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Messages out of business hours - Only when conversation status are Open #9293

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pelucapampa opened this issue Apr 24, 2024 · 3 comments
Open

Messages out of business hours - Only when conversation status are Open #9293

pelucapampa opened this issue Apr 24, 2024 · 3 comments
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🏋️‍♂️ accepting-community-prs backend Changes related to backend / ruby code feature-request This label is used to track new features which is a significant change to existing product

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@pelucapampa
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Is your feature or enhancement related to a problem? Please describe.

When I have a bot connected, and the out of hours message is configured, the system is sending the out of hours message, added to the BOT responses

Describe the solution you'd like

When a Bot is connected, Chatwoot should send the out of hours message only when the conversation status is Open, since the Bot is responding beforehand and the conversation should not yet be available to agents.

Describe alternatives you've considered

No response

Additional context

No response
@pelucapampa pelucapampa added the feature-request This label is used to track new features which is a significant change to existing product label Apr 24, 2024
@linear Linear
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linear bot commented Apr 24, 2024

PR-1058 Messages out of business hours - Only when conversation status are Open

@lucianodltec
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+1

@vishnu-narayanan vishnu-narayanan added the 🐗 Need Product Spec This issue needs clear product spec to move forward. Idea is still under investigation label Apr 30, 2024
@vishnu-narayanan
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@pelucapampa Thank you for reporting this. This would be a good addition.

@vishnu-narayanan vishnu-narayanan added backend Changes related to backend / ruby code 🏋️‍♂️ accepting-community-prs and removed 🐗 Need Product Spec This issue needs clear product spec to move forward. Idea is still under investigation labels Apr 30, 2024
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🏋️‍♂️ accepting-community-prs backend Changes related to backend / ruby code feature-request This label is used to track new features which is a significant change to existing product
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@vishnu-narayanan @lucianodltec @pelucapampa