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Send a push notification from Braze with a Deeplink on it.
Tap on the received push notification.
Expected Behavior
App is opened, Braze is able to handle the push notification and deeplink to the section
Actual Incorrect Behavior
Home view is opened, no deeplink is processed
Verbose Logs
No response
Additional Information
When the application is in background it calls the delegate method as expected but when the app is completely closed it doesn't call it.
One thing worth to say is that we delay the initialisation of the SDK but even so, we are capturing any push notification received before Braze is initialised and forward it once it is ready. Attaching a screenshot so that you see the process:
As you can see in the screenshot we retain any userInfo and/or response received and once both braze and its delegate are ready and set, we call the required methods. As a result we received a true indicating that the payload has been handled by Braze so we would expect BrazeDelegate's method shouldOpenURL to be called but it doesn't.
The text was updated successfully, but these errors were encountered:
Hi, thanks for bringing this to our attention and for taking the time to make this thread. I would like to ask if you could please file a support issue via support@braze.com as I think we'll be needing much more information in order to provide you adequate support here. Having additional info on code surrounding your SDK integration as well as push and deeplink set-ups - as examples - would be very helpful for us.
Currently, we do not officially support this kind of delayed SDK initialization, so we can't guarantee the issue with this particular use case can be solved, but the additional info would help us out a lot.
Platform
iOS
Platform Version
iOS 17.2
Braze SDK Version
7.5.0
Xcode Version
Xcode 15
Computer Processor
Apple (M1)
Repro Rate
100% of the time
Steps To Reproduce
Example:
Expected Behavior
App is opened, Braze is able to handle the push notification and deeplink to the section
Actual Incorrect Behavior
Home view is opened, no deeplink is processed
Verbose Logs
No response
Additional Information
When the application is in background it calls the delegate method as expected but when the app is completely closed it doesn't call it.
One thing worth to say is that we delay the initialisation of the SDK but even so, we are capturing any push notification received before Braze is initialised and forward it once it is ready. Attaching a screenshot so that you see the process:
As you can see in the screenshot we retain any userInfo and/or response received and once both braze and its delegate are ready and set, we call the required methods. As a result we received a
true
indicating that the payload has been handled by Braze so we would expectBrazeDelegate
's methodshouldOpenURL
to be called but it doesn't.The text was updated successfully, but these errors were encountered: