Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[Bug]: Check balance fails when checking bank account balance using KCB #969

Open
larrymiami opened this issue Feb 23, 2023 · 0 comments · Fixed by #981
Open

[Bug]: Check balance fails when checking bank account balance using KCB #969

larrymiami opened this issue Feb 23, 2023 · 0 comments · Fixed by #981
Labels
bug Something isn't working

Comments

@larrymiami
Copy link

larrymiami commented Feb 23, 2023

Description

Check balance fails with the error "We received no response from KCB Bank. We don't think this transaction worked.Please try again"

Steps to reproduce

  1. Open the Stax app.
  2. On the home screen click on the reload button next to your kcb account.
  3. Enter your pin.
  4. Pay attention to the transaction screen.

Expected result

A confirmation message is received and transaction details are displayed successfully on the screen.

Actual result

The transaction page is written failed with the error "We received no response from KCB Bank. We don't think this transaction worked.Please try again"

Link to screenshots/screen recordings

https://drive.google.com/file/d/1qMhAfrOy_tK8g_H8zJxUYAVw_HSbaomk/view?usp=sharing

Suggested solution

No response

Device name

Xiaomi-Readmi 10C

Android OS

12

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

cd34e3c1f210911a

@larrymiami larrymiami added the bug Something isn't working label Feb 23, 2023
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working
Projects
None yet
Development

Successfully merging a pull request may close this issue.

1 participant