Mail Configuration

[sparthe123]

Hi Team,

I added email configuration in configuration.py, but subscription verification emails are not working.. and also there is no log in mail server from the application. Is there any other place I need to configure mail setup

Where can I check the application logs ?

[herrtxbias]

You only need to configure the parameters in the configuration.py. Did you restart the services after you have changed the parameters? Could you share your configuration here, so I can have a look and see if there are any issues?

[BornTKill]

Dear,

Same issue on my side.
However, python manage.py sendtestemail —admins is working.

[sparthe123]

I did try restart after changing values in configuration.py, but no luck..

Attaching mail configuration code below, please let me know if you need more details.

Email settings

EMAIL = {
'SERVER': 'smtp.myserver.co',
'PORT': 'xxxx',
'USERNAME': 'xxxxx',
'PASSWORD': 'xxxxx',
'USE_SSL': False,
'USE_TLS': False,
'TIMEOUT': 10, # seconds
'FROM_EMAIL': 'status@domian.com',
}

[herrtxbias]

Please check for failed background tasks in the Django Admin Panel. You should see an entry in the "default" queue with the callable "utilities.utils.send_mail". There you may find more information.

[sparthe123]

I couldnt find that option from Django Admin panel, When I click Background task option it shows only RQ Queues statistics.

attaching screenshot
https://share.anysnap.app/fJHyk22w6GQT

[herrtxbias]

Thats correct, if you click on the number in the column "failed" for the row "default" you would see if there is any failed job. Since there is no failed job, you may have to try sending a mail. If there is still no failed job, you may have to check the logs of your smtp server for connection attempts.

[BornTKill]

Dear @herrtxbias ,

I do not find any utilities.utils.send_mail job in the default queue.

/opt/status-page/statuspage/manage.py rqworker high default low -v 3 does not help.

[sparthe123]

Hi @herrtxbias , yeah I checked the smtp logs, there is no request from the application.

[BornTKill]

In subscribers/models.py I modified line 76/77:

        #if not self.email_verified_at:
            #return None

And email is received.

because in subscribers/views.py we have line 29

if action == 'resend_verification_mail' and not subscriber.email_verified_at:

[BornTKill]

And I now have a finished job utilities.utils.send_mail

[herrtxbias]

I've opened an issue for this bug:

• [Bug]: Subscriber Verification Mail not sent #468