Microsoft System Center Service Manager
- Some helpful PowerShell scripts for SCSM
- SMLets are required: https://github.com/SMLets/SMLets
- Some scripts were published before in the Microsoft Technet Gallery (retired)
- Should work with SCSM 2012/2012R2/2016/2019
Scripts in this repository:
- Update-MArelatedToIR.ps1
- Update a Manual Activity related to an Incdident
- Create-Incident.ps1
- Create new Incident with Affected User
- Create-ManualActivity.ps1
- Create new ManualActivity with AssignedTo User
- Resolve-Incident.ps1
- Resolve Incident with details and ResolvedByUser
- Add-IRanalystComment.ps1
- Adds an Analyset Comment to an Incident
- Set-SCSMsupportGroup.ps1
- Set Support Group based on Incident Classification and Incident Description content
- Get-IncidentComments.ps1
- Get analyst comment, user comment and action log entries from Incident Record
- Get-IncidentDetails.ps1
- Get Incident Record details in individual variables
- Send-InactiveIncidentNotification-V0.2.ps1
- Sent email notification if Incident is inactive for x days
- Send-UnassignedIncidentsMail-V0.4.ps1
- Sent email notification if Incident is unassigned for x hours
- Set-PrimaryAndAssignedUser.ps1
- Set user -> Incident Assigned User + Primary Owner
- Set-ScheduledStartEndFromCRtoMA.ps1
- Set Scheduled StartDate of CR in all related MAs
- Get-IRwithAttachments.ps1
- Get incidents with file attachments
- Generate_Holiday-CSV_for_SLA-Calender.zip
- From Anders Asp and Andreas Baumgarten
- Everything you need to create a csv file with the holidays for your SCSM SLA Calendar
- https://techcommunity.microsoft.com/t5/system-center-blog/scsm-2012-import-holidays-in-sla-calendar/ba-p/344629
- Set-DescriptionWithUserInput.ps1
- Write SR User Input in SR Description field
- Set-DescriptionActivitiesOfparentSR.ps1
- Write SR Description in all related Activities' Description fields
- Sync-SCSMconnector.ps1
- Start a SCSM Connector via script
- Get-DCusedByADconnector.ps1
- From Anton Gritsenko (got the permission from Anton to put the script in this repository)
- Get the name of the DC that is used by SCSM AD Connectors
- Get-SCSMrolesOfUser.ps1
- From Anton Gritsenko (got the permission from Anton to put the script in this repository)
- Get the user's SCSM role memberships
- Close-ResolvedIncidentsBySpecificCriteria.ps1
- Close resolved Incidents of different criterias (resolved or created by different users)
External links for cool SCSM stuff:
- Getting SCSM Object History using PowerShell and SDK
- Affected User SMTP Address
- From Patrik Sundqvist
- http://blogs.litware.se/?p=796
- How to get CIs updated by specified connector with supported way
- Free SCSM Tools from Operaio GmbH
- https://operaio.ch/en/operaio-itsm-software/scsm-free-extensions/
- Entity Explorer - https://bit.ly/3cymaWJ
- Clone User Role - https://bit.ly/3fqCj2q
- MPB Maker - https://bit.ly/31uBhKn
- Email Template Tester - https://bit.ly/3da38Vu
- Advanced Console Search - https://bit.ly/31uHLZL
- Free Community Apps for Microsoft Service Manager from Cireson
- https://cireson.com/products/free-community-apps/
- Self-Service Portal – Community
- Auto Close – Community
- Advanced Send Email – Community
- Notify Analyst – Community
- Service Desk Ticker – Community
- Time Tracker – Community
- Free Products from Xapity
- https://www.xapity.com/
- Xapity Attachments (free) - https://www.xapity.com/xapity-attachments
- Xapity Current Activity (free) - https://www.xapity.com/xapity-current-activity
- Xapity User History (free) - https://www.xapity.com/xapity-user-history
- SMLets-based SCSM Exchange Connector
- From AdhicAdam, PeterMiklian, JanSchulz
- https://github.com/AdhocAdam/smletsexchangeconnector
- SCSM: Datawarehouse Jobs Failing - Technet WIKI
- https://social.technet.microsoft.com/wiki/contents/articles/37780.scsm-datawarehouse-jobs-failing.aspx?Sort=MostRecent&PageIndex=1
- Remove Lock
- Reset Batch Jobs
- PowerShell to Rerun Jobs
- SCSM Troubleshooting: MonitoringHost.exe no longer runs and Connectors not working
Books:
- Microsoft System Center 2016 Service Manager Cookbook - Second Edition
- Microsoft System Center 2016 Orchestrator Cookbook - Second Edition
- Microsoft System Center Reporting Cookbook