Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add push notifications to when a new message is sent to the user #29

Open
pranavrajs opened this issue Apr 25, 2023 · 2 comments
Open

Comments

@pranavrajs
Copy link
Member

When an agent sends the message to the user, send a push notification to the user if the mobile app is in the background or closed.


@HosAkh
Copy link

HosAkh commented Apr 25, 2023

A notification sign on the chat FAB is essential for a seamless user experience. It allows users to minimize the chat and use the app with confidence, knowing that they will be notified when an agent responds. Moreover, if a user leaves the app (and are type that don't check or miss the email notification) they won’t see a red dot notification on the chat FAB the next time they log in, which could result in missed messages giving them the impression that we didn't care enough to respond or having a buggy app that doesn't show chat notification. Therefore, implementing this feature is crucial to ensure that users are promptly notified of any updates on their chat.

@umrashrf
Copy link

umrashrf commented Jun 8, 2024

I achieved that by using Chatwoot's webhook (Conversation Updated) and sending the push notification from my nodejs server.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

3 participants