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Stripe as payment provider not showing #1311

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justusweigmann opened this issue Dec 22, 2023 · 2 comments
Open

Stripe as payment provider not showing #1311

justusweigmann opened this issue Dec 22, 2023 · 2 comments
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@justusweigmann
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Describe the bug
Hello there!

I just tried to set up the Stripe integration. Unfortunately, Stripe is not displayed on the sales page for the customer.

Screenshot 2023-12-22 at 21 31 07

To Reproduce
Steps to reproduce the behavior:

  1. Choose a card
  2. Enter billing address
  3. Assign tickets
  4. Select payment method
  5. Stripe Credit Card option not displayed

Expected behavior
Show the Stripe Credit Card option.

Desktop (please complete the following information):

  • OS: MacOS
  • Browser Safari and Firefox
  • Version latest

Smartphone (please complete the following information):

  • Device: iPhone 14 Pro Max
  • OS: iOS 17.2.1
  • Browser Safari
  • Version latest

Additional context
Stripe Setup in alf.io
Screenshot 2023-12-22 at 21 30 10

@cbellone
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please make sure to mark "Stripe: credit cards" as accepted payment method for your event

(Seats and payment info -> edit)

image

@justusweigmann
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Yes, it's enabled. The only thing that I turned off is the platform charges for that particular customer.

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