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[Bug]: Buy airtime fails when using KCB #970

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larrymiami opened this issue Feb 23, 2023 · 0 comments
Open

[Bug]: Buy airtime fails when using KCB #970

larrymiami opened this issue Feb 23, 2023 · 0 comments
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bug Something isn't working

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@larrymiami
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larrymiami commented Feb 23, 2023

Description

Buying airtime from KCB fails with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"

Steps to reproduce

  1. Open Stax app.
  2. On the home screen click on the buy airtime icon.
  3. Choose Pay with (Your KCB account), enter the recipient network and amount.
  4. Click continue and enter your pin.
  5. Pay attention to the transaction details page.

Expected result

A confirmation message is received and transaction details are displayed successfully on the screen.

Actual result

The transaction page is written failed with the error "We received no response from KCB Bank. We don't think this transaction worked. Please try again"

Link to screenshots/screen recordings

https://drive.google.com/file/d/1A3A28KTAnYzMAMv-XRW7iI99kR2lY5Lk/view?usp=sharing

Suggested solution

No response

Device name

Xiaomi-Readmi 10C

Android OS

12

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

cd34e3c1f210911a

@larrymiami larrymiami added the bug Something isn't working label Feb 23, 2023
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