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Not Loading #1077

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Bonta411 opened this issue May 22, 2021 · 1 comment

Bonta411 commented May 22, 2021

Downloaded Windower4 and went to boot up but when I do it states

"The encryption key cannot be found. If it is being stored on an external device (such as a USB memory card) please connect the device.

Not sure what im doing wrong at this point, any help would be great thanks in advance

RubenatorX commented May 22, 2021 •

edited

have you logged in to the game all the way to character login vanilla (without windower) at least once since installing?
https://support.eu.square-enix.com/faqarticle.php?kid=12790&id=455&la=2&ret=faq&pv=20&page=2&c=0&sc=0&so=0#:~:text=If%20the%20PlayOnline%20Viewer%20cannot,to%20a%20new%20encryption%20key.
If you have more questions, recommend you come chat with us in #ffxi-support in the windower discord https://discord.gg/aUrHCvk

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