[Bug]: 'Problem connecting; there may be a network issue'

[sburquest]

Preflight Checklist

• I agree to follow the Code of Conduct that this project adheres to.
• I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• I have read the troublshooting FAQs and none solved my issue. (* These are outdated and may not necessarily be possible in the current app version. *)

What operating system are you using?

Windows (Only Supported)

Build Details

05.4.2023

Operating System Version

Windows 11 pro 22h2 22621.1413

Describe the Bug

I logged in to apple music and was given this error, and none of my music loads. I did get a windows firewall prompt but I gave access to cider so I wouldn't think this would have caused any issues.

I logged in on my laptop just fine, and I am not using a vpn or anything along those lines.

Steps to Reproduce

I signed out of apple music and signed back in, and once I had entered my 6 digit verification code for my apple account the same error popped up.

Anything else?

No response

Connect Device ID

No response

Build timestamp

No response

[ez1606]

I'm running into the same issue with two different devices at home. Tested on two different networks (home, hotspot) and the end result is the same with the latest Cider update. I also remember after the cider app was updated, for some reason I was asked to sign in again, which doesn't make sense to me as I was already signed in prior to the update.

Here's what the error looks like

[ez1606]

For clarity, after problem connecting message comes up, I can access my music. If I restart the app, it goes into a blank screen as seen below. As the issue is reproducible at will, how can we help in gathering logs and understanding what's happening?

[zneumann1]

I have the same issue from Microsoft Store release of Cider 2.

Edition Windows 11 Pro Insider Preview
Version 22H2
Installed on ‎2/‎17/‎2023
OS build 25300.1000
Experience Windows Feature Experience Pack 1000.25300.1000.0

[d3rpp]

This is a known, qwirk

i've always found that when the sign-in fails, it doesn't fail, apple is just dumb

in realty it's logging in just fine, however the 2nd part where it refuses to show up is a known & fixed bug, we're awaiting microsoft store approval