Problem with no account status (online, busy and disconnected)

[Cup-Grape]

Describe the bug

Hello everyone, we have identified a problem that is occurring in the most current versions, for example, "3.8.0" where you change the status to "Disconnected" for example and when you update the page the status is changed back to "Online" like this like "Busy", in previous versions this problem did not occur.

To Reproduce

As shown in the video below, this problem fluctuates a lot and occurs when you change the status and update the page, so far the status always returns to "Online", even changing to "Disconnected" or "Busy" just update the page that will return to "Online".

problem_with_no_account_status.mp4

Expected behavior

It is expected that, as in previous versions, the platform will maintain the status we configured, even when updating the page, the platform needs to maintain the status.

In previous versions, if we changed the status to “disconnected”, for example, and refreshed the page, the platform would maintain the “disconnected” status until the user manually changed their status to “online”

Environment

app.chatwoot.com

Cloud Provider

None

Platform

None

Operating system

No response

Browser and version

No response

Docker (if applicable)

No response

Additional context

No response

[linear]

PR-1063 Problem with no account status (online, busy and disconnected)

[vishnu-narayanan]

Did this start with version3.8 for you?

[Cup-Grape]

Hello everything is fine?

From what we verified, it is also occurring in other older versions, when we added it to Docker Swarm and separated the Sidekiq Frontend containers/stacks, if you could check, please