | true | clamav | 1 | 1 |
| 47 | PhishingAlwaysBlockSSLMismatch | false | clamav | 1 | 1 |
| 48 | PhishingAlwaysBlockCloak | false | clamav | 1 | 1 |
| 49 | DetectPUA | false | clamav | 1 | 1 |
| 50 | HeuristicScanPrecedence | false | clamav | 1 | 1 |
| 51 | OLE2BlockMacros | false | clamav | 1 | 1 |
| 52 | ScanPDF | true | clamav | 1 | 1 |
| 59 | default_action | accept | dkim | 1 | 1 |
| 60 | dkim_enable | no | dkim | 1 | 1 |
| 61 | body_canonicalization | relaxed | dkim | 1 | 1 |
| 62 | badsignature_action | accept | dkim | 1 | 1 |
| 63 | dnserror_action | tempfail | dkim | 1 | 1 |
| 64 | internalerror_action | tempfail | dkim | 1 | 1 |
| 65 | nosignature_action | accept | dkim | 1 | 1 |
| 66 | security_action | tempfail | dkim | 1 | 1 |
| 67 | signature_algorithm | rsa-sha256 | dkim | 1 | 1 |
| 68 | headers_canonicalization | relaxed | dkim | 1 | 1 |
| 69 | server_ip | 192.168.69.254 | network | 1 | 1 |
| 70 | server_gateway | 192.168.69.1 | network | 1 | 1 |
| 71 | server_dns1 | 192.168.69.1 | network | 1 | 1 |
| 72 | server_dns2 | | network | 1 | 1 |
| 73 | server_dns3 | | network | 1 | 1 |
| 74 | server_broadcast | | network | 1 | 1 |
| 75 | debugLevel | 1 | spf | 1 | 1 |
| 76 | TestOnly | 1 | spf | 1 | 1 |
| 77 | HELO_reject | Fail | spf | 1 | 1 |
| 78 | Mail_From_reject | Fail | spf | 1 | 1 |
| 79 | PermError_reject | False | spf | 1 | 1 |
| 80 | TempError_Defer | False | spf | 1 | 1 |
| 81 | FailureReports | false | dmarc | 1 | 1 |
| 82 | RejectFailures | false | dmarc | 1 | 1 |
| 83 | report_email | NULL | dmarc | 1 | 1 |
| 84 | report_org | NULL | dmarc | 1 | 1 |
| 85 | interval | daily | dmarc | 1 | 1 |
| 86 | startdate | NULL | dmarc | 1 | 1 |
| 87 | starttime | NULL | dmarc | 1 | 1 |
| 88 | jwt_secret | q1zfymLDClc6e1ZTv60w | authelia | 1 | 1 |
| 89 | access_control.rules.policy | | authelia | 1 | 1 |
| 90 | authentication_backend.disable_reset_password | false | authelia | 1 | 1 |
| 91 | session.name | hermes_session | authelia | 1 | 1 |
| 92 | session.secret | OT6CZydvPIwtODtQb74G | authelia | 1 | 1 |
| 93 | session.expiration | 3600 | authelia | 1 | 1 |
| 94 | session.inactivity | 3600 | authelia | 1 | 1 |
| 95 | session.domain | NULL | authelia | 1 | 1 |
| 96 | notifier.smtp.host | [127.0.0.1] | authelia | 1 | 1 |
| 97 | notifier.smtp.port | 10026 | authelia | 1 | 1 |
| 98 | notifier.smtp.sender | no-reply@domain.tld | authelia | 1 | 1 |
| 99 | notifier.smtp.subject | [Hermes SEG] {title} | authelia | 1 | 1 |
| 100 | regulation.max_retries | 5 | authelia | 1 | 1 |
| 101 | regulation.find_time | 120 | authelia | 1 | 1 |
| 102 | regulation.ban_time | 300 | authelia | 1 | 1 |
| 103 | log.level | debug | authelia | 1 | 1 |
| 104 | log.format | text | authelia | 1 | 1 |
| 105 | access_control.domain | domain.tld | authelia | 1 | 1 |
| 106 | console.certificate | 1 | console | 1 | 2 |
| 107 | smtp.certificate | 1 | certificates | 1 | 1 |
| 109 | console.host | 3.0.202.102 | console | 1 | 2 |
| 108 | console.mode | ip | console | 1 | 2 |
| 133 | console.dhparam | disable | console | 1 | 2 |
| 134 | console.hsts | disable | console | 1 | 2 |
| 135 | console.ssl_stapling | disable | console | 1 | 2 |
| 136 | console.ssl_stapling_verify | disable | console | 1 | 2 |
| 137 | HoldQuarantinedMessages | false | dmarc | 1 | 1 |
+-----+-----------------------------------------------+----------------------+--------------+--------+---------+

[deeztek]

Thank you for query results. Very helpful. As you can see in the results the following fields are wrong:

| 109 | console.host | 3.0.202.102 | console | 1 | 2 |
| 108 | console.mode | ip | console | 1 | 2 |

The console.mode needs to be fqdn and the console.host needs to be the public FQDN. Were you able to download this script in the SSH console and run it, ensuring you picked FQDN mode and type the public FQDN when prompted?

https://gitlab.deeztek.com/dedwards/hermes-seg-18.04/-/raw/b1a70fe9078e470bd5ef80965284ed8bc37d4140/dirstructure/opt/hermes/scripts/set_console_mode_manual.sh?inline=false

Did you also add the following in your /etc/hosts file?

127.0.0.1 PUBLIC_FQDN

where PUBLIC_FQDN is the public FQDN you set above.

[deeztek]

If you still having issues, we can help with a remote support session. If interested click the link below and pick a date/time that works for you for a zoom session:

https://calendso.deeztek.com/support@deeztek.com/60-minute-support-session

Thanks