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paidPartial email trigger #5936

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pavlenex opened this issue Apr 16, 2024 Discussed in #5920 · 1 comment
Open

paidPartial email trigger #5936

pavlenex opened this issue Apr 16, 2024 Discussed in #5920 · 1 comment
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@pavlenex
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Discussed in #5920

Originally posted by earlingeling April 9, 2024
Sometimes customers pay insufficient funds and get their invoice marked as New (paidPartial).

The reasoning varies - if they use large crypto-exchanges like binance, coinbase and similar, they often take a rather high fee. Also, they might also take their flat btc fee out of the receivers end of the transaction.

To remedy these situations it would be really helpful to be able to automatically trigger an email rule for paidPartial.
Then the store can give in-depth instructions on how this happens and how they can solve it themselv - and largely remove customers enquiries about paidPartial invoices.

Also, an {Invoice.url} link to their invoice would be helpful so we can link them back to their invoice (especially for stores with modal btcpay overlays at checkout)

@pavlenex pavlenex added this to the 2.0.0 milestone Apr 16, 2024
@dstrukt
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dstrukt commented Apr 25, 2024

ACK

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