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[Bug]: Check balance fails when using Mpesa #966

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larrymiami opened this issue Feb 23, 2023 · 0 comments
Open

[Bug]: Check balance fails when using Mpesa #966

larrymiami opened this issue Feb 23, 2023 · 0 comments
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bug Something isn't working

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@larrymiami
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Description

Checking Mpesa balance fails with the error "We received no response from MPESA. We don't think this transaction worked.Please try again"

Steps to reproduce

  1. Open the Stax app.
  2. Click on the reload icon next to your Mpesa account.
  3. Enter the pin.
  4. Pay attention to the transaction details page.

Expected result

A confirmation message is received and transaction details are displayed successfully on the screen.

Actual result

The transaction fails with the error "We received no response from MPESA. We don't think this transaction worked.Please try again"

Link to screenshots/screen recordings

https://drive.google.com/file/d/1wTg5hqFDkBNO5t1iQCAm1-iDHZYgHR7A/view?usp=sharing

Suggested solution

No response

Device name

Xiaomi-Readmi 10C

Android OS

12

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

cd34e3c1f210911a

@larrymiami larrymiami added the bug Something isn't working label Feb 23, 2023
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