Develop a User Questionnaire for Co-op Hosting Service UI

[ivanminutillo]

Deliverables:

• Questionnaire: Prepare a set of questions,
• Distribution Strategy: Prepare detailed plan for how and where the questionnaire will be shared.
• Host the questionnaire on an accessible platform for easy distribution and completion.
• Share it with relevant stakeholders (both potential users/communities and potential infrastructure partners)

Questions:

• Are we going to share the questionnaire openly and collect as many answers as we can or we share it directly with a circle of communities?
• What platform do we want to use?

[decentral1se]

Dived into this today, idea in development: https://pad.suroh.tk/p/bonfire.coop

Copy/pasta'd over in case that pad goes away:

11-03-2024

present: d1, ivan, mayel

Agenda

• review https://github.com/bonfire-networks/bonfire-app/milestone/55
• discuss specific questions of Develop a User Questionnaire for Co-op Hosting Service UI #888

Notes

q: one-to-one or public announcement?
another q: how did bonfire find userbase up until now?
public outreach, users reaching out to bonfire (open science network have a concrete need)
public seems to work well

1-to-1 is still valuable
specific networks, people, friends network

mixed approach! public post & go into our network to ask them to fill it out

2 stakeholders for questionnaire:
* 1. tech collectives
* 2. users of the service

$announcement text for the forms

• specify our needs, desires, preferences as bonfire

1. tech collectives
   (TBD in the call, see below (towards actions))

going into weeds

• who are you, website, name, where
• size of collective?
• are you incorporated, legal form, informal etc.?
• own your own server infrastructure? or cloud
• do you have backups and/or monitoring infrastructure?
• costing tiers of hosting, desired income x costs ratio
  • small: 5 EUR a month
  • medium: 10 EUR a month
  • other: you specify
• desired support rates? amount of support possible (per month)
• what guarantees can you provide for ongoing maintenance / upgrade work?
• preferred method of billing:
  • up front for the year
  • monthly
  • 40% up-front, the rest at the end
  • specify: ???
• do you have billing capacity, bank account, finance / invoice experience?
• what tech stack do you use? provisioning servers, deploy apps, infrastructure operations specific
• abra / co-op cloud is the preferred deployment tool, would you be ok with using this?
  • comment field: e.g. desired training or skillsharing etc.
• do you have capacity to migrate existing bonfire instances?
• do you need budget for project management? how much per month? weekly meetings etc.
• which comms channel do you want to use to connect with the group?
• ok with some of fee being used to support the platform? e.g. development costs
• would you be interested in other kinds of work (users, bonfire): moderation, new feature dev.
• do you have capacity to provide GDPR related documents?

2. users of the service
   broader concept ideas
   (TBD in the call, see below (towards actions))

going into weeds

• who are you, website, name, where

• are you incorporated, legal form, informal etc.?

• What kind of tech support do you expect? (buy a domain, setup dns, ...)

• how much would you be prepared to pay

  • small: 5 EUR a month
  • additional: backups 3 EUR a month / ?

• size of instance, expected users?

• do you want a SLA from the tech collective (service level agreement)

  • desired response times, written down agreements, matching expectations

• what flavours of bonfire do you want to use?

• do you own a domain name already? email provider?

• do you want the tech collective to set up everything or just parts of it?

  • "single source of billing" vs. "several services to pay for"

• migrating from existing instance or starting fresh?

  • budget for migration?

• which comms channel do you want to use to connect with the group?

• ok with some of fee being used to support the platform? e.g. development costs

• Do you need other types of work (apart from hosting): moderation, new feature dev, designs

• do you require a GDPR agreement with the tech collective? (many wont have...)

• are you prepared to regularly download data backups, or do you wan the collective to handle off-site backups?

• do you expect an online dashboard where you can monitor the status your services, or happy for the collective to handle it and communicate by choosen comm channel?

• do you expect an online dashboard where you can self-manage your services, or happy for the collective to handle it and communicate by choosen comm channel?

• 3. bonfire stakeholder (WIP idea...)
  • our desires to be realised in the network
    • e.g. if users cant migrate then they go offline & its bad for the network
  • practically: additional clauses for the collaboration agreement - mutually beneficial
  • providing the software, responding to issues & developing the platform
  • support / moderation (of sorts) going forward
    • improving how collaboration agreement is generated
  • bonfire need capacity to do communications in general for this platform
  • co-design new features, crowd-funding

thoughts:
* generation of expectations and constratints can come from the user side?
* what is the platform responsibility?
* initial connection between groups and collective
* expectations matching and facilitating agreement
* promote mutual aid between hosters/users in the network
* promote stable & reliable service
* visual aid for what we are imagining would be useful?
* generation of collaboration agreement (as a service)?
* exit agreements
* mutual accountability & responsibilities
* https://www.nycmesh.net/ncl.pdf
* input for consentually registering bonfire instance & supporting collective

(revolutionary) perspectives:
* gettting off corporate infrastructure
* CSA
* avoiding unpaid labour
* owning the means of production lol
* theory of change & how we relate to it - ala https://docs.coopcloud.tech/intro/strategy/

towards actions:
* we are developing the idea more deeply
* we prefer 1-to-1 call to explain the what this concept is about
* a call with a user group and a hoster collective + our concept
* mix of interview & work session
* timeline:
* comms with groups (crabfit + emails): ivan (radio free fedi), mayel (NZ tech collective)
* slides / content: d1, ivan -- text to read in advance, intro, context, visual aid, discussion
* 2-3 weeks for the call: aiming for the first week of april

tools?
https://framaforms.org/abc/en/
https://apps.nextcloud.com/apps/forms (requires nextcloud)
(asking doug for more)
$corporate fancy form tools ?

questions could be simple because some tools don't support all features, e.g. conditional questions