black screenshoots

[tom-vb]

Describe the bug
Periodically some series of totally black screen captures come out. It is a behavior that I have been observing for a while, and some previous versions, I was waiting for the latest version to see if it would have been solved, but today I installed it and I see that the problem continues.

To Reproduce
Random

Screenshots
attached

Version
1.12 and previous

OS
windows 10

Log file
just enabled it on config file. not log at the moment but waiting for it.

[artem78]

just enabled it on config file. not log at the moment but waiting for it.

After enabling logging in config file you need to restart the program.

[tom-vb]

Hi, attached are the log and now screenshoot with the black screen screenshoots selected.

log.txt

[artem78]

Could you also attach your config.ini?

[artem78]

@tom-vb Nothing strange in the log. Maybe black screenshot appears when screensaver starts or your display turns off when computer idle?

[tom-vb]

Hi!. I don't have any kind of screensaver and autoscreenshot is not active when user is in iddle.

Here is the content of the config file:

[main]
OutputDir=C:\autoscreenshot
ImageFormat=PNG
JPEGQuality=80
Language=es
Monitor=-1
Counter=42552
CounterDigits=6
AutoCheckForUpdates=0
Compression=2
LastCheckForUpdates=2023-07-19 16:35:37
FileNameTemplate=%Y%M%D_%H%N%S
CaptureInterval=0,583333333333333
StopWhenInactive=1
StartCaptureOnStartUp=1
StartMinimized=1
AutoRun=1
ProgramVersion=1.12
Logging=1

[hotkeys]
StartAutoCapture=Alt+Ctrl+Right
StopAutoCapture=Alt+Ctrl+Left
SingleCapture=Unknown

thanks for your interest,
best regards.

[artem78]

I have no more ideas what may be wrong. Try to find any actions after which black screenshots appear. Maybe there is some pattern.

[tom-vb]

Hi,
I'm not sure at all, I have to observ a little more but seems that this happens more when capturing all monitors, 2 in my case. When capturing only one, some black screen appears, but while capturing all monitors appears 12-15 black consecutive screeshots.

[rodneylives]

I am also encountering this problem. It seems like it may be an issue with hardware acceleration? A program I've observed this happening with is Underlevel (https://stepford.itch.io/underlevel).

[artem78]

It seems like it may be an issue with hardware acceleration?

Maybe.