Test Procedure

Inbound Call

• Confirm Contact Matches

Outbound

• Test click to dial works.
• Test call which matches no contacts.
• Test call which matches 1 contact.
• Test call which matches multiple contacts.

Verify Calls Are Assigned to User

• Verify that calls are being assigned to the user.

Confirm memo save works.

• Type in a note.

Confirm call gets linked to contact AFTER call is over.

• Make a call to a number which matches no contact.
• Hangup the call after about 20s.
• Click the Create Contact Button in the popup window.
• Fill in the contact info.... and save the contact.
• Verify that the call popup updates to display the new contact.
• Add some call notes.
• Go to contact detail record and verify the call is logged for that contact.