[Bug] Missing webhook when change status OPEN conversation

[duy-nguyen-ts]

Describe the bug

Hi team, I have a trouble when using chatwoot with API_CHANNEL.
Assume that I have two person A and B, I have enabled feature auto assignment with agents = B, when A press open a conversation (from pending) and B is online, chatwoot just only send conversation_updated webhook with assign conversation to B but not send conversation_status_changed webhook from pending to open. I need the conversation_status_changed event in this case to handle my app logic.

To Reproduce

1. Create a inbox and one conversation
2. Have two agents A and B
3. Enable auto assignment for inbox with agents to assign = B
4. B is online, conversation is pending --> A changes status from pending to open
5. Just see on screen Assigned to B by A, can't see Conversation was reopened by A --> also, webhook just only receive event conversation_updated (change assignee) but not receive event conversation_status_change (from pending to open)

Expected behavior

I want to receive webhook event conversation_status_changed from changing status pending to open in this case to handle my app logic.

Environment

app.chatwoot.com

Cloud Provider

None

Platform

Browser

Operating system

No response

Browser and version

No response

Docker (if applicable)

No response

Additional context

No response

[linear]

PR-1050 [Bug] Missing webhook when change status OPEN conversation