Chatwoot
Read this before upgrading to v2.17 or if you are having issues upgrading #7113
Replies: 8 comments 32 replies
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After upgrading to v2.17, I can see the Hebrew language in options list in Account Settings, but when I change the language to Hebrew, the system changes to RTL design but with english strings! any Ideas how to fix this? |
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9 replies
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@burhankashour please try force recompiling the assets. |
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@sojan-official I've forced the recompiling , heres what I got: And now the service returns 500 Error on all pages:
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I've forced precompille, but need the following commands: According to Nick's answer and following the error log, we need to run this command because caniuse-lite is outdated:
Then:
Then we need to Enable legacy OpenSSL provider, According to Ajoy Karmakar's Answer
Then:
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Intersting that after forcing precompile I can't update Chatwoot Any Ideas for future updates how to solve this? |
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To solve the update issue, I've downloaded the org |
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Is there a guide for Docker? |
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1 reply
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@tobsowo We just did a hotfix release |
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Yes, I upgraded immediately after I saw the hotfix but the issue still persists. |
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8 replies
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Inboxes not showing up but conversation is. |
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Docker installation. |
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I guess my browser is cached. |
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All good now? |
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Yes. Thank you. |
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Upgrade Path for Caprover Installations - Redis UpgradeNote: Caprover does not provide an easy way to upgrade existing installations running an older version of Redis. The following steps outline a workaround to upgrade Redis for Caprover installations. It is recommended to follow the steps carefully and perform additional backups as a safety measure in case of data loss/corruption. Ref: https://caprover.com/docs/one-click-apps.html#upgrading-one-click-apps Part One: High-Level Overview
Part Two: Detailed Steps
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4 replies
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This is overcomplex. We need to find a way to only upgrade the redis machine. |
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@uhlhosting Caprover uses a modified version of Redis which has an authentication option. The recommendation from Caprover docs for something like Redis is to delete and re-create.
https://caprover.com/docs/one-click-apps.html#upgrading-one-click-apps |
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Hi, I have been trying to upgrade version 2.16 to 2.17/18 on Caprover at DigitalOccean. Am I missing any step to upgrade redis. By deleting all four components of Chatwoot and then reinstalling through one click App with same NAME, the newly created caprover should come with redis version 7.0.11, but it is not happening. Is there any other step which I am missing to upgrade redis version ? Thank you in advance. |
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@Stephen-Lobo Could you create an issue in caprover slack/github ? |
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Hello friends. Beforehand thank you very much. |
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1 reply
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@cruz4d3r Are you going to do a fresh installation? If so, you should be good. This thread captures the issues for existing installations during the upgrade. |
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After I update to the new version v2.17.1, We have the problem and the real-time data For the chat, I need to reload to see new messages How can I fix it I upgrade new version Redis using node V14.17.0 |
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7 replies
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In both "website widget" and "chatwoot dashboard" we need to reload to get new messages |
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Restarted the VM. Now everything works fine. |
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I have restarted and it worked fine for 2 days and again same issue came up. Anyone with same issue and solution? |
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@vishnu-narayanan |
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please see the browser console and see if there are any errors related to websockets. Could you share the details here . |
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I am facing issues with email inbox after updating. They were working fine before. |
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1 reply
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@infiniziconsulting What is the issue you are facing? Could you share the logs? cc: @tejaswinichile |
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It might help some simpletons like me to add a note somewhere that after the Redis upgrade, the server as a whole probably needs to be rebooted. I couldn't get new messages coming in to save my life even though I followed instructions ... until I rebooted everything. ;-) |
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1 reply
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Hey @kalebwd, it was mentioned in the guide above. Did I miss it anywhere else? 😅
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Hey Community,
Chatwoot's latest release, version 2.17, is out! This release includes an upgraded Rails version 7, which requires a newer version of Redis (7+). If you have any issues after upgrading to v2.17, please make sure to upgrade your Redis version. Instances using managed Redis with version 7+ won't be affected.
To check your Redis version, run the following command or use the
super_adminpanel > instance health page:Update 27May2023
single quotes.Update 18May2023
Note: If you are on a linux installation, get the latest cwctl(v2.3) and upgrade normally.
cwctl --upgradeCaprover
https://github.com/orgs/chatwoot/discussions/7113#discussioncomment-6010686
docker based installations
Use the hotfix release tag v2.17.1 that fixed the issue.
Linux manual upgrade steps
To upgrade Redis, please follow these steps:
After upgrading Redis, restart Chatwoot using the following commands:
In addition, there is a new library required for image processing. Please install it by running:
If restarting Chatwoot doesn't resolve the issues, we recommend rebooting the instance.
Thank you for your continued support.
PS: If you have any questions or need more help, create an issue/discussion in GitHub or post on the community discord server.
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