feat: Whatsapp campaigns

[muhsin-k]

Problem

Chatwoot enables businesses to reach their customers through WhatsApp. Adding the ability to send pre-approved whats app templates to the set of contacts will help more businesses.

How

We will continue over our existing one-off campaign feature and try to satisfy the requirement with minimal changes.

Requirements

• As a user, I want to send a WhatsApp campaign to a group of contacts
• As a user, I want to schedule a campaign.

Engineering Spec

Model Changes

• Add the template_params attribute to accommodate template variables.

Logic

• Contact labels satisfy the requirement to group contacts.
• WhatsApp campaign after trigger shouldn't be editable.
• Create a new service for WhatsApp campaign execution. (Reference app/services/sms/oneoff_sms_campaign_service.rb)
• Create a new sidekiq cron job that runs every 5 minutes, checks for any un-triggered WhatsApp campaign whose execution time has passed, and will trigger it.

Front-end changes

1. The WhastApp campaign will accommodate in one-off campaigns page.
2. Empty text will be Please create an sms or WhatsApp inbox and start adding campaigns.
3. When clicking on the "Create campaign button"
4. Show Title and Choose inbox.
5. Choose Whatsapp inbox → Available templates, Variable support, audience and scheduled time.
6. Choose SMS inbox → Message, audience and scheduled time.

Design mocks

Related issues

1. Allow Whatsapp channel to run one-off campaign #4201
2. Whatsapp message campaign #5361
3. Ability to send the same whatsapp template to multiple contacts #5851

[ninoppp]

Is this feature coming in v3?

[glauberssoutodossantos]

Hi folks.

Here in Brazil we development something for this issue :). In feel weeks we will share the PR.

[KarzounApps]

Hi folks.

Here in Brazil we development something for this issue :). In feel weeks we will share the PR.

This is the best thread I ever saw today :)

[jochenstu]

Would be very interested to know, how dev on this is coming along

[iamshouvikmitra]

Any updates @KarzounApps ?

[PedroCanoasFlip]

Hi folks.

Here in Brazil we development something for this issue :). In feel weeks we will share the PR.

Hello friend, I'm Brazilian and I'm working in the same area as well.
I'm having problems with the message trigger, can you share with us how you did it?
more especially in the part that takes the message template and does the text formatting and sending it.

[sojan-official]

Hi folks.

Here in Brazil we development something for this issue :). In feel weeks we will share the PR.

@glauberssoutodossantos just checking in to see if you folks are still interested in raising a PR for this.

[macmaina]

Hi folks.

Here in Brazil we development something for this issue :). In feel weeks we will share the PR.

Hi @glauberssoutodossantos

Is this feature now available in V3?

[giquieu]

@glauberssoutodossantos Are you still going to send the PR? Would appreciate if this can be shared with the community! :)

[eusden]

@glauberssoutodossantos would appreciate if this can be shared with the community!

[ashishkaura8]

Any update on this?

[pranavrajs]

Moving these to discussions as we will not be prioritizing these immediately.

[Marlonms]

Hello all,
We'd love to include the WhatsApp message sending campaign.
@pranavrajs, is there any roadmap to add this functionality?
@glauberssoutodossantos, is this amazing development available even if it's not officially added? This way, other folks (as me 😅) who need to use it can include it in their Chatwoot instances while the project includes the feature

[luiszxcv]

+1, new updates? would appreciate if this can be shared with the community!

[yuliassn]

This is such an interesting functionality. Is there any update on the development?

[anasaldib]

We need it so bad

[luiszxcv]

@glauberssoutodossantos novidades? Tenho interesse nessa funcionalidade! Conseguiu desenvolve-la? Me chame no Whats para falarmos +5566996181212

[luiszxcv]

Chatwoot team, do we have a forecast for this feature? I am using several different software to meet this need today.