Attachment of All Tickets in a Single PDF to Reservation Email

[wesleypearson]

Is your feature request related to a problem? Please describe.
Attendees currently receiving separate tickets via email for each event entry face inconvenience and delays as they have to sift through multiple emails or pages on their phones to locate each ticket. This leads to slowdowns at event entry points, causing frustration for users and creating efficiency challenges for event staff.

Describe the solution you'd like
I propose that Alf.io includes a feature enhancement that aggregates all tickets for an event, purchased under a single reservation, into one PDF document. This single PDF should then be automatically attached to the reservation confirmation email that the attendee receives upon finalizing their purchase.

Describe alternatives you've considered

As an alternative to the single PDF attachment, we have considered adding a 'View All Tickets' button on the reservation webpage. This button would allow attendees to view and download all their tickets in one place, potentially with a single QR code that encapsulates all ticket information for easier scanning at the event entrance.

Additionally, we've contemplated updating the reservation page to display all individual ticket QR codes in a consolidated view.

While a dedicated app or a digital wallet solution could be considered, they rely on attendees using additional technologies, which might not be universally preferred or accessible. The single PDF attachment to the confirmation email stands out as the most universally applicable and user-friendly option.

Additional context
The requested feature would not only streamline the entry process at events but would also provide a more convenient and eco-friendly alternative to printing individual tickets. Additionally, this would offer an immediate improvement to the attendee experience, as it simplifies ticket management for both electronic and printed tickets.

Associated Card:
User Story: As an attendee, I want to receive all of my tickets in one organized PDF attached to my reservation confirmation email, so I can avoid the hassle of managing multiple tickets and enjoy a smoother entry experience.

Acceptance Criteria:

• The system consolidates all tickets linked to a single reservation into one PDF file.
• The consolidated PDF is automatically sent as an attachment within the reservation confirmation email.
• The file layout ensures each ticket is distinct and easily identifiable for event staff during entry scanning.
• The solution works across various devices, catering to the needs of attendees who either present tickets on mobile devices or prefer to use printed copies.
• Clear instructions are included in the email to assist attendees with using their PDF tickets efficiently.

Tasks:

• Architect and design the interface for the PDF document to ensure optimal organization and readability of tickets.
• Implement the necessary backend logic to compile individual tickets into one PDF document.
• Modify email dispatch functionality to include the single PDF attachment with reservation confirmations.
• Test the comprehensive system, including PDF generation and email distribution, in a range of scenarios.
• Update existing user manuals with information about the new PDF ticket attachment feature.
• Initiate a phased release of the feature to gather user impressions and troubleshoot potential issues.

This enhancement to Alf.io is designed to reduce the amount of time attendees spend managing tickets, thus improving the overall event-going experience and potentially leading to faster admissions at events.