A couple of improvement suggestions

[tobsowo]

We held our first MautiCamp in Lagos, Nigeria and Alfio was of great benefit I believe it will be adopted by the global community for in-person events but we ran into a few challenges as listed below:

1. Double Registration: Some participants registered when we first announced the event a few months ago and when the event was closer they forgot they had registered and then registered again.
2. Unassigned tickets: Some participants decided to reserve tickets which was not assigned leading to an incorrect number of registered participants higher than the ones that actually have a valid ticket.
3. Additional fields in CSV: When importing using CSV there is no option to add additional data that was included in the registration form
4. Manually change ticket category: There were speakers who registered as participants but needed to change their ticket category which was not possible leading to multiple tickets with a single person
5. Upload Data Change: When an exiting participant with an email address exists and has been uploaded to a new group or category, this should trigger a category change or assign an additional category, not a duplicate ticket.
6. Ability to have a single ticket belong to multiple categories: The use case is an organizer who is also a speaker
7. The email feature is disabled immediately event ends and can't send a thank you email after the event
8. There were a couple of discrepancies for the phone field and can't enforce the country code because we had participants from outside Nigeria who booked the virtual ticket
9. Permission: There is only one system admin and couldn't create another
10. Mobile Responsiveness: The action button for events not available on mobile
11. View all tickets without downloading: The only option to view tickets is by category and no option to view other data collected except name and email

[cbellone]

Hi @tobsowo ,

thank you for taking the time to write these suggestions!

Unassigned tickets: Some participants decided to reserve tickets which was not assigned leading to an incorrect number of registered participants higher than the ones that actually have a valid ticket.

If you want to force ticket assignment you can do that by enabling the following flag

Additional fields in CSV: When importing using CSV there is no option to add additional data that was included in the registration form

if you want to import additional data, I suggest you take a look at the "import attendees" functionality (Actions -> import attendees)

Manually change ticket category: There were speakers who registered as participants but needed to change their ticket category which was not possible leading to multiple tickets with a single person

this is something we should allow you to do. Can you please open a separate issue for this?

Upload Data Change: When an exiting participant with an email address exists and has been uploaded to a new group or category, this should trigger a category change or assign an additional category, not a duplicate ticket.

This is a common request, but I fear there’s nothing we can do about it. For two reasons:

1. identifying unique users by their email address is not as effective as one might think.
   Most modern providers (gmail, outlook…) support dynamic suffixes added to the “username” part of the email.
   For instance, I can register twice using email+1@example.org and email+2@example.org, effectively bypassing any check implemented by the application.

2. forcing unique emails might limit access to the event for people who don’t have (or don’t want to share) an email address.
   One example might be events for children, where participants are often registered using a parent’s email address.
   Another example is registration done by companies: often a single recipient receives all the tickets and then forwards them to the actual participants

My point is: it’s pointless to prevent this issue. But there are means to mitigate it, like configuring login for users (we support OpenID providers like Auth0). Once the user is logged in, they'll have a way to check whether they've already registered for an event.
This won't solve your issue completely, but I believe it would mitigate it.

Ability to have a single ticket belong to multiple categories: The use case is an organizer who is also a speaker

This is not possible

The email feature is disabled immediately event ends and can't send a thank you email after the event

see #1064 . We don't want to send out reminder emails for past events by mistake. But I agree that we should allow you to send a "thank you" email. Can you please open an issue for that?

There were a couple of discrepancies for the phone field and can't enforce the country code because we had participants from outside Nigeria who booked the virtual ticket

I believe you wrote in the discussions about this problem. Will reply as soon as I have some time.

Permission: There is only one system admin and couldn't create another

this is by design. You should create organization owners instead.

Mobile Responsiveness: The action button for events not available on mobile

can you please open an issue for this? We'll address it in the upcoming admin v2

View all tickets without downloading: The only option to view tickets is by category and no option to view other data collected except name and email

this makes definitely sense. Thank you. Please open a separate issue and we'll implement it in the admin v2

[tobsowo]

Thank you for the detailed explanation.

The data import was not clear to me before but now understand, anyways I could not add the additional fields data to the imported data but when I tried to edit the data manually I an unable to add the additional data just the name and email I am only allowed to edit, is there something I could have done?

Additional improvements I noticed:

• Formatting Email: The ability to format email to include bold, italic, hyperlinks, etc. Also, add the option for the first_name token variable instead of the full name.
• A chart to view ticket sales for all categories.
• Also, when data is downloaded, the countries column is not populated and only the column for country code is, is there something I am missing out on this?