my wallet is not recognized by subsocial

[JoseTrincao]

On 17/11 i joined the subsocial crowdloan with 2,9ksm but when i visit the token claim it did not recognize it.
i also leave here my wallet adress from subsocial (the one that does not recognized):
3qwnTgrSYQ2ijxJEGEsxqCGZNDRkhZjfWKrtvuQbHWyFNHEC

i copy paste the message below:
Check Account Eligibility
We support addresses of any Substrate-based chain, such as Polkadot, Kusama, Karura, Subsocial, etc. (except Moonriver and Moonbeam).

Below i leave the wallet adress the one i did the contribution with.
FUdjtmxYqHpgRnAiQ1M1mMWZbi7GoN8bsTUw8gmFHWa3z1d

thanks in advance for your help!!