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email validation bug: preventing contact-us submission and access to bmwfs #144

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coip opened this issue Mar 3, 2020 · 0 comments
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@coip
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coip commented Mar 3, 2020

caveat: this is unrelated to bmwcarit/barefoot, but about a real life customer with a very specific bug that should absolutely be backlogged/fixed somewhere, not lost in a ~less contextual support ticket from a CS Rep


reproduce in <30 seconds:

visit contactform.bmwusa.com, enter a@host.tl for email, and hit submit.
repeat with aa@host.tl to see a successful validation example, showing current ~arbitrary requirement of >= 2 characters

(above form link'd via https://www.bmwusa.com/contact-us.html)

image
(my actual email hostname is my github username)

The above error code is categorically false:

1.) RFC-3696: Application Techniques for Checking and Transformation of Names, Sec.3 Restrictions on email addresses

2.) perhaps more reasonably straightforward: I use that email address. Every time. Every day. 😄


This validation error seems to have been causing some trouble on at-least one back end service as well. (see attached network log)

This issue has prevented me from any authorization/access to my bmwfs acct via web/mobile.

image

couldnt even sign up for autopay without a paper form physically mailed to me and returned otherwise.

the fix:

update the regular expressions found via:
curl https://my.bmwusa.com/etc/designs/bmwusacontactus/clientlib-all.js | grep -n "var email_regex"
(note the ...{2,}... in the response, requiring a localaddr length of at-least 2)

stackoverflow seems to have some answers w.r.t. a more-correct regex, and the idea of utilizing a pkg/lib instead.


feel free to delete/tag wontfix, but the >0% chance of this bug falling through the cracks with customer service makes me feel that opening an issue on y'alls github org would increase our chances for success.

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