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testing_data.csv
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testing_data.csv
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tweet_id,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
569682010270101504,American,,zsalim03,,0,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,,2015-02-22 18:15:50 -0800,Texas,Central Time (US & Canada)
569608307184242688,American,,sa_craig,,0,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",,2015-02-22 13:22:57 -0800,"College Station, TX",Central Time (US & Canada)
567879304593408001,Southwest,,DanaChristos,,1,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,,2015-02-17 18:52:31 -0800,CT,Eastern Time (US & Canada)
569757651539660801,US Airways,,rossj987,,0,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,,2015-02-22 23:16:24 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569900705852608513,American,,tranpham18,,0,@AmericanAir still no response from AA. great job guys!,,2015-02-23 08:44:51 -0800,New York City,Eastern Time (US & Canada)
569235062862036992,United,,setfive,,0,"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?",,2015-02-21 12:39:49 -0800,"Central Sq. Cambridge, MA",Eastern Time (US & Canada)
569824422279950336,US Airways,,earthXplorer,,1,@USAirways hello??? Anyone there?,,2015-02-23 03:41:43 -0800,"Miami, Fl. USA",Eastern Time (US & Canada)
567880416201293824,US Airways,,AliNHamdani,,0,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,,2015-02-17 18:56:56 -0800,Islamabad,Islamabad
570021943899877377,US Airways,,BradleyPollock,,0,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",,2015-02-23 16:46:36 -0800,,
569690664029462529,American,,kaps12,,0,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,,2015-02-22 18:50:13 -0800,,
570271205300703232,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,2015-02-24 09:17:05 -0800,,Quito
569996446348517376,US Airways,,jasemccarty,,0,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.,,2015-02-23 15:05:17 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568105481018822656,Southwest,,OJ27Canelo,,0,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb,,2015-02-18 09:51:16 -0800,,
570275010759102466,American,,paintbranch1398,,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,,2015-02-24 09:32:12 -0800,,
568085308727808000,Southwest,,jaimegenova,,0,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,,2015-02-18 08:31:06 -0800,Tennessee,Central Time (US & Canada)
569981015378112512,US Airways,,jasemccarty,,0,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",,2015-02-23 14:03:58 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570271064141352960,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,2015-02-24 09:16:31 -0800,,Central Time (US & Canada)
567852264099999744,Delta,,JetBlueNews,,0,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe,,2015-02-17 17:05:04 -0800,USA,Sydney
567848374113693697,United,,dwjones712,,0,@united $55 cab ride to dfw from love got me my bag. Reimburse?,,2015-02-17 16:49:37 -0800,,Quito
569678787383857152,Delta,,cbogie,,0,@JetBlue ill call in the morning. too upset right now.,"[40.64797296, -73.77939249]",2015-02-22 18:03:01 -0800,indoors,Pacific Time (US & Canada)
569522923029041153,Southwest,,gotomaio,,0,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,,2015-02-22 07:43:40 -0800,,Quito
569552374882299904,United,,Laura_GomezRod,,0,@united what's the status of flight 1008 Bogotá-Houston?,,2015-02-22 09:40:42 -0800,"Phoneix, AZ",Eastern Time (US & Canada)
569917183385432064,American,,J0eSmith,,0,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,,2015-02-23 09:50:19 -0800,,
569677660890116096,American,,andreach1,,0,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines","[32.89772724, -97.03561645]",2015-02-22 17:58:33 -0800,ATX ,Central Time (US & Canada)
569567629083430912,US Airways,,Asiators,,0,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,,2015-02-22 10:41:19 -0800,"Dallas, TX",Central Time (US & Canada)
568761693997674496,Delta,,Ch1en1,,0,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,,2015-02-20 05:18:49 -0800,,Greenland
570114451120074752,American,,Steponme,,0,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","[32.91792297, -97.00367737]",2015-02-23 22:54:12 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
569870442388983808,US Airways,,ashwatson3,,0,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,,2015-02-23 06:44:35 -0800,,
569968023592943616,Delta,,DavidAlfieWard,,0,"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:12:20 -0800,London UK & USA,
568262481698803712,United,,santiagopinzong,,0,"@united we finally just arrive to Bogota, good but long flight!!",,2015-02-18 20:15:08 -0800,Colombia,Central Time (US & Canada)
570246839225745408,American,,LSNorwich,,0,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,,2015-02-24 07:40:15 -0800,,London
568172843520950272,Delta,,navyseal6,,0,"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf","[0.0, 0.0]",2015-02-18 14:18:56 -0800,New York,Eastern Time (US & Canada)
568438142673555457,US Airways,,KMac0125,,0,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,,2015-02-19 07:53:08 -0800,Boston,
569603875671396352,United,,UK_Petrolhead,,1,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",,2015-02-22 13:05:21 -0800,,
569483987564961792,US Airways,,sydsimone,,0,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",,2015-02-22 05:08:57 -0800,,
570004421352001536,US Airways,,monky797,,0,@USAirways I will never fly us airways again.,,2015-02-23 15:36:58 -0800,,
568984098909237248,United,,2533107724Paul,,1,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",,2015-02-20 20:02:35 -0800,Gig Harbor,
567756556536909825,Southwest,,The_Chellers,,0,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,,2015-02-17 10:44:46 -0800,"Washington, DC",Eastern Time (US & Canada)
569852657327738880,American,,StephanSDalal,,0,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",,2015-02-23 05:33:55 -0800,,
569938487920566272,US Airways,,johnhughesrocks,,0,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,,2015-02-23 11:14:59 -0800,,
568632394929958912,Virgin America,,SoleXclusive415,,0,@VirginAmerica momma I made it! 😁😁😁,,2015-02-19 20:45:02 -0800,Bay Area,
568175537258156033,Delta,,BernieCheersing,,0,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,,2015-02-18 14:29:38 -0800,Washington DC,Central Time (US & Canada)
570298679250305024,American,,chrissieward71,,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,,2015-02-24 11:06:15 -0800,oklahoma,
570290421336813568,US Airways,,KenzieC_,,0,@USAirways thank you!!,,2015-02-24 10:33:26 -0800,"Boynton Beach, FL",Eastern Time (US & Canada)
569721039158173697,American,,LaurieAnnFoster,,0,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia",,2015-02-22 20:50:55 -0800,,Atlantic Time (Canada)
568955077165260800,Delta,,innovatefitnow,,0,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,,2015-02-20 18:07:15 -0800,,
568391878871285760,Delta,,lbyav,,0,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,,2015-02-19 04:49:18 -0800,"29 Sawyer Rd., Waltham, MA",Eastern Time (US & Canada)
569192549170032640,United,,CBench79,,0,@united what's the hold up with flight 6475 from SLC to DEN??,,2015-02-21 09:50:53 -0800,"Salt Lake City, UT",Central Time (US & Canada)
569592981742878721,American,,EricRoberts,,0,http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir,,2015-02-22 12:22:04 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568385303267782656,United,,jchatelain,,0,"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",,2015-02-19 04:23:11 -0800,Paris,Paris
567768417038761987,US Airways,,JenniesMagic,,0,@USAirways done,,2015-02-17 11:31:53 -0800,,Eastern Time (US & Canada)
569634918973751297,American,,sarahzou,,0,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",,2015-02-22 15:08:42 -0800,,Central Time (US & Canada)
569691772000931840,American,,sierrasalles,,0,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,"[39.85437802, -104.67127565]",2015-02-22 18:54:37 -0800,✨,Arizona
569256107186782209,Southwest,,scoobydoo9749,,0,@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes,"[39.1798687, -76.6707032]",2015-02-21 14:03:26 -0800,"Tallahassee, FL",America/Chicago
569075205106229248,Southwest,,MikeGarrettSTL,,0,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,,2015-02-21 02:04:36 -0800,"St Louis, MO",Central Time (US & Canada)
569989340052344832,Southwest,,DrewDepo,,0,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",,2015-02-23 14:37:03 -0800,KCMO,
570265626146512896,American,,kdtate,,0,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",,2015-02-24 08:54:54 -0800,,
569615109363929088,Virgin America,,FiDiFamilies,,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,,2015-02-22 13:49:59 -0800,New York City ,Eastern Time (US & Canada)
569278347441799169,United,,gerryrard,,0,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,,2015-02-21 15:31:49 -0800,New York City,Eastern Time (US & Canada)
569296356143050754,United,,ScottyNeuman,,1,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,"[39.85760174, -104.66669625]",2015-02-21 16:43:22 -0800,"Montana, God's country
",Pacific Time (US & Canada)
569659668412407808,American,,agoldenbrown,,0,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,,2015-02-22 16:47:03 -0800,NYCATL,Eastern Time (US & Canada)
568923827788505088,Southwest,,bodoughty,,0,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,,2015-02-20 16:03:05 -0800,,
569950785859145728,US Airways,,DanielleWaugh,,0,"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.","[39.87010428, -75.2507858]",2015-02-23 12:03:51 -0800,"Portland, Maine",Eastern Time (US & Canada)
570253859412529152,American,,DarknesProdigy,,0,@AmericanAir oh it's nothing my issue was already resolved and I am in the air,,2015-02-24 08:08:09 -0800,"Pirate Isle, Arcadia",Eastern Time (US & Canada)
569964332026634241,Southwest,,Jimmis2001,,0,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,,2015-02-23 12:57:40 -0800,,Eastern Time (US & Canada)
570302358242115584,American,,JohnMHaaland,,0,@AmericanAir thanks,,2015-02-24 11:20:52 -0800,New York Tri-State,Eastern Time (US & Canada)
569006801192161280,Delta,,jmoalmawali,,0,@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation,,2015-02-20 21:32:47 -0800,Boston,
570112074249928704,American,,UncleDomDom,,0,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,,2015-02-23 22:44:45 -0800,,Eastern Time (US & Canada)
568543965026390016,Southwest,,shayhooke,,1,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv,,2015-02-19 14:53:38 -0800,,Pacific Time (US & Canada)
569618371148443649,American,,SarahisJewish,,0,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","[38.85482856, -77.04128223]",2015-02-22 14:02:57 -0800,"Los Angeles, CA",Quito
570298918971576320,United,,CheerTymeDad,,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service,,2015-02-24 11:07:12 -0800,,
570151698489954304,United,,DJPartyMarty,,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,"[45.58711296, -122.58038932]",2015-02-24 01:22:12 -0800,,Pacific Time (US & Canada)
569586098772578304,Southwest,,TacoDangerous,,0,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF,,2015-02-22 11:54:43 -0800,"Two Guns, Arizona",Central Time (US & Canada)
569856874604048385,US Airways,,jcsolomons,,0,@USAirways Thank you. The website crashing for me.,,2015-02-23 05:50:40 -0800,"Boston, MA",Quito
569457148129779714,United,,meigheyburn,,0,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M,,2015-02-22 03:22:18 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569199676282564609,Delta,,CamiCorreaBal,,0,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",,2015-02-21 10:19:12 -0800,,Bogota
569855205187190784,American,,stevenmartz,,0,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,,2015-02-23 05:44:02 -0800,,
569577771292237824,US Airways,,maddie_helms,,0,@USAirways never flying you guys again. your customer service is awful,,2015-02-22 11:21:37 -0800,michigan,
570301395141836801,American,,JoBarredaV,,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,,2015-02-24 11:17:02 -0800,Mexico City,Central Time (US & Canada)
568145983931969536,Delta,,ToriThatMexican,,0,@JetBlue I thought the same thing after I sent it,"[46.14149629, -122.90609053]",2015-02-18 12:32:12 -0800,pnw,Arizona
568168034394873857,Southwest,,JDG1206,,0,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,,2015-02-18 13:59:50 -0800,"Fort Worth, TX",Central Time (US & Canada)
569176969872605184,Southwest,,michaelroselle,,0,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",,2015-02-21 08:48:59 -0800,"Oklahoma City, OK",Eastern Time (US & Canada)
569991606385967107,United,,jasonpblakey,,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,"[40.6992418, -74.17884798]",2015-02-23 14:46:03 -0800,,London
568155289146363904,United,,MGsoundguy,,0,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards,,2015-02-18 13:09:11 -0800,"Houston TX
",
569747533641199617,US Airways,,FallNightLights,,1,@USAirways is the worst airline to ever travel with.,,2015-02-22 22:36:12 -0800,Detroit - Hampton U.,Quito
568141111601926145,Southwest,,girlnamednour,,0,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme,,2015-02-18 12:12:51 -0800,"Hockeytown, USA",Eastern Time (US & Canada)
568958322306650113,US Airways,,KClinton39,,0,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",,2015-02-20 18:20:09 -0800,"Columbus, OH",Central Time (US & Canada)
568889116399525888,Southwest,,sammi_jon3s,,2,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh,,2015-02-20 13:45:09 -0800,,
569558377178603520,US Airways,,smw04,,0,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,,2015-02-22 10:04:33 -0800,,Atlantic Time (Canada)
568866106317746176,Southwest,,SAMoore10,,0,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks,,2015-02-20 12:13:43 -0800,"Austin, TX",Central Time (US & Canada)
569679296572170240,American,,DedeFilsAime,,0,@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight,,2015-02-22 18:05:03 -0800,,Central Time (US & Canada)
569909711962640384,American,,StarkJedi,,0,@AmericanAir dmed the name,,2015-02-23 09:20:38 -0800,,
568817894030741504,United,,redirsrm,,0,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,,2015-02-20 09:02:08 -0800,,Eastern Time (US & Canada)
570308309682675712,American,,SweeLoTmac,,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,,2015-02-24 11:44:31 -0800,,Quito
567870895383015424,Southwest,,BmoreSmurf,,0,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!",,2015-02-17 18:19:06 -0800,Most likely Costco,Eastern Time (US & Canada)
569940579221504001,Delta,,SupaDR3,,0,Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”,,2015-02-23 11:23:17 -0800,Land of the ✌️free✌️,Eastern Time (US & Canada)
568496176116457472,Southwest,,funnyfellah,,0,@SouthwestAir can't DM you without you following me...,,2015-02-19 11:43:45 -0800,,
569939265154617344,Delta,,RascoePattie,,0,@JetBlue which type plane is flt 1065 from bos to rsw?,,2015-02-23 11:18:04 -0800,,
568988757954678784,United,,Csqd,,0,@united it most certainly was not.,"[40.71857786, -73.99426076]",2015-02-20 20:21:05 -0800,"Vail, CO",Mountain Time (US & Canada)
569344598482546690,United,,ralonG2013,,0,@United also ran out of water and refused service #costumerservice #legit #jk,,2015-02-21 19:55:04 -0800,just living the dream ,
569225958495952897,US Airways,,courtnush,,0,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",,2015-02-21 12:03:38 -0800,"Downtown Phoenix (#dtphx), AZ",
569170590831132672,Southwest,,troyhorton,,0,@SouthwestAir DM sent. Thank you.,,2015-02-21 08:23:38 -0800,"Dallas, TX",Central Time (US & Canada)
569564566272811008,US Airways,,CDarnall1,,0,@USAirways your mobile app is horrible! Needs a major overhaul,,2015-02-22 10:29:09 -0800,"Lexington, KY",Eastern Time (US & Canada)
567752009806131200,Southwest,,jonw4570,,0,@SouthwestAir no had to rebook my flight myself and am about to board in bham.,,2015-02-17 10:26:42 -0800,"Huntsville, AL",Central Time (US & Canada)
567732372997963777,US Airways,,JasonPlizga,,0,@USAirways flight #3900 fro ORF to PHL.,,2015-02-17 09:08:40 -0800,,
569148114193530881,Southwest,,SuccessHorizons,,0,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",,2015-02-21 06:54:19 -0800,"Barrington, Rhode Island",Eastern Time (US & Canada)
568430874049581058,Delta,,Old_bauer,,0,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,,2015-02-19 07:24:15 -0800,,Eastern Time (US & Canada)
569686401735745536,American,,TranceInJail,,0,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,,2015-02-22 18:33:17 -0800,NYC/TX,Central Time (US & Canada)
569688245019111425,American,,c_cgottlieb,,0,@AmericanAir pathetic service,,2015-02-22 18:40:36 -0800,"Washington, DC",Atlantic Time (Canada)
567886093749604353,United,,JSHanselman,,0,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",,2015-02-17 19:19:30 -0800,"Boise, ID",Mountain Time (US & Canada)
570063648468688899,American,,nrosenb1,,0,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,,2015-02-23 19:32:19 -0800,,
568216286561374208,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,2015-02-18 17:11:34 -0800,"New York, sort of!",
568578057293807616,Southwest,,itsjessme_,,1,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons,,2015-02-19 17:09:07 -0800,,Alaska
567745845781864449,Southwest,,GameDaySweetie,,0,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",,2015-02-17 10:02:12 -0800,"Nashville, TN",
569691100090273792,American,,cbratch67,,0,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,,2015-02-22 18:51:57 -0800,,
569520712379052032,United,,worldknits,,0,@united DM'ed you,,2015-02-22 07:34:53 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
570084582780899328,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,2015-02-23 20:55:30 -0800,,Pacific Time (US & Canada)
568892505829347329,United,,jeeden_1,,0,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,,2015-02-20 13:58:37 -0800,"Purcellville, VA",
570298411582394368,United,,JordanTapiia,,0,@united follow me please this airline is beautifull ♥,,2015-02-24 11:05:11 -0800,"Brooklin, New York",Central Time (US & Canada)
567804718886711296,Southwest,,nujoud,,0,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",,2015-02-17 13:56:08 -0800,,
570271644473622528,United,,fuchsialipstick,,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",,2015-02-24 09:18:49 -0800,,Quito
568922057552977920,United,,KatieJelen,,1,@united I need you...to be a better airline. ^LOL,,2015-02-20 15:56:03 -0800,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
569692982955237377,American,,andresfreyesp,,0,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",,2015-02-22 18:59:26 -0800,,Canberra
568499629043687426,Delta,,bmose14,,0,"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp",,2015-02-19 11:57:28 -0800,"Boston, MA",Eastern Time (US & Canada)
570082819025838080,American,,Gww1863,,0,@AmericanAir on our way now,"[39.8893997, -75.219676]",2015-02-23 20:48:30 -0800,,
568911350656675841,Virgin America,,drsaadiaim,,0,@VirginAmerica your inflight team makes the experience #amazing!,,2015-02-20 15:13:30 -0800,Boca Raton FL 33434,
570057871058079745,American,,weezerandburnie,,0,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,,2015-02-23 19:09:22 -0800,Belle MO,
567737449938685952,Southwest,,jjenreich,,0,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,,2015-02-17 09:28:50 -0800,Fort Lauderdale,Central Time (US & Canada)
568180525644398593,United,,santiagopinzong,,0,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",,2015-02-18 14:49:28 -0800,Colombia,Central Time (US & Canada)
569640446999203842,Southwest,,marvokino,,0,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!,,2015-02-22 15:30:40 -0800,,Central Time (US & Canada)
569967897600139264,American,,Potatopainter,,0,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",,2015-02-23 13:11:50 -0800,Earth,
569194348375613441,United,,drwebber,,0,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,,2015-02-21 09:58:02 -0800,"Chicago, IL",
568560786756366336,Delta,,dcooode,,0,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.,,2015-02-19 16:00:29 -0800,,
569747170741465088,American,,LisaMitchL,,0,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays,,2015-02-22 22:34:45 -0800,Indianapolis,Eastern Time (US & Canada)
569333934670139392,US Airways,,asset25,,0,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,,2015-02-21 19:12:42 -0800,,
567728533771132928,US Airways,,TheTaxDiva,,0,@USAirways your customer service is horrible,,2015-02-17 08:53:24 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
569968282532315136,United,,scott_fitzy,,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",,2015-02-23 13:13:22 -0800,,Eastern Time (US & Canada)
569947414263701505,American,,rduffy487,,0,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,,2015-02-23 11:50:27 -0800,,
568416519073468416,Southwest,,susie_easton,,0,"@SouthwestAir aww thanks!! Other than that, love it!","[28.43585235, -81.30356273]",2015-02-19 06:27:13 -0800,"Orlando, Florida",Eastern Time (US & Canada)
570257107737571329,US Airways,,mikebrandes,,0,@USAirways I made it- thx.,,2015-02-24 08:21:04 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
568890062286385153,Virgin America,,LizaUtter,,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,,2015-02-20 13:48:54 -0800,"Malibu, CA",Pacific Time (US & Canada)
569181132685574144,United,,hadAbadWeek,,1,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",,2015-02-21 09:05:31 -0800,,
570199481943261184,US Airways,,bcruz1028,,0,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,,2015-02-24 04:32:04 -0800,,
569934460617039872,American,,steveyuhas,,0,"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!",,2015-02-23 10:58:58 -0800,✡ Los Angeles ✡,Pacific Time (US & Canada)
568418531777355776,Southwest,,iammmadeux,,0,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,,2015-02-19 06:35:13 -0800,CT,Eastern Time (US & Canada)
569229796401684480,United,,school_tales,,0,@united nope. no case id either time.,,2015-02-21 12:18:53 -0800,midwest and sometimes Spain,
568641342869544960,Delta,,anewyorkminich,,0,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,,2015-02-19 21:20:35 -0800,manhattan. ,
568080133195755520,United,,greghei1,,1,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",,2015-02-18 08:10:32 -0800,"Fremont, California",Pacific Time (US & Canada)
570255256589766656,Southwest,,kdtwill,,2,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",,2015-02-24 08:13:42 -0800,"Austin, Texas",
568501539167473664,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi,,2015-02-19 12:05:03 -0800,USA,Sydney
568185516971204608,United,,od2be2003,,0,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir",,2015-02-18 15:09:18 -0800,"Dallas, TX",Eastern Time (US & Canada)
568088472772157440,Virgin America,,AlMehairiAUH,,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,,2015-02-18 08:43:41 -0800,Abu Dhabi,Abu Dhabi
568643357108531200,Delta,,Brian_Genest,,0,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,,2015-02-19 21:28:35 -0800,Maine,Eastern Time (US & Canada)
568759914514014208,Southwest,,butimvikki,,0,@SouthwestAir your employees at BWI have been amazing!,,2015-02-20 05:11:45 -0800,D{M}V,Quito
568892942770786304,Southwest,,royvergara,,0,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons,,2015-02-20 14:00:21 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569314535103983617,Southwest,,scoobydoo9749,,0,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,,2015-02-21 17:55:37 -0800,"Tallahassee, FL",America/Chicago
568448242804871168,Southwest,,KTmBoyle,,0,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,,2015-02-19 08:33:16 -0800,Gone West,Eastern Time (US & Canada)
569508707178057728,Southwest,,JustaThoughtR2,,0,@SouthwestAir Make the world a better place: Visit an elderly relative.,,2015-02-22 06:47:11 -0800,,
570102708734197760,Delta,,djcheros,,0,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,,2015-02-23 22:07:32 -0800,"Portland, Maine",Eastern Time (US & Canada)
569667517146222592,American,,MarkZeihenJr,,0,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,,2015-02-22 17:18:14 -0800,"Milwaukee, WI",Central Time (US & Canada)
569188782492266496,US Airways,,AnnaFreifeld,,0,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,,2015-02-21 09:35:55 -0800,,
567725387904720896,US Airways,,Forsyth_Factor,,0,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",,2015-02-17 08:40:54 -0800,Anderson,Indiana (East)
568205181990637568,Delta,,josiewarrior,,0,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6,,2015-02-18 16:27:26 -0800,,
569288530419175424,Southwest,,mollywynne,,0,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,,2015-02-21 16:12:17 -0800,Aspiring Disney princess✨,Eastern Time (US & Canada)
570275632518733825,American,,RobertDwyer,,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,,2015-02-24 09:34:40 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570012257549070337,Virgin America,,arieldaie,,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,,2015-02-23 16:08:07 -0800,Los Angeles,
570220154363232256,American,,mirandaash,,0,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,,2015-02-24 05:54:13 -0800,"Surrey, UK",London
569548841361412096,Southwest,,richkadams,,0,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?,,2015-02-22 09:26:40 -0800,"Albuquerque, New Mexico, USA",
568276805972570112,United,,TiffanyHaverly,,0,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,,2015-02-18 21:12:03 -0800,Washington D.C.,Eastern Time (US & Canada)
567755891714174976,US Airways,,themadhacker13,,0,@USAirways customer service at its finest,,2015-02-17 10:42:07 -0800,East Coast,Eastern Time (US & Canada)
570224421194964992,American,,chadstallion,,0,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9","[33.8143379, -116.53572408]",2015-02-24 06:11:10 -0800,,Central Time (US & Canada)
568454157478326272,US Airways,,ScottPaterno,,0,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,,2015-02-19 08:56:47 -0800,Central Pennsylvania,Atlantic Time (Canada)
569866337427664897,United,,artistanxiety,,0,@united Lisa J is amazing the guy not so much.,,2015-02-23 06:28:17 -0800,Punk is the preacher.,Arizona
569772113378217984,American,,christinachime,,0,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,,2015-02-23 00:13:52 -0800,,
567802255215460353,US Airways,,Ltos5363,,0,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",,2015-02-17 13:46:21 -0800,"South Shore, MA",Eastern Time (US & Canada)
568561938457690112,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,,2015-02-19 16:05:04 -0800,USA,Sydney
567905855653421056,US Airways,,michaelrkenney,,0,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding.",,2015-02-17 20:38:01 -0800,"Long Island, NY",Eastern Time (US & Canada)
569353230007664640,US Airways,,jessouc,,0,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,,2015-02-21 20:29:22 -0800,,Mountain Time (US & Canada)
568762393083449345,US Airways,,BolerChris,,0,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,,2015-02-20 05:21:36 -0800,"Knoxville, TN",
568797401772892161,United,,sbellfi4,,0,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,,2015-02-20 07:40:42 -0800,"Ottawa, ON",Eastern Time (US & Canada)
568986700984283136,United,,JesseLitsch,,0,@united awesome thank you very much for the help,,2015-02-20 20:12:55 -0800,,
568582726875516929,Southwest,,CassandraWE,,0,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,,2015-02-19 17:27:40 -0800,,Quito
570070928425676800,US Airways,,caneryilmz,,0,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund,,2015-02-23 20:01:15 -0800,,
569832563403051008,Southwest,,HAPPYGOLFPUG,,0,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,,2015-02-23 04:14:04 -0800,"Golftown, USA",
570284308210032640,American,,BartonDVM,,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",,2015-02-24 10:09:09 -0800,Arkansas,Central Time (US & Canada)
568278516309090304,Delta,,ft_tyman,,0,@JetBlue could I get a free flight to Vegas since it's my bday😏☺️,,2015-02-18 21:18:51 -0800,NBMA,Eastern Time (US & Canada)
568123089344733184,Delta,,j_beatz247,,0,@JetBlue I sent you an email,,2015-02-18 11:01:14 -0800,new orleans,
569924793232785408,Delta,,GoBobbo,,0,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,,2015-02-23 10:20:34 -0800,Pittsburgh — now & forever,Central Time (US & Canada)
569659367001186304,American,,JulianaSheldon,,0,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number,,2015-02-22 16:45:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570218794414673921,American,,mirandaash,,0,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,,2015-02-24 05:48:49 -0800,"Surrey, UK",London
567750645462360064,Southwest,,RobinDamato,,0,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,,2015-02-17 10:21:16 -0800,"Orchard Park, NY",
569673758501412865,American,,Active_Aly,,0,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,"[25.8058656, -80.1260481]",2015-02-22 17:43:02 -0800,"London, England",Eastern Time (US & Canada)
568855357923074049,Southwest,,TeddyLyngaas,,0,@southwestair How can I refer a friend for the Southwest Credit card for points?,,2015-02-20 11:31:00 -0800,"Milwaukee, WI",Central Time (US & Canada)
569880322487263232,United,,DanaHFreeman,,0,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,,2015-02-23 07:23:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
567873519356284928,United,,JackieFerrari3,,0,"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.",,2015-02-17 18:29:32 -0800,Irvine,
570200546679726082,Delta,,Chewie240,,0,@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.,,2015-02-24 04:36:18 -0800,Buffalo,Eastern Time (US & Canada)
569334462292434944,United,,ntrogers,,0,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?,,2015-02-21 19:14:48 -0800,,
569552378812194816,Southwest,,destinyation,,0,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal,,2015-02-22 09:40:43 -0800,,Pacific Time (US & Canada)
568425737092513792,Southwest,,MJonTravel,,1,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",,2015-02-19 07:03:51 -0800,ATL,Quito
568433948126154752,Southwest,,TexasLawbook,,0,@SouthwestAir Congratulations!,,2015-02-19 07:36:28 -0800,"Dallas, TX",Central Time (US & Canada)
567769981128282113,Virgin America,,onerockgypsy,,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",,2015-02-17 11:38:06 -0800,next city,Pacific Time (US & Canada)
568386996525252609,Southwest,,George_Townn,,2,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,,2015-02-19 04:29:54 -0800,,Central Time (US & Canada)
568634780264374272,Delta,,Who_Knows_Me1,,0,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,"[40.64656067, -73.78334045]",2015-02-19 20:54:30 -0800,,
567729203894702082,Southwest,,matthewhyah,,0,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",,2015-02-17 08:56:04 -0800,USA,
570285012882472961,Southwest,,Heavenlychc9,,0,@SouthwestAir have u seen any of the messages the past hour ?,,2015-02-24 10:11:57 -0800,,
569905765420441600,American,,MackShultz,,0,@AmericanAir I DM'd you. Anything you can do?,,2015-02-23 09:04:57 -0800,Seattle,Hawaii
568940291530493952,Delta,,JordantheJew,,0,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,,2015-02-20 17:08:30 -0800,"New York, NY",Eastern Time (US & Canada)
570068976778153984,Southwest,,ShomanWright,,0,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,,2015-02-23 19:53:30 -0800,Tennessee,
570280378193330180,American,,courtfierce,,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,,2015-02-24 09:53:32 -0800,513/lexingtonKY,Quito
570274417546113025,US Airways,,tuneday,,0,"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#",,2015-02-24 09:29:50 -0800,"Philadelphia, PA",
568793902267936769,United,,Sinatra1979,,0,@united Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:48 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
568069670475071488,Southwest,,AdrienneCorn,,0,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,,2015-02-18 07:28:58 -0800,Nashville/Franklin,Central Time (US & Canada)
569558156512088064,US Airways,,CaseyRhoades1,,0,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,,2015-02-22 10:03:41 -0800,"Madbury, NH",
569891568074797056,American,,BethMyn,,0,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,,2015-02-23 08:08:32 -0800,,
569662471213948928,American,,johnruvolo,,0,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,,2015-02-22 16:58:11 -0800,New York,Quito
568134171761065984,United,,Perisspiceladle,,1,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,,2015-02-18 11:45:16 -0800,"San Francisco Bay Area, USA",Central Time (US & Canada)
568855251123449856,United,,AndyA3,,0,@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way,,2015-02-20 11:30:35 -0800,San Francisco,Pacific Time (US & Canada)
569341255399964672,Delta,,GGouliak,,0,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,,2015-02-21 19:41:47 -0800,,
568819285990215680,United,,mariel_soraya,,0,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,,2015-02-20 09:07:40 -0800,,Eastern Time (US & Canada)
569630050972143616,United,,danny_9_9,,0,@united you guys are complete ass,,2015-02-22 14:49:22 -0800,,
569266206596734976,Southwest,,LRBurbs,,0,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,,2015-02-21 14:43:34 -0800,chicago,Central Time (US & Canada)
569892980712013824,Delta,,EricStrzepek,,0,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks,,2015-02-23 08:14:09 -0800,Cape Cod Ma,Eastern Time (US & Canada)
570261225520689152,Southwest,,JBadnastythug,,0,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,,2015-02-24 08:37:25 -0800,"Duluth, MN",Eastern Time (US & Canada)
569994090147909632,American,,deongordon,,0,@AmericanAir No worries at all. Y’all have a good one!!,,2015-02-23 14:55:55 -0800,"birmingham, usa",Central Time (US & Canada)
568856846523502594,Southwest,,KierstinKrul,,0,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",,2015-02-20 11:36:55 -0800,,Quito
567807333498355713,Delta,,RuizRichard,,0,"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",,2015-02-17 14:06:32 -0800,"Miramar, Florida",Eastern Time (US & Canada)
568093443823693824,United,,jerry_eckerman,,0,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",,2015-02-18 09:03:26 -0800,"Orlando, Florida",
569927299908444160,Delta,,rynblck,,0,.@JetBlue this is enough for me to stop flying JetBlue.,,2015-02-23 10:30:31 -0800,New York City,Eastern Time (US & Canada)
568908838784475136,Southwest,,NinaDESell,,0,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!,,2015-02-20 15:03:31 -0800,,
569671659394699265,American,,seangotcher,,0,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,,2015-02-22 17:34:42 -0800,Los Angeles,Pacific Time (US & Canada)
569980137346707456,Southwest,,Soldier_Gomez,,0,@SouthwestAir Why do you have to be 18 😭,,2015-02-23 14:00:29 -0800,Las Vegas,Arizona
570271904508092416,American,,superyan,,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,,2015-02-24 09:19:51 -0800,,
569710627649761282,United,,Nic_Thoman23,,1,@united your worker told us not to call because we'd be talking to someone in Thailand...,"[45.67912434, -111.04847959]",2015-02-22 20:09:33 -0800,GLP,Eastern Time (US & Canada)
567844362601697280,United,,TroopSwapWife,,0,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",,2015-02-17 16:33:40 -0800,"Hampton Roads, Virginia",Atlantic Time (Canada)
570036327825195008,American,,Lauren_Nann,,0,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience,"[25.79667815, -80.28050395]",2015-02-23 17:43:45 -0800,"Harrison, New York",Eastern Time (US & Canada)
569718802029666305,American,,nrosenb1,,0,@AmericanAir @nrosenb1 it says changes can't be made online,,2015-02-22 20:42:01 -0800,,
570179562174328832,American,,SamuelMondo,,0,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",,2015-02-24 03:12:55 -0800,Manchester,London
569274801388425217,United,,ZachAlpert,,0,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,,2015-02-21 15:17:43 -0800,"Chicago, IL",Central Time (US & Canada)
568423848732991488,US Airways,,Heartliss,,0,@USAirways that's it?!?!?,,2015-02-19 06:56:20 -0800,Here. There. Everywhere. ,Quito
568220313370013696,Southwest,,FNCNerd,,0,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",,2015-02-18 17:27:34 -0800,"Lake Buena Vista, Florida",Central Time (US & Canada)
569683111404908544,US Airways,,LanierHope,,0,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,"[32.43487013, -80.64150369]",2015-02-22 18:20:12 -0800,Wherever US Air takes me...,Eastern Time (US & Canada)
568568593262231552,United,,fatmanscoop,,0,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",,2015-02-19 16:31:30 -0800,Everywhere!,Eastern Time (US & Canada)
568854082536001536,United,,VCollins82,,0,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,,2015-02-20 11:25:56 -0800,"Washington, DC ",
568881291766034432,Southwest,,JuliaMooch1,,0,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,,2015-02-20 13:14:03 -0800,Boston,Eastern Time (US & Canada)
570193870769811456,American,,ianbeyer,,0,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,,2015-02-24 04:09:47 -0800,"Wichita, Kansas",Central Time (US & Canada)
568620103895367680,Delta,,PilotFresh,,0,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it,,2015-02-19 19:56:11 -0800,Dubai ,Central America
570269774594224128,American,,rqualls,,0,@AmericanAir @lpalumbo what weather sun is out,,2015-02-24 09:11:24 -0800,,
567822098950791168,US Airways,,Two4Chaos,,0,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,,2015-02-17 15:05:12 -0800,"Scottsdale, AZ",Arizona
569993782311198720,United,,peoplesavvy,,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,,2015-02-23 14:54:42 -0800,,
569621698905022464,US Airways,,PhilHagen,,0,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,,2015-02-22 14:16:10 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569286897404669953,Southwest,,cleordz,,0,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,,2015-02-21 16:05:47 -0800,"Washington, DC/Austin, Texas",
569343882389016577,Delta,,brycecollins123,,0,@JetBlue do bags still fly for free anymore?,,2015-02-21 19:52:14 -0800,,
568441899402584064,Southwest,,wxmario,,0,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.,,2015-02-19 08:08:04 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
567755542362591233,US Airways,,Dazoulai,,0,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,,2015-02-17 10:40:44 -0800,,
568981079278751744,US Airways,,KaiserRolls,,0,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",,2015-02-20 19:50:35 -0800,Arizona,Arizona
568843439107919872,Southwest,,pkneis0414,,0,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",,2015-02-20 10:43:39 -0800,,
569541591586643968,United,,WayneMAaron,,2,@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.,,2015-02-22 08:57:51 -0800,,
569786809028255744,American,,seamswrite,,0,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,,2015-02-23 01:12:16 -0800,,
570070740566990848,Delta,,emooreme,,0,@JetBlue #1680 Super smooth flight and landing. Nicely done.,,2015-02-23 20:00:30 -0800,DC SF,Eastern Time (US & Canada)
568634467587264512,US Airways,,shoethrill,,0,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",,2015-02-19 20:53:16 -0800,"11 W Boston St Chandler, AZ",
569669062206332929,American,,otisday,,0,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,,2015-02-22 17:24:23 -0800,Pekin,Eastern Time (US & Canada)
569964627305603073,US Airways,,putajerseyon,,0,@USAirways sorry I didn't realize I wasn't following you,,2015-02-23 12:58:51 -0800,,Eastern Time (US & Canada)
569625014179377152,US Airways,,rossj987,,0,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?,,2015-02-22 14:29:21 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567858373527470080,Southwest,,Capt_Smirk,,0,@SouthwestAir Black History Commercial is really sweet. Well done.,,2015-02-17 17:29:21 -0800,La Florida,Eastern Time (US & Canada)
569985288992264192,US Airways,,ElmiraBudMan,,0,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,,2015-02-23 14:20:57 -0800,Does it really matter,
569664250521763840,United,,emilygalati,,0,"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.",,2015-02-22 17:05:15 -0800,"Chicago, IL",Mountain Time (US & Canada)
568860857326637056,Southwest,,Normthompsonsr,,0,@SouthwestAir when is the next flight with free cocktails ?,,2015-02-20 11:52:51 -0800,yuma az,Eastern Time (US & Canada)
569340200934969344,United,,c4pyro,,0,@united we will be at the airport first thing in the morning,,2015-02-21 19:37:36 -0800,,
568903208015433728,US Airways,,LPNtoMD,,0,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",,2015-02-20 14:41:09 -0800,,
567881096647569408,US Airways,,wcpojesse,,0,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,,2015-02-17 18:59:38 -0800,Cincinnati,
568625749214642176,United,,markemanuelli,,0,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",,2015-02-19 20:18:37 -0800,,Eastern Time (US & Canada)
568243600196296704,Delta,,xcuteafi,,0,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,,2015-02-18 19:00:06 -0800,im 5sos af :))),Eastern Time (US & Canada)
568082454336151552,Southwest,,DeltaSegmentFly,,0,@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews,,2015-02-18 08:19:46 -0800,TRI CITIES (TRI),
569715341259104256,American,,judya25,,0,@AmericanAir it looks like a mistake,,2015-02-22 20:28:16 -0800,,
570247763704868864,US Airways,,JenRomanoff,,0,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...,,2015-02-24 07:43:56 -0800,,Eastern Time (US & Canada)
569509520034156544,US Airways,,dickie_megan,,0,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,,2015-02-22 06:50:25 -0800,,
568914888728449025,Delta,,barrystanbridge,,0,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning","[40.64529157, -73.7761025]",2015-02-20 15:27:34 -0800,Leighton Buzzard,
569984682873352192,Southwest,,royvergara,,0,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,,2015-02-23 14:18:32 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569623415767871489,US Airways,,dave_cavan,,0,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,"[43.19824341, -70.8733423]",2015-02-22 14:23:00 -0800,"Livonia, MI",
569575003248676864,Virgin America,,RheaThurman1,,0,"@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",,2015-02-22 11:10:37 -0800,,
569158030404800513,US Airways,,lmcampo,,0,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,"[38.90321224, -76.99583548]",2015-02-21 07:33:43 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568176078595985408,United,,Astonvillausa,,0,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",,2015-02-18 14:31:47 -0800,"Chicago, Illinois ",Central Time (US & Canada)
570084871101661184,US Airways,,worldwideweg,,0,@USAirways My tweet gets me a response to email dmsc@usairways.com,,2015-02-23 20:56:39 -0800,,
568585421518544897,United,,dmb41shows,,0,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me,,2015-02-19 17:38:22 -0800,Pursuit of Happiness,Hawaii
569633545737490433,United,,TheFireTracker2,,0,@united I'll let you know week after next when I do another coast-coast RT again.,,2015-02-22 15:03:15 -0800,Global- Mostly Silicon Valley,Pacific Time (US & Canada)
569879818063507457,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",,2015-02-23 07:21:51 -0800,BK,
569874043395903489,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,,2015-02-23 06:58:54 -0800,Abu Dhabi,Abu Dhabi
567796247672721409,United,,ColtSTaylor,,0,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.,"[39.85861339, -104.67232131]",2015-02-17 13:22:29 -0800,All Over The World,
568457761366781952,Southwest,,davedunlap,,0,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,,2015-02-19 09:11:06 -0800,,Pacific Time (US & Canada)
569594973949206529,US Airways,,spartanbride,,0,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,,2015-02-22 12:29:59 -0800,"Leesburg, VA",
569895344458170368,Southwest,,LukeWyckoff,,0,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,,2015-02-23 08:23:32 -0800,"Denver, CO",Mountain Time (US & Canada)
569613523648532480,American,,mirmanwar,,0,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",,2015-02-22 13:43:41 -0800,Jeddah-Karachi X NYC,Quito
569694343776194560,Southwest,,DavidTresch,,0,@SouthwestAir luv my companion pass!,,2015-02-22 19:04:50 -0800,"Brentwood, Tennesse, USA",Hawaii
569899859995693056,US Airways,,MediatorTerry,,0,@USAirways We have submitted the customer relations form and await your response!,,2015-02-23 08:41:29 -0800,,
567899634833690624,Southwest,,waltacooks,,0,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",,2015-02-17 20:13:18 -0800,,
569914808339836928,American,,_mhertz,,0,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,,2015-02-23 09:40:53 -0800,,Pacific Time (US & Canada)
568664266502479872,Southwest,,JaylynCoffin,,0,@SouthwestAir was fantastic! That's the best flight service I've ever had.,,2015-02-19 22:51:41 -0800,Orlando Florida. (Winter Park),
568565272824582145,Southwest,,AdrienneCorn,,0,@SouthwestAir done.0,,2015-02-19 16:18:19 -0800,Nashville/Franklin,Central Time (US & Canada)
569701794567163905,American,,ChrisAgius13,,0,@AmericanAir one staff on desk. Now been queuing for over an hr.,"[32.89840957, -97.04456259]",2015-02-22 19:34:27 -0800,"Melbourne, Australia",
569431307152953344,United,,MaxAbrahms,,0,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.",,2015-02-22 01:39:37 -0800,"Boston, MA",Atlantic Time (Canada)
567773176031145984,Delta,,travelingranger,,0,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,,2015-02-17 11:50:48 -0800,,
568204042964332544,United,,parryaftab,,0,@united thnx,,2015-02-18 16:22:55 -0800,,Central Time (US & Canada)
569415109933531136,United,,throthra,,0,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,,2015-02-22 00:35:16 -0800,,
570008612426289153,Southwest,,FowlerDebra,,0,@SouthwestAir Just left there Friday!,,2015-02-23 15:53:38 -0800,,
569676138253049859,Delta,,dhp214,,0,@JetBlue Ok. Thanks for your help.,,2015-02-22 17:52:30 -0800,New York,Eastern Time (US & Canada)
569361107745263617,Southwest,,JustinMHobbs,,0,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,,2015-02-21 21:00:40 -0800,IN,Eastern Time (US & Canada)
569810057795391488,US Airways,,SophAustenSneak,,0,"@USAirways. wow, awful customer service.",,2015-02-23 02:44:38 -0800,London,London
568768028831289344,Delta,,tlrichmond,,0,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue,,2015-02-20 05:43:59 -0800,,Atlantic Time (Canada)
569758482989084674,US Airways,,rossj987,,0,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.,,2015-02-22 23:19:42 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569817859406352384,US Airways,,patrickcota5,,0,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,,2015-02-23 03:15:39 -0800,,
568889146179072000,Southwest,,davidgoodson71,,0,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,,2015-02-20 13:45:16 -0800,,
569891267666006016,Southwest,,AlMehairiAUH,,0,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek,,2015-02-23 08:07:20 -0800,Abu Dhabi,Abu Dhabi
567899492885745664,Virgin America,,helenhoppock,,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,,2015-02-17 20:12:44 -0800,,
568571772251082752,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",,2015-02-19 16:44:08 -0800,freyabevanfund@hotmail.com,
568155933832044544,Delta,,thedanband,,0,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,,2015-02-18 13:11:45 -0800,New York City,Pacific Time (US & Canada)
569742876793372672,American,,excake,,0,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,,2015-02-22 22:17:41 -0800,"Austin, TX",Central Time (US & Canada)
569724056645140480,United,,ljtypes,,0,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",,2015-02-22 21:02:54 -0800,H-town,
567869191002263553,Southwest,,ZacDeFran,,0,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,,2015-02-17 18:12:20 -0800,Tennessee,Central Time (US & Canada)
568042046608580608,Southwest,,akeeton31,,0,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz,,2015-02-18 05:39:12 -0800,"Dallas,TX",
570290220589027328,American,,PBSamson,,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",,2015-02-24 10:32:38 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568172923531481088,Delta,,ft_tyman,,0,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴,,2015-02-18 14:19:15 -0800,NBMA,Eastern Time (US & Canada)
569934457215410176,American,,TheAdamRizz,,0,"@AmericanAir Hahaha.... ""Meanwhile in Russia....""",,2015-02-23 10:58:58 -0800,"Dallas, Texas",Pacific Time (US & Canada)
568857374934601728,United,,shanp611,,0,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,,2015-02-20 11:39:01 -0800,"Cleveland, OH",
569644335014092800,American,,CineDrones,,0,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,,2015-02-22 15:46:07 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569953475640995840,American,,kayliemj,,0,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",,2015-02-23 12:14:32 -0800,"Seattle, WA",Pacific Time (US & Canada)
568244663154393088,United,,Atrain_8,,3,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",,2015-02-18 19:04:19 -0800,,
569159814426853376,Southwest,,therealcab,,0,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,,2015-02-21 07:40:48 -0800,,
567847966989508608,US Airways,,Bink_V,,0,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,,2015-02-17 16:48:00 -0800,"Washingon, DC",Eastern Time (US & Canada)
569368532242145280,US Airways,,_RobPrice,,1,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,,2015-02-21 21:30:11 -0800,,Sydney
569869978217914368,US Airways,,bcruz1028,,0,"@USAirways Will tweet all day until I get
a live cust rep. I will make sure the world knows you don't care about your customers health.",,2015-02-23 06:42:45 -0800,,
568971982554963969,Southwest,,kinjalxkansara,,0,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,,2015-02-20 19:14:26 -0800,India ✈️ Chicago ✈️ D.C. ✈️ FL,
568116430966648833,Southwest,,CheteraC,,0,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",,2015-02-18 10:34:46 -0800,,
569129049861304323,Southwest,,DuellAram,,0,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,,2015-02-21 05:38:34 -0800,,
568128387576762370,United,,Vic_Sutter,,0,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.",,2015-02-18 11:22:17 -0800,Las Vegas ,Hawaii
569187853412012032,United,,gngstout,,0,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,,2015-02-21 09:32:13 -0800,SoMD,Eastern Time (US & Canada)
568834902365503488,US Airways,,jamesheine1,,0,@USAirways i got through and am able to switch my flight with no charge. Thank you,,2015-02-20 10:09:43 -0800,,
570146467542933505,American,,Tumzine,,0,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,,2015-02-24 01:01:25 -0800,,Dublin
567727159096385536,US Airways,,DAngel082,,0,@USAirways thanks I hope I get to my destination,,2015-02-17 08:47:57 -0800,New York,
568451138221166592,US Airways,,riascott39,,0,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,,2015-02-19 08:44:47 -0800,,Eastern Time (US & Canada)
570121673099190272,American,,danilo23donna,,0,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,,2015-02-23 23:22:53 -0800,,
568825797613645824,Southwest,,JuliaMooch1,,0,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?,,2015-02-20 09:33:33 -0800,Boston,Eastern Time (US & Canada)
569718162595426304,American,,mosdefmikey,,0,@AmericanAir Got my bags this morning! Thanks!,"[24.55401318, -81.80300774]",2015-02-22 20:39:29 -0800,"st paul, minnesota",
570085448271335424,United,,tomcrabtree,,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,,2015-02-23 20:58:57 -0800,San Francisco,Pacific Time (US & Canada)
569927843666366464,American,,stevecorb9,,0,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,,2015-02-23 10:32:41 -0800,Bromyard,
569542242983124992,Delta,,sandyy889,,0,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,,2015-02-22 09:00:26 -0800,,America/Detroit
570043199596531712,American,,msofka,,1,@AmericanAir im still on hold...,"[41.45856783, -81.86763782]",2015-02-23 18:11:04 -0800,"Cleveland, OH",Central Time (US & Canada)
569948710370717696,Delta,,GRIFFthePIFF,,0,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,,2015-02-23 11:55:36 -0800,"Poughkeepsie,NY-Manayunk,PA",Quito
567782645975625729,US Airways,,shoobe01,,0,"@usairways Yes. Works in Firefox.
Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",,2015-02-17 12:28:26 -0800,"Mission, Kansas",
569682877300023296,US Airways,,RyanEthanBeard,,0,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,,2015-02-22 18:19:16 -0800,,
569629990129520641,United,,LisaAkey,,0,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,"[43.56764134, -116.22089932]",2015-02-22 14:49:07 -0800,"ÜT: 41.88849,-87.6282",
569223788639821824,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,2015-02-21 11:55:01 -0800,"California, USA",Pacific Time (US & Canada)
570277221916647425,Southwest,,Heavenlychc9,,0,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,,2015-02-24 09:40:59 -0800,,
568849058523033601,Southwest,,lichelle75,,0,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta,,2015-02-20 11:05:58 -0800,,
569297850456109056,Delta,,spaceracedjs,,0,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,,2015-02-21 16:49:19 -0800,Brooklyn,Eastern Time (US & Canada)
567812402764374016,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,2015-02-17 14:26:40 -0800,"Oakland, CA",Pacific Time (US & Canada)
567852704980017152,United,,bdognet,,1,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,,2015-02-17 17:06:49 -0800,Napa,Pacific Time (US & Canada)
568627619991650305,United,,dgingiss,,0,"@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",,2015-02-19 20:26:03 -0800,"Chicago, IL",
570232533272567813,United,,mortgagesbycoop,,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,,2015-02-24 06:43:24 -0800,New Jersey,
568974120030875648,US Airways,,stephenrodrick,,0,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,,2015-02-20 19:22:55 -0800,,Arizona
569628970267705344,Southwest,,KissesofGodiva,,0,@SouthwestAir your wifi is angering me with its slowness,,2015-02-22 14:45:04 -0800,#BrownsNation ,
569664330163200000,American,,Pumpoclock,,0,@AmericanAir pls tell me how to get a person on the phone asap,,2015-02-22 17:05:34 -0800,Philadelphia,Quito
567863121479536641,United,,FAiRChicago,,1,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals,"[42.04836196, -87.74130154]",2015-02-17 17:48:13 -0800,"Chicago, IL",
568201002731622400,Delta,,Ginzan77,,0,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,,2015-02-18 16:10:50 -0800,Northern Virginia,Eastern Time (US & Canada)
569524497377861632,US Airways,,LividFiction,,0,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,,2015-02-22 07:49:56 -0800,"Thicktown, Thickania",Eastern Time (US & Canada)
570283544125288448,American,,chagaga2013,,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,"[40.69002464, -73.91638072]",2015-02-24 10:06:06 -0800,new york city,Central Time (US & Canada)
568492016587436033,Delta,,alanbestnyc,,0,@JetBlue Does @AirCanada not take fraud as seriously?,,2015-02-19 11:27:13 -0800,,Quito
570280637946421249,American,,martinesquivel,,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,,2015-02-24 09:54:34 -0800,CA,Pacific Time (US & Canada)
569049391337578496,United,,dlm_3,,0,@united yes there is when you keep getting the same robotic answer.,,2015-02-21 00:22:01 -0800,Global,Eastern Time (US & Canada)
568129661227499524,United,,jordanslott,,0,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,,2015-02-18 11:27:21 -0800,"Jersey City, NJ",
568263079789608961,United,,marccabi,,0,@united get a clue. I am a 1K/2mm miler and that is the response you give?,,2015-02-18 20:17:30 -0800,"Mill Valley, CA",Pacific Time (US & Canada)
569477692166316033,Virgin America,,CSHangover,,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,,2015-02-22 04:43:56 -0800,Tokyo,Irkutsk
568634515884789761,Delta,,Who_Knows_Me1,,0,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,"[40.64656067, -73.78334045]",2015-02-19 20:53:27 -0800,,
569724705063596032,United,,deltabrav0,,0,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,"[36.08161548, -115.14959772]",2015-02-22 21:05:29 -0800,"ÜT: 31.333857,-94.724549",Central Time (US & Canada)
570286841737318400,American,,djjohnpayne,,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,"[0.0, 0.0]",2015-02-24 10:19:13 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567822613608718336,United,,cslhilo,,0,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,,2015-02-17 15:07:15 -0800,"Hilo, HI",Hawaii
568799543698935808,Delta,,SMHillman,,0,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,,2015-02-20 07:49:13 -0800,"New York, NY",Eastern Time (US & Canada)
569531484903772161,United,,allen_crawford,,0,"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin",,2015-02-22 08:17:42 -0800,"Indianapolis, IN",Eastern Time (US & Canada)
568888806805512192,Southwest,,Joeanhalt,,0,@SouthwestAir rules.,"[41.78959656, -87.74028015]",2015-02-20 13:43:55 -0800,"chicago, il ",Central Time (US & Canada)
567905267033055233,United,,therealBruceK,,0,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,,2015-02-17 20:35:41 -0800,,
568443742610305024,Southwest,,toscanoraul,,0,@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons,,2015-02-19 08:15:24 -0800,,Pacific Time (US & Canada)
568554719934844928,Delta,,MsBooya,,0,"@JetBlue but thank you! Love, an anxious flyer.",,2015-02-19 15:36:23 -0800,,
567754136255725568,United,,rjewry,,1,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,,2015-02-17 10:35:09 -0800,,
567869009661665280,United,,ShariKPalmer,,0,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",,2015-02-17 18:11:37 -0800,,
567861727833894913,United,,JackieFerrari3,,0,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,,2015-02-17 17:42:40 -0800,Irvine,
568460395544862720,Southwest,,ohrebeca,,0,@SouthwestAir no flights to HRL :( is this a limited route?,,2015-02-19 09:21:34 -0800,"minneapolis, mn",Central Time (US & Canada)
570247027117797376,United,,andreaSanger,,0,@united it was credit from my last trip that never came in the mail!,,2015-02-24 07:41:00 -0800,,
570291431195205633,American,,JesicaLSantos,,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",,2015-02-24 10:37:27 -0800,NY (Globetrotter.ExBonaerense),
569908722778157056,American,,StaceyEWard,,0,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",,2015-02-23 09:16:42 -0800,,
569298251418959872,United,,leahgenise,,0,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,,2015-02-21 16:50:54 -0800,,Quito
568203124760055808,Delta,,Ginzan77,,0,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,,2015-02-18 16:19:16 -0800,Northern Virginia,Eastern Time (US & Canada)
567871439585435648,United,,1MisterHandsome,,0,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,,2015-02-17 18:21:16 -0800,,Atlantic Time (Canada)
568438645591384064,US Airways,,Jeanne23,,0,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,,2015-02-19 07:55:08 -0800,"Arlington, VA",
570042013908914176,United,,Ted_Bray,,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,,2015-02-23 18:06:21 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
568179570651709441,Southwest,,FMLBROOKLYN,,0,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,,2015-02-18 14:45:40 -0800,,Arizona
569528105557053442,US Airways,,smw04,,0,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL",,2015-02-22 08:04:16 -0800,,Atlantic Time (Canada)
570261511781941251,American,,RockUrHumanity,,0,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.,,2015-02-24 08:38:34 -0800,East Coast/New England,Eastern Time (US & Canada)
570181077861474304,American,,wbarkema,,0,@AmericanAir record number is BPDFPP.,,2015-02-24 03:18:57 -0800,,Central Time (US & Canada)
569871932251729920,US Airways,,LarrySandeen,,0,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply.","[0.0, 0.0]",2015-02-23 06:50:31 -0800,Southeastern Pennsylvania USA,
569704478808485888,United,,JasonArbaugh,,0,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,,2015-02-22 19:45:07 -0800,,
569220096490483712,Southwest,,sgodsay,,0,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",,2015-02-21 11:40:21 -0800,"Roxbury Crossing, MA",Quito
570240452588380161,American,,mwecker,,0,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,,2015-02-24 07:14:53 -0800,"Washington, DC",Eastern Time (US & Canada)
568842945530441728,US Airways,,heidiharr,,0,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,,2015-02-20 10:41:41 -0800,,
568584029106266113,Southwest,,YavesEllis,,0,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,,2015-02-19 17:32:50 -0800,"ÜT: 34.621818,-82.614032",Eastern Time (US & Canada)
569237252154372097,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",2015-02-21 12:48:31 -0800,"Austin, TX",Central Time (US & Canada)
569298163632373761,US Airways,,notatibm,,0,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,,2015-02-21 16:50:33 -0800,"Southampton, UK",London
569662132582621184,United,,gochrisgo,,0,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,,2015-02-22 16:56:50 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568177321724620800,United,,GeorgeMcflyOG,,0,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,,2015-02-18 14:36:44 -0800,NJ ,Eastern Time (US & Canada)
569686397789057024,American,,twocrunch,,0,"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!",,2015-02-22 18:33:16 -0800,,
568625959835815936,United,,per_ines,,0,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.,,2015-02-19 20:19:28 -0800,,Casablanca
568894805914169345,Southwest,,bluefig,,0,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,,2015-02-20 14:07:45 -0800,"camas, wa",Alaska
569970608693493760,US Airways,,smaguire2,,0,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",,2015-02-23 13:22:37 -0800,,Atlantic Time (Canada)
569923518051323906,Delta,,2AvSagas,,0,@JetBlue no. come on.,,2015-02-23 10:15:30 -0800,New York City,Eastern Time (US & Canada)
567767269120688128,Virgin America,,paulhting,,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,,2015-02-17 11:27:20 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
569759259480600577,US Airways,,rossj987,,0,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,,2015-02-22 23:22:47 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569951896808464384,American,,Bobbyted,,0,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,,2015-02-23 12:08:16 -0800,"iPhone: 41.890884,-87.631195",Central Time (US & Canada)
570205088595058688,Southwest,,TheRandyHarbin,,0,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,,2015-02-24 04:54:21 -0800,Kansas City MO,Central Time (US & Canada)
570203218686423041,United,,bcarlsrud,,0,@united how does it get Cancelled Flightled 10 hours before take off?,,2015-02-24 04:46:55 -0800,,Central Time (US & Canada)
569153491983327232,United,,smallestnode,,0,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,,2015-02-21 07:15:41 -0800,"Boston, MA",
569655603783708673,US Airways,,PeterPiatetsky,,0,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail",,2015-02-22 16:30:54 -0800,Nebraska,Eastern Time (US & Canada)
569477178703908864,United,,cedraughn,,0,@united you a bish,,2015-02-22 04:41:54 -0800,senior / mount airy,Eastern Time (US & Canada)
569978798906716161,Delta,,carlos2316,,6,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,,2015-02-23 13:55:10 -0800,BWI,Eastern Time (US & Canada)
568076556997775360,United,,AlMehairiAUH,,0,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,,2015-02-18 07:56:20 -0800,Abu Dhabi,Abu Dhabi
569598942821744640,American,,KirstKV,,0,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun,,2015-02-22 12:45:45 -0800,,Central Time (US & Canada)
569969218306904067,US Airways,,smaguire2,,0,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,,2015-02-23 13:17:05 -0800,,Atlantic Time (Canada)
570094701371469825,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,2015-02-23 21:35:43 -0800,"California, San Francisco",Pacific Time (US & Canada)
570227706140323840,Delta,,NBucketTV,,0,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,,2015-02-24 06:24:14 -0800,"Boston, MA",Eastern Time (US & Canada)
569599379893575680,American,,otisday,,0,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",,2015-02-22 12:47:29 -0800,Pekin,Eastern Time (US & Canada)
569690693888663552,American,,cbratch67,,0,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,,2015-02-22 18:50:20 -0800,,
568055766130827264,Southwest,,sms0823,,0,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,,2015-02-18 06:33:43 -0800,,
569267891721375745,Delta,,SusetteAG,,0,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",,2015-02-21 14:50:16 -0800,"Miami/Ft. Lauderdale, FL",Eastern Time (US & Canada)
567732468657041408,United,,BhutanOrient,,0,@united + that's the gist of what the flight attendant told her.,,2015-02-17 09:09:03 -0800,Bhutan,Pacific Time (US & Canada)
569895927273517056,American,,_mhertz,,0,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",,2015-02-23 08:25:51 -0800,,Pacific Time (US & Canada)
569134266052816897,United,,kylemostyn,,0,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,,2015-02-21 05:59:17 -0800,YYC,
570051265373171712,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,2015-02-23 18:43:07 -0800,,
569698944084680704,US Airways,,LarrySandeen,,0,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO,,2015-02-22 19:23:07 -0800,Southeastern Pennsylvania USA,
568858974281314304,US Airways,,CLChicosky,,0,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",,2015-02-20 11:45:23 -0800,,
569124496990466051,US Airways,,Terri79,,0,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,,2015-02-21 05:20:28 -0800,Earth,Eastern Time (US & Canada)
569837152332333056,American,,thelyandre,,0,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,,2015-02-23 04:32:18 -0800,"Brooklyn, NY",
570214660638511104,United,,BouleChitte,,0,@united private jet would have been cool! Do does not work. I'll try again,,2015-02-24 05:32:23 -0800,,
568104519633993728,Virgin America,,reaganroy,,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,,2015-02-18 09:47:27 -0800,,Central Time (US & Canada)
569289254616076288,US Airways,,jennb,,0,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",,2015-02-21 16:15:09 -0800,"oakland , ca",Pacific Time (US & Canada)
569685746723848193,Southwest,,marlabainbridg1,,0,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??,,2015-02-22 18:30:40 -0800,,
569683567552262145,United,,FernHeinig18,,0,"@united, you just caused a riot on the airplane. Never seen anything like this",,2015-02-22 18:22:01 -0800,,
569234592420331520,United,,elmoray,,0,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.,,2015-02-21 12:37:57 -0800,"Forest Grove, OR",Pacific Time (US & Canada)
568563462995099649,United,,cptrice,,0,@united an update on flight 5979 would be great!,"[39.99838284, -82.88068344]",2015-02-19 16:11:07 -0800,Chicago,
569874679973818369,American,,chrisjennison,,0,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",,2015-02-23 07:01:26 -0800,@MontgomeryCoMD / SYR / HHI,Eastern Time (US & Canada)
569607114462793730,Southwest,,SBaskinEvents,,1,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz,,2015-02-22 13:18:13 -0800,"Hanover, Maryland",
569985760482365440,US Airways,,jasemccarty,,0,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,,2015-02-23 14:22:49 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568011010029838336,Delta,,MerrickRealtor,,0,@JetBlue can I change my flight if I already printed my boarding pass?,,2015-02-18 03:35:52 -0800,Merrick,America/New_York
569857624549625856,United,,artistanxiety,,0,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,,2015-02-23 05:53:39 -0800,Punk is the preacher.,Arizona
569922853266694145,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,2015-02-23 10:12:51 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
568222514956013568,Southwest,,Galanthusn,,0,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",,2015-02-18 17:36:19 -0800,,
568496445164273665,Southwest,,yentruok720,,0,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,,2015-02-19 11:44:49 -0800,DC,
567839160779730944,United,,annricord,,0,"@united We were told by United to ""carry over/carry back"" for the refund.",,2015-02-17 16:13:00 -0800,Canmore,Mountain Time (US & Canada)
568433145437138944,Delta,,ZKatcher,,0,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","[0.0, 0.0]",2015-02-19 07:33:17 -0800,"Washington, DC",Eastern Time (US & Canada)
570023530466840576,Delta,,junglejimboston,,0,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",,2015-02-23 16:52:54 -0800,"Somerville, MA",
570305264613765122,American,,jamucsb,,0,@AmericanAir thank you!,,2015-02-24 11:32:25 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569870130169163776,American,,roblasvegas,,0,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.,,2015-02-23 06:43:21 -0800,Las Vegas,Pacific Time (US & Canada)
569324719993827329,Southwest,,asreese,,0,@SouthwestAir you have no baggage tracking system?,,2015-02-21 18:36:05 -0800,"Washington, DC",
568859503472422912,United,,DT_Les,,0,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,,2015-02-20 11:47:29 -0800,,
568467596414210049,Southwest,,Kbaiocchi,,0,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,,2015-02-19 09:50:11 -0800,CT ,Eastern Time (US & Canada)
568155954484797442,US Airways,,CSquieri,,0,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,"[35.21820752, -80.94527061]",2015-02-18 13:11:50 -0800,"Mesa, AZ
",Arizona
567754593434873857,US Airways,,zachupton,,0,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough,,2015-02-17 10:36:58 -0800,Beavercreek Ohio,
569908918421299200,American,,jocelyalatorre,,0,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,,2015-02-23 09:17:29 -0800,"Guadalajara, México",Guadalajara
568773776638406656,US Airways,,riricesq,,0,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,,2015-02-20 06:06:50 -0800,On a beach,Quito
569656858400694272,American,,peteerboe,,0,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?,,2015-02-22 16:35:53 -0800,"Mexicali, B.C.",Pacific Time (US & Canada)
567727490567639041,Delta,,kbosspotter,,0,"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I",,2015-02-17 08:49:16 -0800,Logan International Airport,Atlantic Time (Canada)
569763359278505984,United,,manuel261984,,0,@united whats UA 1205 lax - newark ??,,2015-02-22 23:39:05 -0800,,Mexico City
568434014672916480,Southwest,,cigaradventures,,0,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.,,2015-02-19 07:36:44 -0800,"iPhone: 44.912468,-93.318619",Central Time (US & Canada)
567727883993358336,Delta,,MakebaMakeba,,0,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,,2015-02-17 08:50:50 -0800,,
568826004891832321,US Airways,,kimlynam2,,0,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice,,2015-02-20 09:34:22 -0800,,
568786745715757056,United,,georgev27,,0,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,,2015-02-20 06:58:22 -0800,"Lehigh Valley, PA",
567789902633664512,US Airways,,jdpletnick,,1,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,,2015-02-17 12:57:16 -0800,"Newtown, Pa",Quito
569876741092552704,American,,mdf2377,,0,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,,2015-02-23 07:09:37 -0800,usa,
569918918602547200,United,,BossDDS,,0,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.,,2015-02-23 09:57:13 -0800,"North Suburbs, IL (Chicago)",Central Time (US & Canada)
569938864028012544,American,,Lvalenzuela14,,0,@AmericanAir thanks!,"[0.0, 0.0]",2015-02-23 11:16:28 -0800,Chile,
570100829396406272,American,,emrey35,,0,@AmericanAir thanks you always be my airline of choice when possible,,2015-02-23 22:00:04 -0800,College Station,
569928552621182976,United,,sarahali,,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,,2015-02-23 10:35:30 -0800,,
570204219191504896,US Airways,,Danye33,,0,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,,2015-02-24 04:50:54 -0800,,Eastern Time (US & Canada)
569654749055864832,United,,onemanvariety,,0,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,,2015-02-22 16:27:30 -0800,"driving, probably",Quito
569931716049154051,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,2015-02-23 10:48:04 -0800,Pittsburgh area,Eastern Time (US & Canada)
568883827218763777,Southwest,,chemasilvaurban,,0,@SouthwestAir is there a route to flight from Mexico City to Chicago midway using your services?,,2015-02-20 13:24:08 -0800,,
569374522157207552,Southwest,,scoobydoo9749,,0,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",,2015-02-21 21:53:59 -0800,"Tallahassee, FL",America/Chicago
569786249508048896,Delta,,chuxtapose,,0,"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",,2015-02-23 01:10:02 -0800,Las Vegas,Pacific Time (US & Canada)
568955324511563776,Delta,,TumbaSherman,,2,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,,2015-02-20 18:08:14 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
570270651996463104,American,,krisdelcampo,,0,@AmericanAir Flight 35. I'm on my way.,,2015-02-24 09:14:53 -0800,"Las Vegas, NV",Eastern Time (US & Canada)
568749045528842240,US Airways,,tayyylorrrx0,,0,@USAirways thank you for refunding me on my baggage ! really appreciate it,,2015-02-20 04:28:33 -0800,NJ 973 | NC 910,Eastern Time (US & Canada)
567767738886545408,US Airways,,izzyflan,,0,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",,2015-02-17 11:29:12 -0800,,
570178443167571968,American,,JayFranceschi,,0,Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”,,2015-02-24 03:08:28 -0800,,Quito
568725291247525888,US Airways,,RVangutenberg,,0,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,,2015-02-20 02:54:10 -0800,Puerto Rico,
569825936788598786,US Airways,,Keri_Everhart,,0,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,,2015-02-23 03:47:44 -0800,"NC, USA",Eastern Time (US & Canada)
569910410343804928,US Airways,,jhughes1025,,0,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!,,2015-02-23 09:23:24 -0800,Washington DC,Alaska
569217929541238784,US Airways,,ERHinman,,0,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",,2015-02-21 11:31:44 -0800,"Washington, DC",Eastern Time (US & Canada)
568814284680994816,US Airways,,CLChicosky,,0,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice,,2015-02-20 08:47:48 -0800,,
569982023667838979,Southwest,,Soldier_Gomez,,0,@SouthwestAir How many tickets are left?,,2015-02-23 14:07:58 -0800,Las Vegas,Arizona
569168515674058752,Southwest,,CCW4253,,0,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",,2015-02-21 08:15:23 -0800,,
568385277514919937,Southwest,,a_lichtenfels,,0,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,,2015-02-19 04:23:04 -0800,,
568352134422511616,United,,patrick_maness,,0,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,,2015-02-19 02:11:22 -0800,Rhode Island,Eastern Time (US & Canada)
568770352635121664,United,,globalnearshore,,0,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",,2015-02-20 05:53:13 -0800,"Off: NYC, Home: Hoboken, NJ",Eastern Time (US & Canada)
569507632509267968,US Airways,,nanceebing,,0,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,,2015-02-22 06:42:55 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
568888508703752194,Southwest,,livvyports16,,1,"@SouthwestAir I saw ppl were winning tickets still, how do we win some?",,2015-02-20 13:42:44 -0800,,
569950724983025665,American,,Apas717,,0,@AmericanAir yes I have. Thanks,,2015-02-23 12:03:36 -0800,Jacksonville Florida,
569867192445083648,American,,JanssenMA,,0,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,,2015-02-23 06:31:40 -0800,,
568403649753448448,Delta,,freeportblue76,,0,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,,2015-02-19 05:36:05 -0800,,
569870480993181698,Delta,,michael_moonn,,0,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,,2015-02-23 06:44:45 -0800,,Arizona
567813046811525120,Virgin America,,SimplyImplicit,,0,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,,2015-02-17 14:29:14 -0800,"Los Angeles, CA",Central Time (US & Canada)
569231300843970561,Southwest,,hamiltos777,,0,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",,2015-02-21 12:24:52 -0800,"Douglas, MA",
568859157253611520,United,,DavidM2357,,0,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",,2015-02-20 11:46:06 -0800,"Charleston, SC",
568949250152734720,US Airways,,GREATNESSEOA,,0,@USAirways This is the last time I use your airline. I promise that!,,2015-02-20 17:44:06 -0800,McKinney TX,
569913149505163264,American,,ipodipoor,,0,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!,,2015-02-23 09:34:17 -0800,,
568885556718907392,United,,divvashi,,0,@united yes! I'll be sending an email to customer service today.,,2015-02-20 13:31:00 -0800,,Eastern Time (US & Canada)
570295576446808065,American,,HollyKinnamon,,0,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,,2015-02-24 10:53:55 -0800,"Washington, DC",Quito
568486436355346432,US Airways,,kristenlc,,0,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,,2015-02-19 11:05:03 -0800,,Eastern Time (US & Canada)
568585196699664384,Virgin America,,zoelle,,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",,2015-02-19 17:37:29 -0800,San Francisco,Pacific Time (US & Canada)
570297070998974464,American,,rakugojon,,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,,2015-02-24 10:59:51 -0800,San Francisco,London
569739515243462656,American,,219jondn,,0,"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?",,2015-02-22 22:04:20 -0800,"Charlotte, NC | Köln, NRW",Quito
569635513138860032,Southwest,,AuGres_MI,,0,"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","[42.58399752, -83.10630667]",2015-02-22 15:11:04 -0800,Back in the Mitten,
569638470538301442,American,,andreawalls21,,0,@AmericanAir is rude a hiring requirement at key west airport shaking my head,,2015-02-22 15:22:49 -0800,,
569011185439285248,United,,kellyirish72,,0,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",,2015-02-20 21:50:12 -0800,Austin,
569733882007801857,Delta,,maykaynvwd,,0,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",,2015-02-22 21:41:57 -0800,,
569930199036497920,US Airways,,Blasterjaxx,,9,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,,2015-02-23 10:42:02 -0800,TotalWorldJaxxination,
568240338164252672,Delta,,Tostie,,0,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.,,2015-02-18 18:47:08 -0800,"Waltham, MA",Eastern Time (US & Canada)
568724832898162688,US Airways,,joyousb,,0,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,,2015-02-20 02:52:21 -0800,,Eastern Time (US & Canada)
568192567348604928,United,,havecl,,0,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,,2015-02-18 15:37:19 -0800,,
569665766628286464,Delta,,twofishtacos,,0,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,,2015-02-22 17:11:17 -0800,New York City,Eastern Time (US & Canada)
569875203473297408,United,,_MikeDWarren_,,0,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",,2015-02-23 07:03:30 -0800,"Calabasas, California",Pacific Time (US & Canada)
569610893052518400,US Airways,,AuroraBIZ,,0,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,,2015-02-22 13:33:14 -0800,"Boston, MA",Eastern Time (US & Canada)
568039498015223808,US Airways,,mpordes,,0,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",,2015-02-18 05:29:04 -0800,,
567875974869680128,Delta,,cindylouwho821,,0,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,,2015-02-17 18:39:17 -0800,"Washington, DC",Central Time (US & Canada)
569989575793180672,Delta,,mikeEfresh_,,1,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,,2015-02-23 14:37:59 -0800,New York,Quito
570241221303468032,American,,ShpprMktMichael,,0,@AmericanAir my boss is :),,2015-02-24 07:17:56 -0800,USA,
569623948767268864,Delta,,TheEliad,,0,@JetBlue once you go blue you don't go back,,2015-02-22 14:25:07 -0800,"42.3806° N, 71.2350° W",Eastern Time (US & Canada)
569911555967442944,Southwest,,Sara_Walsh,,0,@SouthwestAir yep. 99.99999999% certain it was on that flight.,,2015-02-23 09:27:58 -0800,,Eastern Time (US & Canada)
568208413286477825,US Airways,,ximplosionx,,0,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,,2015-02-18 16:40:17 -0800,"Redmond, WA",Eastern Time (US & Canada)
567781731156377600,Southwest,,OnyxMediagroup1,,0,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.,,2015-02-17 12:24:48 -0800,USA,Eastern Time (US & Canada)
569566981835218944,Virgin America,,intlwriter,,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",,2015-02-22 10:38:45 -0800,@ the moment in New Delhi,Pacific Time (US & Canada)
569657202325229568,United,,bryankendro,,0,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin,,2015-02-22 16:37:15 -0800,Harrisburg,Eastern Time (US & Canada)
570231786824994816,US Airways,,yorkshire2002,,0,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.,,2015-02-24 06:40:27 -0800,Kentucky,Eastern Time (US & Canada)
570258597180940288,American,,laurmar737,,0,@AmericanAir I'm sure all these birds will be in warmer weather soon.,,2015-02-24 08:26:59 -0800,"San Diego, CA",
569596394819883008,Delta,,OlivierGachot,,11,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",,2015-02-22 12:35:37 -0800,Palo Alto CA,Pacific Time (US & Canada)
570254368538173440,United,,guichaves1989,,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,,2015-02-24 08:10:10 -0800,,Central Time (US & Canada)
568282478076669952,US Airways,,Gregg_Silver,,0,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",,2015-02-18 21:34:35 -0800,,Quito
567592368451248130,United,,brenduch,,0,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",,2015-02-16 23:52:20 -0800,,Buenos Aires
569333553705693184,Southwest,,DAmico_J,,0,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,,2015-02-21 19:11:11 -0800,RI when home.,Eastern Time (US & Canada)
568383500530769920,US Airways,,TomFutureforall,,0,@USAirways understood and so does us airways. Getting through tsa is the problem,,2015-02-19 04:16:01 -0800,,
569289995749494784,United,,thatchickmaggie,,1,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,,2015-02-21 16:18:06 -0800,"Washington, DC",Eastern Time (US & Canada)
569931677868273664,American,,derekc21,,0,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .,,2015-02-23 10:47:55 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
568490860901478400,US Airways,,StopCLTNoise,,0,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,,2015-02-19 11:22:37 -0800,"Mount Holly, NC, USA",Eastern Time (US & Canada)
568244170848137217,Delta,,JustRhinoceros,,0,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",,2015-02-18 19:02:22 -0800,Saint Leo ,Eastern Time (US & Canada)
570054360505323520,United,,real_steve_ward,,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",,2015-02-23 18:55:25 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
568078285520785408,Southwest,,Tarheelblue07,,0,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.,,2015-02-18 08:03:12 -0800,,Quito
569306599577112577,United,,Pseudonymous,,0,@united thank you! Excited to be working with you guys!,,2015-02-21 17:24:05 -0800,,Pacific Time (US & Canada)
569494958006263809,Delta,,BannMen,,0,@JetBlue we need an ETA please,,2015-02-22 05:52:33 -0800,,Quito
567852550512181248,Delta,,Nickymkirk,,0,@JetBlue where exactly can I leave a note,"[18.44643543, -66.28345755]",2015-02-17 17:06:12 -0800,Dorado,
569845862366633984,Delta,,rachelicha,,0,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",,2015-02-23 05:06:55 -0800,Boston,Eastern Time (US & Canada)
569757790626906112,Southwest,,hllgruber,,0,@SouthwestAir yes I was everything worked out great,"[34.00646846, -118.48131246]",2015-02-22 23:16:57 -0800,,
568483098310152193,Delta,,erinthetraveler,,0,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?,,2015-02-19 10:51:47 -0800,Massachusetts,Eastern Time (US & Canada)
568806985505726464,Delta,,MichelleAntunez,,0,@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1),,2015-02-20 08:18:47 -0800,"Miami,Florida",Central Time (US & Canada)
569143406724837376,United,,smallestnode,,0,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,,2015-02-21 06:35:36 -0800,"Boston, MA",
569963935429824512,United,,segallsays,,0,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,"[29.7420124, -95.5606921]",2015-02-23 12:56:06 -0800,"Houston, TX",America/Chicago
568823990321598465,US Airways,,MarkJablonowski,,0,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.,,2015-02-20 09:26:22 -0800,"Washington, DC",Eastern Time (US & Canada)
569633282855301120,American,,BethanySWinters,,1,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,,2015-02-22 15:02:12 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568210563991363584,United,,questions_faith,,0,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed,,2015-02-18 16:48:49 -0800,"Elkhart, Indiana",Atlantic Time (Canada)
570061339604987904,United,,cyberhosed,,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,,2015-02-23 19:23:09 -0800,,
569587844693536768,US Airways,,Harmony1412,,0,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w,,2015-02-22 12:01:39 -0800,Wonderland,Indiana (East)
569516908195815425,Delta,,djkeating13,,0,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",,2015-02-22 07:19:46 -0800,"Malden, MA",Eastern Time (US & Canada)
569615206625599488,Southwest,,Doanthatsme,,0,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,,2015-02-22 13:50:22 -0800,no where,Pacific Time (US & Canada)
567723534344933376,Southwest,,deantak,,0,@SouthwestAir discount for three delays?,,2015-02-17 08:33:33 -0800,Silicon Valley,Pacific Time (US & Canada)
569702567573368832,Delta,,jessbutl,,0,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,,2015-02-22 19:37:31 -0800,"Brooklyn, NY",
568795791445209088,United,,LuxuryFred,,0,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,,2015-02-20 07:34:19 -0800,In First Class,Arizona
568663147189415936,Virgin America,,davidhfe,,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,,2015-02-19 22:47:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569976751205584896,American,,djjohnpayne,,0,@AmericanAir Am I upgraded on my next flight?,,2015-02-23 13:47:01 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569910571686088704,US Airways,,JKlein126,,0,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,,2015-02-23 09:24:03 -0800,,
569676866824642561,American,,agoldenbrown,,0,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.,,2015-02-22 17:55:23 -0800,NYCATL,Eastern Time (US & Canada)
568662343170674688,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,2015-02-19 22:44:02 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570075101326024704,American,,siltonygonzalez,,0,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",,2015-02-23 20:17:50 -0800,,
569693592597323776,American,,KerithBurke,,0,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",,2015-02-22 19:01:51 -0800,SNY in NYC.,Eastern Time (US & Canada)
568811022049349633,US Airways,,CLChicosky,,0,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",,2015-02-20 08:34:50 -0800,,
569749896095358977,United,,patlee,,0,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,,2015-02-22 22:45:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569852084536750080,American,,Eleonora7,,0,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",,2015-02-23 05:31:38 -0800,"New York, NY ",Eastern Time (US & Canada)
568881357583097857,United,,d_goodspeed,,0,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO,"[33.64314381, -84.44252134]",2015-02-20 13:14:19 -0800,USA,Central Time (US & Canada)
569235155061227520,Southwest,,bsjuts,,0,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",,2015-02-21 12:40:11 -0800,Nebraska ,Central Time (US & Canada)
569749233344983040,United,,hilary33836700,,0,@united Is flight 746 going to sit on the tarmac FOREVER?????????,,2015-02-22 22:42:57 -0800,,
568902736462262272,US Airways,,LPNtoMD,,0,"@USAirways found the tix#, security code not working. Tried a dozen times.",,2015-02-20 14:39:16 -0800,,
567734329212940288,Southwest,,MrDavidLombardi,,0,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,,2015-02-17 09:16:26 -0800,AZ - USA,Arizona
569393942296432640,US Airways,,AdamGiamba,,0,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,,2015-02-21 23:11:09 -0800,"Bronx, NY",Eastern Time (US & Canada)
570261981569159169,Southwest,,briman007,,0,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!,,2015-02-24 08:40:26 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568716618794209280,United,,pongchmp,,0,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,,2015-02-20 02:19:42 -0800,,Eastern Time (US & Canada)
567867168429182976,United,,b29j3,,0,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?,,2015-02-17 18:04:18 -0800,,Pacific Time (US & Canada)
569680829481406464,US Airways,,Shak_Diezel,,0,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,,2015-02-22 18:11:08 -0800,,Eastern Time (US & Canada)
569697298768203776,United,,bricon67,,0,@United maybe find a different gate #ua1758,,2015-02-22 19:16:35 -0800,"ÜT: 33.987103,-118.399024",
568787787815776256,Southwest,,Tinygami,,0,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,,2015-02-20 07:02:30 -0800,Michigan,Tehran
569368160291463168,Virgin America,,MikeWiener,,0,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,,2015-02-21 21:28:42 -0800,,Eastern Time (US & Canada)
569525811704934401,US Airways,,ClaudOakeshott,,0,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,,2015-02-22 07:55:09 -0800,Washington DC,
569601363799359488,American,negative,stevereasnors,Flight Attendant Complaints,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,,2015-02-22 12:55:22 -0800,Los Angeles,Pacific Time (US & Canada)
568985883589906432,United,,your_ride_dear,,0,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",,2015-02-20 20:09:40 -0800,ONTARIO CANADA,
569525270907981825,Delta,,Luessen,,0,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,,2015-02-22 07:53:00 -0800,"New York, NY",Central Time (US & Canada)
570066859330019329,Delta,,djcheros,,0,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,,2015-02-23 19:45:05 -0800,"Portland, Maine",Eastern Time (US & Canada)
569319324810235904,US Airways,,kelleynandrew,,0,"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.",,2015-02-21 18:14:39 -0800,,
568883598281076738,US Airways,,xspike21,,0,@USAirways any chance of a travel advisory or DCA this weekend?,,2015-02-20 13:23:13 -0800,,Eastern Time (US & Canada)
569376145000390656,United,,tweets1971,,0,@united we have tried to change our flight THREE times on the phone and got disconnected each time.,,2015-02-21 22:00:26 -0800,Boston,
568787999036583936,United,,dnr_pr,,0,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,,2015-02-20 07:03:21 -0800,NYC,Eastern Time (US & Canada)
569317747101982720,Southwest,,scoobydoo9749,,0,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail","[39.1766628, -76.6694238]",2015-02-21 18:08:22 -0800,"Tallahassee, FL",America/Chicago
569944281512685570,American,,AyDiosMio,,0,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,"[34.0213466, -118.45229268]",2015-02-23 11:38:00 -0800,,Pacific Time (US & Canada)
569950766389182464,Delta,,YoungChipotle,,0,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS,,2015-02-23 12:03:46 -0800,new york,Eastern Time (US & Canada)
568879791648088065,Delta,,mhoffma8,,0,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,,2015-02-20 13:08:06 -0800,,
569938470824574976,Delta,,DivineMinded,,0,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,,2015-02-23 11:14:55 -0800,Raising Through 7,Eastern Time (US & Canada)
567918545046081537,United,,ClaudiaStClair,,0,@united received my bag. I appreciate taking care of the matter and following up!,"[40.54989958, -111.90404484]",2015-02-17 21:28:27 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
568057046303576065,United,,M_aggiee,,0,@united right... Are you guys charging for the air we breathe next?,,2015-02-18 06:38:48 -0800,New York,
567730143536226304,United,,napsareforkids,,0,@united all day travel. #swag #ijustwanttosleep,,2015-02-17 08:59:48 -0800,West Palm Beach ,
569673773567381505,American,,clara_ennist,,0,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",,2015-02-22 17:43:06 -0800,"Arlington, VA",
569946477356818432,Delta,,kbosspotter,,0,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.,,2015-02-23 11:46:43 -0800,Logan International Airport,Atlantic Time (Canada)
570296572375900160,American,,TheVirtualJosh,,0,"@AmericanAir yes yes yes,so glad to be headed home!",,2015-02-24 10:57:53 -0800,,
567747764906635265,United,,MoonSetGallery,,0,@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site,,2015-02-17 10:09:50 -0800,Southern New Jersey,Eastern Time (US & Canada)
568117667879628800,United,,rsparno,,0,@united your overall experience of flying is not friendly,,2015-02-18 10:39:41 -0800,"Belle Mead, NJ",Quito
568779615323299840,Delta,,SMHillman,,2,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,,2015-02-20 06:30:02 -0800,"New York, NY",Eastern Time (US & Canada)
568265552583479296,Virgin America,,mikeb51431,,0,@VirginAmerica when are you flying to hawaii,,2015-02-18 20:27:20 -0800,,Arizona
569605690471288832,US Airways,,RobVyvey,,0,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,,2015-02-22 13:12:34 -0800,Kingston ontario Canada,Eastern Time (US & Canada)
569343738331275264,US Airways,,OP_Rahul,,0,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.,,2015-02-21 19:51:39 -0800,"Ocean View, Hawaii",
569959876706885632,American,,j_baucom,,0,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",,2015-02-23 12:39:58 -0800,,Atlantic Time (Canada)
568702964623216643,United,,dan_roam,,0,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",,2015-02-20 01:25:27 -0800,,
569972935227674624,American,,Itoe20,,0,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",,2015-02-23 13:31:52 -0800,DFW,Central Time (US & Canada)
567742238562975745,Delta,,oheyjasmine,,0,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",,2015-02-17 09:47:52 -0800,Puerto Rico ,Hawaii
569959393917149189,US Airways,,letyak,,0,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,,2015-02-23 12:38:03 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
567745507834220546,US Airways,,JKrace45,,0,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM,,2015-02-17 10:00:51 -0800,,
568853687130390528,Southwest,,djknuckles,,0,@SouthwestAir I have the DM from @SouthwestVerity if needed,,2015-02-20 11:24:22 -0800,WORLDWIDE,Pacific Time (US & Canada)
569659173044129792,American,,WishUpon_26,,0,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,,2015-02-22 16:45:05 -0800,KY,Eastern Time (US & Canada)
570040888321318912,Delta,,CougSID,,0,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,,2015-02-23 18:01:53 -0800,"Olympia, WA ✈ Charleston, SC",Eastern Time (US & Canada)
568405950958333952,US Airways,,princessjenine,,0,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,,2015-02-19 05:45:13 -0800,wonderland,Atlantic Time (Canada)
570239165675249666,United,,Hannahsfight1,,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,,2015-02-24 07:09:46 -0800,Right Now Mostly The Hospital,Atlantic Time (Canada)
570300262302289920,American,,pokecrastinator,,0,"@AmericanAir Thank you, you too!",,2015-02-24 11:12:32 -0800,United States,Mountain Time (US & Canada)
569229557468827648,US Airways,,beekaytulsa,,0,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,,2015-02-21 12:17:56 -0800,Flyover country,Central Time (US & Canada)
569594026732740609,American,,TomGasparetti,,0,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?,,2015-02-22 12:26:13 -0800,,
569922437195829248,American,,yourlocalnyer,,0,"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",,2015-02-23 10:11:12 -0800,"Dallas, TX",Central Time (US & Canada)
569566673235271680,Southwest,,mightymolar,,0,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,"[38.84884095, -77.04207298]",2015-02-22 10:37:31 -0800,"Rockville, Maryland",Eastern Time (US & Canada)
569086048388538368,Southwest,,jsanner2,,0,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,,2015-02-21 02:47:41 -0800,,
569261347688607744,Virgin America,,carabubes,,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",,2015-02-21 14:24:16 -0800,"Los Angeles, California",Central Time (US & Canada)
569526960268963840,Delta,,TheGeoffHunt,,0,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,,2015-02-22 07:59:43 -0800,Washington D.C.,Atlantic Time (Canada)
569858507341606912,United,,krichards0488,,0,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",,2015-02-23 05:57:10 -0800,"San Jose, CA",Pacific Time (US & Canada)
568812654346653697,Delta,,gloeb90,,0,@JetBlue OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.,,2015-02-20 08:41:19 -0800,NY,
567737317432258560,Southwest,,DaxJeter,,0,@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available,,2015-02-17 09:28:19 -0800,"Nashville,TN",
569714230842302464,American,,clara_ennist,,0,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,,2015-02-22 20:23:52 -0800,"Arlington, VA",
568487293100691457,Delta,,alanbestnyc,,0,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.,,2015-02-19 11:08:27 -0800,,Quito
569906831352578049,United,,JuanseMolano,,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,,2015-02-23 09:09:11 -0800,,Quito
569745645956771840,United,,patlee,,0,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ","[0.0, 0.0]",2015-02-22 22:28:42 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569343003476819969,Delta,,dgruber1700,,0,@JetBlue flite454,,2015-02-21 19:48:44 -0800,,
567821242029359104,Southwest,,TinaIsBack,,0,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,"[40.65957477, -74.17018971]",2015-02-17 15:01:48 -0800,Nashville by way of New York,Central Time (US & Canada)
569615540089700353,American,,HertzOnMyCouch,,0,@AmericanAir hi how are you,,2015-02-22 13:51:42 -0800,hertz's couch ,
568503048961724417,United,,DaveGraf1965,,0,@united too long for 140 characters,,2015-02-19 12:11:03 -0800,,Atlantic Time (Canada)
568844078730727424,United,,paul_chard63,,0,"@united I log in, view reservations, try view specific reservation & takes me back to login page,",,2015-02-20 10:46:11 -0800,"Celebration, FL ",Eastern Time (US & Canada)
569863714704220160,United,,ScottHRoth,,0,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,,2015-02-23 06:17:51 -0800,"Needham, MA",Eastern Time (US & Canada)
569905298481274880,American,,nic_tudobem,,0,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",,2015-02-23 09:03:06 -0800,New York,
568139007617597440,Southwest,,angeladoheny26,,0,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,,2015-02-18 12:04:29 -0800,,
568397140977979392,US Airways,,NovaCat91,,0,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,,2015-02-19 05:10:13 -0800,"40.0587, -75.3659",Eastern Time (US & Canada)
569971526876962819,Southwest,,Hustleran,,0,@SouthwestAir I sent a email to customer relations and I will be calling tomorrow.,,2015-02-23 13:26:16 -0800,,
569512239209824256,Delta,,cshells4,,0,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,,2015-02-22 07:01:13 -0800,Connecticut,
567726092518031360,Virgin America,,PlayjtLV,,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,"[36.08546367, -115.31814055]",2015-02-17 08:43:42 -0800,"Las Vegas, NV",
570296273611448320,US Airways,,ashleycolburn,,0,@USAirways I have two tight connections in #Charlotte and #Frankfurt,,2015-02-24 10:56:41 -0800,San Diego,Pacific Time (US & Canada)
569947332135018496,Delta,,mdattaro,,0,“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.,,2015-02-23 11:50:07 -0800,"College Park, MD",Eastern Time (US & Canada)
567742148603170816,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,"[37.80065252, -122.43857414]",2015-02-17 09:47:31 -0800,"San Franciso, CA",Pacific Time (US & Canada)
569625173176901632,United,,mathardin,,0,@united has an United flight ever been on time. #americanisbetter,,2015-02-22 14:29:59 -0800,Corpus Christi,
570259700937134080,American,,Jacqueline062,,0,“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol,,2015-02-24 08:31:22 -0800,"Dallas, Texas",Central Time (US & Canada)
569734884396302338,US Airways,,Alauric_21,,0,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,,2015-02-22 21:45:56 -0800,ImInMiamiBitch,Central Time (US & Canada)
569623961224351744,American,,TejasGooner,,0,@AmericanAir your message was delayed I just responded,,2015-02-22 14:25:10 -0800,The Republic of Texas,Central Time (US & Canada)
569604985110994945,United,,rayja9,,0,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,,2015-02-22 13:09:45 -0800,,
570222481618948096,US Airways,,lmeckPR,,0,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,,2015-02-24 06:03:28 -0800,Maryland,Quito
569669872050765824,Southwest,,Chartchai1983,,0,@SouthwestAir gimme,,2015-02-22 17:27:36 -0800,seattle,Pacific Time (US & Canada)
570280852791422976,US Airways,,mdendas,,0,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow,,2015-02-24 09:55:25 -0800,,Eastern Time (US & Canada)
570281470507352064,American,,chone1984,,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,,2015-02-24 09:57:52 -0800,,Eastern Time (US & Canada)
567846970141716481,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,,2015-02-17 16:44:02 -0800,"Dallas, Texas",Pacific Time (US & Canada)
569523831460761601,United,,czamkoff,,0,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",,2015-02-22 07:47:17 -0800,,
568942133698146306,Southwest,,I_D_Girl,,0,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.,,2015-02-20 17:15:49 -0800,¢нιℓℓιи αт αи ιD ¢σи¢єят,
569639294152806400,United,,immersiveg,,1,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline",,2015-02-22 15:26:05 -0800,Los Angeles,Pacific Time (US & Canada)
570064285860171776,American,,JasonShaw2,,5,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,,2015-02-23 19:34:51 -0800,Belleville,Eastern Time (US & Canada)
569701230479413249,US Airways,,dline2005,,0,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",,2015-02-22 19:32:12 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568925054089629696,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,,2015-02-20 16:07:57 -0800,,
569277854950817792,Virgin America,,lexiesalas,,0,@VirginAmerica trying to book a flight & your site is down 😁,,2015-02-21 15:29:51 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
570225101104226304,American,,Daphnewayans,,0,@AmericanAir I wish I could remember all of their names!,,2015-02-24 06:13:53 -0800,Los Angeles,
568395094232932352,Delta,,akhanIO,,0,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,,2015-02-19 05:02:05 -0800,,Pacific Time (US & Canada)
569610542723309568,US Airways,,FvGrecia,,0,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,,2015-02-22 13:31:50 -0800,,
568541544506114048,United,,JFED15,,0,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,,2015-02-19 14:44:01 -0800,,
568180799838801920,United,,AlexSenchak,,0,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",,2015-02-18 14:50:33 -0800,"Boston, MA ",Atlantic Time (Canada)
568189531033174016,Virgin America,,iamDavidAustin,,0,@VirginAmerica great. Well deserved.,,2015-02-18 15:25:15 -0800,,Pacific Time (US & Canada)
569620850820956160,American,,5amantha_marie,,0,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,,2015-02-22 14:12:48 -0800,,Amsterdam
569741325454540800,United,,ChrisPinTX,,1,@united On top of that I paid for 1st class and my wife got stuck in coach.,,2015-02-22 22:11:31 -0800,,Central Time (US & Canada)
568912678917271552,US Airways,,LonniebetCh,,0,@USAirways you suck and you ruined my day. And my vacation isn't even until June.,,2015-02-20 15:18:47 -0800,philadelphia,Quito
569903840507506688,United,,chefpaulcia,,0,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,,2015-02-23 08:57:18 -0800,,Central Time (US & Canada)
569505407862902784,United,,21stCenturyMom,,0,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,,2015-02-22 06:34:04 -0800,,Pacific Time (US & Canada)
568793782164062208,Southwest,,Sinatra1979,,0,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:20 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
570302532955844608,Southwest,,Shpressyourself,,0,@SouthwestAir love them! Always get the best deals!,,2015-02-24 11:21:34 -0800,,Central Time (US & Canada)
569647082870415361,US Airways,,tworstwots,,0,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,,2015-02-22 15:57:02 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569987277734207488,Southwest,,brian_willie,,0,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",,2015-02-23 14:28:51 -0800,"Franklin, TN",Eastern Time (US & Canada)
569938845111848961,Delta,,twiterston,,0,Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”,,2015-02-23 11:16:24 -0800,1 of the 50,Central Time (US & Canada)
570001601055883265,Delta,,AritheGenius,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH,,2015-02-23 15:25:46 -0800,Will Work For Music,America/Chicago
568558728263254017,United,,cheryllynnregan,,0,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",,2015-02-19 15:52:18 -0800,USA,Eastern Time (US & Canada)
568071468312981504,Delta,,JetBlueNews,,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A,,2015-02-18 07:36:06 -0800,USA,Sydney
570287210219606016,Delta,,_carolion,,0,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,,2015-02-24 10:20:40 -0800,,Quito
568525573175136256,Southwest,,PeterQuintas,,0,"@southwestair *any site*? gmail, facebook, etc.",,2015-02-19 13:40:33 -0800,Tampa Bay (Chicago native),Quito
567813060027772928,Southwest,,sjcourson,,0,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,,2015-02-17 14:29:17 -0800,St. Petersburg,Eastern Time (US & Canada)
567726912186118144,Delta,,heyheyman,,0,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?,,2015-02-17 08:46:58 -0800,"Boston, MA",Eastern Time (US & Canada)
569223536507809792,US Airways,,Matt_Gerlach,,0,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,,2015-02-21 11:54:01 -0800,"ÜT: 43.106744,-76.14949",Eastern Time (US & Canada)
569591540944756737,American,,GregPoos,,0,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards",,2015-02-22 12:16:20 -0800,,
568694278890901504,United,,kathryn217628,,0,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?,,2015-02-20 00:50:56 -0800,,
569510808847196160,US Airways,,sturtwood,,0,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,,2015-02-22 06:55:32 -0800,"Unley Oval, Norwood SA",
568549781502496768,Southwest,,callmemrssachs,,0,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,,2015-02-19 15:16:45 -0800,sacramento.ca.usa,Arizona
570216606057541632,American,,mirandaash,,0,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,,2015-02-24 05:40:07 -0800,"Surrey, UK",London
569909908738580481,American,,rockyparr,,0,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,,2015-02-23 09:21:25 -0800,VB/VA,
567790510502371328,Southwest,,ginnyrajnes,,0,@SouthwestAir: why no charging station in SAN?,,2015-02-17 12:59:41 -0800,"baltimore, md",
567854566122864640,US Airways,,KristinKlutz,,0,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,,2015-02-17 17:14:13 -0800,,
568187334111289344,Delta,,shypoke1,,0,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,,2015-02-18 15:16:31 -0800,,Pacific Time (US & Canada)
567835334572130304,Southwest,,JennOlsen7,,0,@SouthwestAir can I use points to book a rental car?,,2015-02-17 15:57:48 -0800,,
567866162865971201,US Airways,,willary,,0,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,"[35.22363719, -80.94045544]",2015-02-17 18:00:18 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568639242483556352,United,,stephaniefoos,,0,@united what is your plan to reduce delays?,"[40.71288929, -74.16612474]",2015-02-19 21:12:14 -0800,"Boston, MA",Alaska
569890152832749568,US Airways,,steve_muns,,0,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,,2015-02-23 08:02:55 -0800,"Washington, DC",Eastern Time (US & Canada)
570135557151580160,United,,The5y5Adm1n,,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,,2015-02-24 00:18:04 -0800,,
569674565074481152,American,,agoldenbrown,,0,@AmericanAir the bags arent even loaded on the plane??? #Flight293,,2015-02-22 17:46:15 -0800,NYCATL,Eastern Time (US & Canada)
570306867135696897,US Airways,,AshleyKAtherton,,0,"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!",,2015-02-24 11:38:47 -0800,,Central Time (US & Canada)
569815968194678784,United,,8629Fissile,,0,@united Do you have a further update on the suitcase today please.,,2015-02-23 03:08:08 -0800,,London
569922657937956864,Southwest,,AayeBaby,,0,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",,2015-02-23 10:12:04 -0800,D(M)V,Eastern Time (US & Canada)
569480693782339584,United,,gwp22183,,0,"@united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks.",,2015-02-22 04:55:52 -0800,Metro DC Area,
569660306298945537,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,,2015-02-22 16:49:35 -0800,Does it really matter,
569608322925473792,United,,abbymrudd,,1,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",,2015-02-22 13:23:01 -0800,"Chicago, IL",Central Time (US & Canada)
567845998166339584,Delta,,DonnellyVJ,,0,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,,2015-02-17 16:40:10 -0800,,
570252052099678208,US Airways,,yorkshire2002,,1,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,,2015-02-24 08:00:58 -0800,Kentucky,Eastern Time (US & Canada)
570010539499393025,Virgin America,,BobGlavinVO,,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,,2015-02-23 16:01:17 -0800,"New York, NY",Eastern Time (US & Canada)
569825133705216001,US Airways,,KAhax,,0,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,"[40.49569523, -80.24513477]",2015-02-23 03:44:33 -0800,,
567841828411551744,Delta,,StacyCrossB6,,1,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk",,2015-02-17 16:23:36 -0800,Philadelphia,Eastern Time (US & Canada)
570289473898082305,US Airways,,djndc4l,,0,@USAirways Why can't I check in online for a flight tomorrow am?,,2015-02-24 10:29:40 -0800,,
569624621047111680,Delta,,BillChurchMedia,,0,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,,2015-02-22 14:27:47 -0800,"Sarasota, FL",Pacific Time (US & Canada)
568791035297468416,Virgin America,,Hwoodboy24,,0,@VirginAmerica thank you! I absolutely will 😎,,2015-02-20 07:15:25 -0800,BOS • LA • NYC ,Pacific Time (US & Canada)
567805339790475264,United,,gg8929,,7,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,,2015-02-17 13:58:36 -0800,,Amsterdam
569273785553178624,Delta,,jsgerson,,0,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",,2015-02-21 15:13:41 -0800,,
569234806543929344,US Airways,,POnions,,0,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,,2015-02-21 12:38:48 -0800,"CT, USA",Central Time (US & Canada)
567759344360783872,US Airways,,afioto,,0,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,"[35.20346242, -80.92218024]",2015-02-17 10:55:50 -0800,,Central Time (US & Canada)
569962494283919360,American,,UllCon,,0,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,,2015-02-23 12:50:22 -0800,"Michigan, US",Quito
569983511609757696,Southwest,,djplays,,0,@SouthwestAir no fare giving out clues. In route now.,,2015-02-23 14:13:53 -0800,,
568088967419023360,United,,1LovePT,,0,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,,2015-02-18 08:45:39 -0800,Canada,Eastern Time (US & Canada)
569598511483789312,Southwest,,MStudioFBA,,0,@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.,,2015-02-22 12:44:02 -0800,USA,Mountain Time (US & Canada)
570289584061480960,Virgin America,,HyperCamiLax,,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,,2015-02-24 10:30:06 -0800,NYC,America/New_York
569920824905306113,Virgin America,,cabowine,,0,@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?,,2015-02-23 10:04:47 -0800,"Los Cabos,Mexico",Arizona
569753041420865536,United,,The5y5Adm1n,,0,@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),,2015-02-22 22:58:05 -0800,,
568903479722246144,United,,caseymugar,,0,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",,2015-02-20 14:42:13 -0800,"Culver City, CA",Pacific Time (US & Canada)
569620438734807042,Southwest,,kirsten_lana,,0,@SouthwestAir just sent it,,2015-02-22 14:11:10 -0800,"Boston, MA",Eastern Time (US & Canada)
569975155964772352,Southwest,,seezulu,,0,"@SouthwestAir that was supposed to say ""boo"" not book. booo.",,2015-02-23 13:40:41 -0800,,
568802396907835393,Virgin America,,AdamSinger,,0,@VirginAmerica happy to spend the day together. Let's do this!,,2015-02-20 08:00:33 -0800,"San Francisco, CA",Central Time (US & Canada)
569950567663050752,Delta,,Baldeebynature,,0,@JetBlue *fights air*,,2015-02-23 12:02:59 -0800,,Atlantic Time (Canada)
570021485466685440,US Airways,,mitchsunderland,,0,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",,2015-02-23 16:44:47 -0800,"Florida Raised, NYC Based ",London
567774139353722880,Southwest,,caralageson,,0,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,,2015-02-17 11:54:38 -0800,"Cleveland, Ohio",Central Time (US & Canada)
570023318251642883,US Airways,,Wheres_Papi,,0,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,,2015-02-23 16:52:04 -0800,USA,Eastern Time (US & Canada)
569303779822190593,US Airways,,bartha75,,0,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",,2015-02-21 17:12:52 -0800,san diego,
569671596744380416,Southwest,,MNTmoney91,,0,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,,2015-02-22 17:34:27 -0800,MINNESOTA,Eastern Time (US & Canada)
569982678558048256,United,,cameronsmith17,,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",,2015-02-23 14:10:34 -0800,,Mountain Time (US & Canada)
568891974687830016,Delta,,_stephanieejayy,,0,@JetBlue okay thanks. Hope to be flying with you guys soon!,,2015-02-20 13:56:30 -0800,,
570078102551834624,US Airways,,KinnaneCallum,,0,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",,2015-02-23 20:29:45 -0800,,
569847223829307392,American,,ronlieber,,2,"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?",,2015-02-23 05:12:20 -0800,Brooklyn by way of Chicago,
567999609248858112,United,,thebavers,,0,"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",,2015-02-18 02:50:34 -0800,"Alvechurch, Worcestershire, UK",
569648229295329280,Delta,,Scott66Ash,,0,@JetBlue thanks for the response. We are hopeful.,,2015-02-22 16:01:36 -0800,,Atlantic Time (Canada)
570015470570639360,US Airways,,jasemccarty,,0,@USAirways and despite tailwind… Will still be Late Flight.,,2015-02-23 16:20:53 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569840848764059648,American,,RMauldin,,1,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,,2015-02-23 04:47:00 -0800,Texas,
569527440499978240,US Airways,,NQ1977,,0,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,,2015-02-22 08:01:37 -0800,England,London
569923761232850944,Delta,,LeroyFunkdafied,,0,@JetBlue ...really?,,2015-02-23 10:16:28 -0800,"Bangor, Maine, USA",Eastern Time (US & Canada)
570087950156898305,American,,marcy_test,,0,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,,2015-02-23 21:08:53 -0800,Arlington VA,
569630092273410048,Virgin America,,MOCBlogger,,0,@VirginAmerica Another delayed flight? #likingyoulessandless,,2015-02-22 14:49:31 -0800,San Diego,Alaska
569671617674022912,United,,ScottBerry18,,0,"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",,2015-02-22 17:34:32 -0800,"Albuquerque, New Mexico",Arizona
568556238012678144,United,,SonyaSloanMD,,0,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,,2015-02-19 15:42:25 -0800,"Houston, TX, USA",Central Time (US & Canada)
568940981321637889,Southwest,,fishie1199,,0,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,,2015-02-20 17:11:15 -0800,,Quito
569268751008436224,Delta,,sbgblee,,0,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.,,2015-02-21 14:53:41 -0800,,
569820790905970688,US Airways,,sheilafmaguire,,0,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","[36.11203645, -115.17712729]",2015-02-23 03:27:17 -0800,"Scituate, MA",Eastern Time (US & Canada)
569244956663148544,Delta,,PatricePinkFile,,0,@JetBlue good to hear. Thx for being responsive.,,2015-02-21 13:19:08 -0800,"Washington, DC",Eastern Time (US & Canada)
569247029446119424,United,,pongchmp,,1,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",,2015-02-21 13:27:22 -0800,,Eastern Time (US & Canada)
567984939221852160,United,,urno12,,0,"@united it has now been 16 days since i applied for my compensation?
Y have i had no correspondence",,2015-02-18 01:52:16 -0800,bonkers in Yonkers,New Delhi
569692664720797696,American,,TwinkleChar,,0,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,,2015-02-22 18:58:10 -0800,Mind Tripping,Central Time (US & Canada)
570274049118625792,Southwest,,bmorechi,,0,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",,2015-02-24 09:28:23 -0800,Chicago,Central Time (US & Canada)
568556148368019456,Delta,,CaralynMirand,,0,@JetBlue thanks JB!! This is why I 💙 you!,,2015-02-19 15:42:03 -0800,"Buffalo, NY",Eastern Time (US & Canada)
570265804748550144,Southwest,,Heavenlychc9,,0,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,,2015-02-24 08:55:37 -0800,,
568442965661761536,Delta,,kzone7,,0,@JetBlue That's why I love JetBlue! #truebluemember4life,,2015-02-19 08:12:18 -0800,"Long Island, NY",Eastern Time (US & Canada)
569938319024332801,American,,weezerandburnie,,0,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,,2015-02-23 11:14:18 -0800,Belle MO,
569919280361414656,Southwest,,rcymozart,,0,@SouthwestAir it eventually arrived. just seemed really slow. :),,2015-02-23 09:58:39 -0800,"Redlands, CA",Pacific Time (US & Canada)
569777329330884608,United,,BrendanPFarrell,,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …","[0.0, 0.0]",2015-02-23 00:34:35 -0800,New York/New Jersey,Eastern Time (US & Canada)
569567144318365696,Southwest,,Kehrricane,,0,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,,2015-02-22 10:39:23 -0800,Wichita,Central Time (US & Canada)
570056289419526145,American,,foschini3,,0,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,,2015-02-23 19:03:05 -0800,Houston,Central Time (US & Canada)
570136130126897152,American,,TinaHovsepian,,0,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,,2015-02-24 00:20:20 -0800,North Hollywood,
570021779521085440,Delta,,RobertPiacente,,0,"@JetBlue can your people working this contact me, I have a project in the works.","[40.76262466, -73.73946148]",2015-02-23 16:45:57 -0800,"Long Island, NY",Eastern Time (US & Canada)
568496673237929984,United,,skyjumper77,,0,@united or did you mean 24-26?,,2015-02-19 11:45:43 -0800,,
570176385534300160,American,,sirmunchie,,0,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",,2015-02-24 03:00:18 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
568983310438805505,Delta,,corradokid,,0,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,,2015-02-20 19:59:27 -0800,"New York, NY",Eastern Time (US & Canada)
568640385117003776,United,,Sweet_Curly,,0,"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?",,2015-02-19 21:16:47 -0800,,Berlin
570033778300620801,United,,throthra,,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",,2015-02-23 17:33:38 -0800,,
569936014094897152,United,,docmartin_10,,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",,2015-02-23 11:05:09 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569956726318850048,Southwest,,meredithrae1,,0,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",,2015-02-23 12:27:27 -0800,,
568991695917834240,Delta,,jcran72,,0,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348,,2015-02-20 20:32:46 -0800,Long Beach,
568374502582816768,United,,Enix23,,0,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?,,2015-02-19 03:40:15 -0800,,Atlantic Time (Canada)
569683647990599681,United,,almaaa08,,0,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,,2015-02-22 18:22:20 -0800,,Eastern Time (US & Canada)
569920508923215872,United,,_mhertz,,1,@united that's not even an apology,,2015-02-23 10:03:32 -0800,,Pacific Time (US & Canada)
567773706707021824,United,,mac8315,,0,@united was never given one,,2015-02-17 11:52:55 -0800,,Eastern Time (US & Canada)
567757851104641024,US Airways,,BlessedEpiphany,,0,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,,2015-02-17 10:49:54 -0800,"Dallas, TX by way of Tampa, FL",America/Chicago
568281771298521088,Southwest,,GoldBuyingGirl,,0,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,,2015-02-18 21:31:47 -0800,"Houston, Texas",Central Time (US & Canada)
568055631065653250,US Airways,,kelliwilson02,,0,@USAirways I don't need to rebook I need to know the policy,,2015-02-18 06:33:11 -0800,Houston Texas,Central Time (US & Canada)
569713615047168000,American,,jcarney6,,0,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups,,2015-02-22 20:21:25 -0800,"Sarasota, FL",
570241050079420417,American,,petchmo,,0,"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)",,2015-02-24 07:17:15 -0800,Chicago,Central Time (US & Canada)
568037842838024192,Southwest,,AndreaPark20,,0,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,,2015-02-18 05:22:30 -0800,,Quito
568834851517771776,United,,BananaPants06,,1,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",,2015-02-20 10:09:31 -0800,Chicago,Central Time (US & Canada)
567734795849834497,United,,shannonhannon,,0,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,,2015-02-17 09:18:17 -0800,,
569952285024915456,Southwest,,littlemissjacob,,0,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",,2015-02-23 12:09:48 -0800,,Pacific Time (US & Canada)
568997394345533440,US Airways,,SweetingR,,0,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!,,2015-02-20 20:55:24 -0800,"Asheville, NC",Eastern Time (US & Canada)
569231858485080066,United,,WSlough,,0,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,"[38.94291482, -77.44870496]",2015-02-21 12:27:05 -0800,"Richmond, VA",
569660501526859776,American,,ti2469,,0,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,,2015-02-22 16:50:22 -0800,,
568239036533497856,Virgin America,,Joaquin68443,,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,,2015-02-18 18:41:58 -0800,714 to 972,
570278803399798784,American,,DBlock_Official,,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,,2015-02-24 09:47:16 -0800,Posted,Central Time (US & Canada)
569685957437362176,Southwest,,bmeshoulam,,0,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",,2015-02-22 18:31:31 -0800,"Cambridge, MA",Atlantic Time (Canada)
568838743030956032,US Airways,,MikeSelesky,,0,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,,2015-02-20 10:24:59 -0800,,
569420237189181440,Delta,,MaverickEMT,,0,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,,2015-02-22 00:55:38 -0800,New York,Eastern Time (US & Canada)
568521376245501956,Delta,,kbosspotter,,0,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,,2015-02-19 13:23:53 -0800,Logan International Airport,Atlantic Time (Canada)
568169348721848322,Delta,,JetBlueNews,,0,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY,,2015-02-18 14:05:03 -0800,USA,Sydney
568829891220803584,Delta,,Cindy3015,,0,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,,2015-02-20 09:49:49 -0800,"Rochester , N.Y",Eastern Time (US & Canada)
568505005633880064,US Airways,,christinachime,,0,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,,2015-02-19 12:18:50 -0800,,
568576763212619777,United,,gambajosh,,0,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,,2015-02-19 17:03:58 -0800,"Jacksonville Beach, FL",Tehran
570009292885123072,Delta,,hellotweety_,,0,um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”,,2015-02-23 15:56:20 -0800,,Eastern Time (US & Canada)
568309328127655936,United,,AirUKPhoto,,2,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,,2015-02-18 23:21:17 -0800,London Heathrow.,
569974287286845441,American,,AnnaIntheCity,,0,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",,2015-02-23 13:37:14 -0800,Northern Virginia,Eastern Time (US & Canada)
570200237622611968,Southwest,,kcormier19,,0,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",,2015-02-24 04:35:05 -0800,,Eastern Time (US & Canada)
569235825680105472,Delta,,SenatorA7,,0,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,,2015-02-21 12:42:51 -0800,Louie's in the Bronx,Eastern Time (US & Canada)
568894575596580864,United,,KennethRMurray,,0,@united Thank you. Any help is appreciated.,,2015-02-20 14:06:51 -0800,"Kenosha, WI",Central Time (US & Canada)
570278644918194176,American,,JesicaLSantos,,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",,2015-02-24 09:46:38 -0800,NY (Globetrotter.ExBonaerense),
567774229249421312,US Airways,,amorris1116,,0,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",,2015-02-17 11:54:59 -0800,,
569851952282112000,American,,RLDelahunty,,0,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,"[51.44283789, -0.13974112]",2015-02-23 05:31:07 -0800,London ,
570021054015541248,American,,djjohnpayne,,0,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,,2015-02-23 16:43:04 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569353641615687680,US Airways,,jessouc,,0,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,,2015-02-21 20:31:00 -0800,,Mountain Time (US & Canada)
568474189818146816,US Airways,,syndscu,,0,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,,2015-02-19 10:16:23 -0800,,
568148294087479296,United,,froyomama,,0,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",,2015-02-18 12:41:23 -0800,,Central Time (US & Canada)
570067865946234883,US Airways,,m2gris,,0,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",,2015-02-23 19:49:05 -0800,"Irvine, Ca",
569558589628502016,United,,4geiger,,0,@united so what's the solution?,,2015-02-22 10:05:24 -0800,Kingwood,
567907935331971072,Southwest,,Georga46,,0,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,,2015-02-17 20:46:17 -0800,"Clover, SC",Eastern Time (US & Canada)
568202255205335041,US Airways,,od2be2003,,0,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,,2015-02-18 16:15:48 -0800,"Dallas, TX",Eastern Time (US & Canada)
570054647689322496,United,,AlexanderKrach,,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,,2015-02-23 18:56:33 -0800,,Pacific Time (US & Canada)
567772685472915456,Virgin America,,cayocrazy,,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,,2015-02-17 11:48:51 -0800,,
569159619710361600,United,,zombiesausage,,0,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,"[39.74529398, -104.99225976]",2015-02-21 07:40:02 -0800,"Denver, CO",Mountain Time (US & Canada)
568782732358258689,US Airways,,jessergauvin,,0,@USAirways what is the damn delay????,,2015-02-20 06:42:25 -0800,Nantucket,Quito
569970865607090176,Southwest,,CravenMorhead,,0,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding",,2015-02-23 13:23:38 -0800,,Mountain Time (US & Canada)
570079699595980802,United,,MelanieSpring,,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,,2015-02-23 20:36:06 -0800,"Washington, DC",Eastern Time (US & Canada)
569664265218600960,American,,HaileyUrban,,0,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,,2015-02-22 17:05:19 -0800,,Alaska
568211263303639040,US Airways,,DAngel082,,0,@USAirways so far I've gotten six different answers,,2015-02-18 16:51:36 -0800,New York,
570210502955155456,Southwest,,duneshadow,,0,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,,2015-02-24 05:15:52 -0800,"Minneapolis, MN",Central Time (US & Canada)
569349932131487746,United,,kreespa,,0,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",,2015-02-21 20:16:16 -0800,Little Rhody,Eastern Time (US & Canada)
569710019333107714,United,,patlee,,1,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,,2015-02-22 20:07:07 -0800,"Bay Area, CA",Pacific Time (US & Canada)
567762670045364225,US Airways,,MsAmanRm103,,0,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,,2015-02-17 11:09:03 -0800,"Detroit, MI",
570280782373228544,Delta,,Arevans87,,0,@JetBlue Stop trying to make #fleek happen! #PointsMe,,2015-02-24 09:55:08 -0800,,
568911315026063361,United,,DreLongo,,1,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,,2015-02-20 15:13:22 -0800,Boston,
569911218942517248,Virgin America,,yazdanagh,,0,@VirginAmerica why is flight 345 redirected?,,2015-02-23 09:26:37 -0800,,
568070338438963200,United,,Bhuvanasaurus,,0,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.,,2015-02-18 07:31:37 -0800,,
569646854402486272,American,,JamieStrong38,,0,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,,2015-02-22 15:56:08 -0800,,
569771711408644096,US Airways,,jakenemmasmom,,0,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,,2015-02-23 00:12:16 -0800,,
569144929093615616,United,,convair990BHX,,1,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT,,2015-02-21 06:41:39 -0800,,London
570067446712791040,American,,louprice13,,0,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,,2015-02-23 19:47:25 -0800,Chicago,
567789749013086208,Southwest,,floridacarolina,,0,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",,2015-02-17 12:56:39 -0800,"Nashville, TN",Central Time (US & Canada)
570056874583654402,Southwest,,kelios,,0,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",,2015-02-23 19:05:24 -0800,,Central Time (US & Canada)
568895856750899202,United,,44Stocker,,0,@united how long does it take for customer feedback to respond to a complaint?,,2015-02-20 14:11:56 -0800,,
569687291007881216,American,,JanssenMA,,0,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad,,2015-02-22 18:36:49 -0800,,
570232726206312448,United,,TaylorGravett,,0,@united please be good to me this weekend!,,2015-02-24 06:44:10 -0800,Kansas,Central Time (US & Canada)
570085589011148801,United,,tomcrabtree,,0,@united But thanks for asking,,2015-02-23 20:59:30 -0800,San Francisco,Pacific Time (US & Canada)
569242046621491200,US Airways,,Tom4719,,0,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,,2015-02-21 13:07:34 -0800,"West Des Moines, IA",Central Time (US & Canada)
569077766022246400,United,,DaRenton,,0,@united already missed connection... UA 495,,2015-02-21 02:14:47 -0800,Colorado,Mountain Time (US & Canada)
569673044802854912,American,,otisday,,0,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",,2015-02-22 17:40:12 -0800,Pekin,Eastern Time (US & Canada)
570307434113310720,American,,LauraMolito,,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",,2015-02-24 11:41:02 -0800,"New York, NY",Atlantic Time (Canada)
568604311598469121,Delta,,yaffasolin,,2,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,,2015-02-19 18:53:26 -0800,New York,Pacific Time (US & Canada)
569870252508635136,American,,oksrocks,,0,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent.",,2015-02-23 06:43:50 -0800,,Central Time (US & Canada)
570276440874323968,Southwest,,cheesensausage,,0,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",,2015-02-24 09:37:53 -0800,Eau Claire,
569647169084526593,Delta,,cwolicki,,0,"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate",,2015-02-22 15:57:23 -0800,Boston,Eastern Time (US & Canada)
569915182329286656,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,2015-02-23 09:42:22 -0800,Grand Rapids,Quito
570038498566283264,American,,JohnMHaaland,,0,@AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!,,2015-02-23 17:52:23 -0800,New York Tri-State,Eastern Time (US & Canada)
569005718365298689,United,,ldellabella,,0,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,,2015-02-20 21:28:29 -0800,Cincinnati,
568552167122055168,US Airways,,gprtraveller,,0,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,,2015-02-19 15:26:14 -0800,,
570258457804189696,American,,whitejen99,,0,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks",,2015-02-24 08:26:25 -0800,,
569901072443166720,United,,danazezzo,,0,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,,2015-02-23 08:46:18 -0800,"Ashtabula, OH",Central Time (US & Canada)
567841954484068353,United,,adamnoontime,,0,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,,2015-02-17 16:24:06 -0800,,
568175282919739392,US Airways,,Scscottish,,0,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",,2015-02-18 14:28:38 -0800,Proud to say I'm from Dundee,Atlantic Time (Canada)
568098677618683904,Delta,,JCameronUSA,,0,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,,2015-02-18 09:24:14 -0800,,Atlantic Time (Canada)
569669992624431105,United,,cressman,,0,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,"[0.0, 0.0]",2015-02-22 17:28:04 -0800,Utah,Mountain Time (US & Canada)
568429062642929664,Southwest,,johnrouzaut2,,0,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???,,2015-02-19 07:17:04 -0800,,
570295174385016832,American,,barbararwill,,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,,2015-02-24 10:52:19 -0800,Mexico City,
568111010856480768,US Airways,,AngelicaJoni1,,1,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,,2015-02-18 10:13:14 -0800,NY,
569913736774823936,United,,anthonyNYSSF,,0,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,,2015-02-23 09:36:37 -0800,,Eastern Time (US & Canada)
569289545058947072,US Airways,,andreawalls21,,0,@USAirways nervous for flight tomrw out of key west not friendly customer service,,2015-02-21 16:16:19 -0800,,
569110078403551232,Southwest,,SecularBoston,,0,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",,2015-02-21 04:23:10 -0800,"Somerville, MA",Eastern Time (US & Canada)
569668051764969474,US Airways,,PeterPiatetsky,,0,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,,2015-02-22 17:20:22 -0800,Nebraska,Eastern Time (US & Canada)
569863229356310528,American,,ronlieber,,0,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.,,2015-02-23 06:15:56 -0800,Brooklyn by way of Chicago,
567971610801664000,Virgin America,,total_janarchy,,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),,2015-02-18 00:59:19 -0800,,Eastern Time (US & Canada)
569373743698591744,United,,billqamz,,0,@united Can I get a follow? I fly with you for Christmas.,,2015-02-21 21:50:53 -0800,East Coast,
569885759513034752,Southwest,,simundz,,0,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,,2015-02-23 07:45:27 -0800,,
569916555154169856,United,,mfsanders,,0,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!",,2015-02-23 09:47:49 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
567754367860633600,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3,,2015-02-17 10:36:04 -0800,USA,Sydney
568898792247992320,Delta,,NapToniusMonk,,0,@JetBlue Please come to Indianapolis!,,2015-02-20 14:23:36 -0800,,Indiana (East)
569503649677750272,United,,throthra,,0,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",,2015-02-22 06:27:05 -0800,,
569514168576974848,Delta,,antbronxnyc,,0,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours,,2015-02-22 07:08:53 -0800,,
568853412617560064,US Airways,,exilauren,,0,@USAirways I am just trying to establish what your policy is. Thanks!,,2015-02-20 11:23:17 -0800,"Washington, DC via Boston",Central Time (US & Canada)
570014190498287616,United,,SmartBlondeSolu,,0,@united ...and when that doesn't work...,,2015-02-23 16:15:48 -0800,"Fort Worth, Texas",Central Time (US & Canada)
569980827209207809,Southwest,,ProfessorpaUL15,,0,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,,2015-02-23 14:03:13 -0800,,Atlantic Time (Canada)
568972783234912257,Delta,,thatsmypotpie,,0,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,,2015-02-20 19:17:37 -0800,Central Perk,Eastern Time (US & Canada)
568636973964898305,Delta,,FredFinn,,0,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?,,2015-02-19 21:03:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569612280989495296,American,,helloheidib,,0,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,,2015-02-22 13:38:45 -0800,,
567732427691683840,Southwest,,challemann,,0,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",,2015-02-17 09:08:53 -0800,New York,Eastern Time (US & Canada)
569203705750237184,Southwest,,rutty1221,,0,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,,2015-02-21 10:35:13 -0800,"San Diego, CA",
570294237348143104,US Airways,,idk_but_youtube,,0,@USAirways did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:48:36 -0800,1/1 loner squad,Eastern Time (US & Canada)
569188792541818880,United,,paul_e_jones,,1,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,,2015-02-21 09:35:57 -0800,"Apex, NC",Eastern Time (US & Canada)
568573570114134016,United,,MeYoItsMe,,0,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection,,2015-02-19 16:51:17 -0800,,
568157491927896064,Delta,,thisnamerocks2,,0,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,,2015-02-18 13:17:56 -0800,"Canton, MA",
568438000843034624,Southwest,,JiggaJazzman,,0,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou",,2015-02-19 07:52:35 -0800,,
568401790250700800,United,,WhaddupWorld,,0,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.,,2015-02-19 05:28:41 -0800,,
569522040547385344,United,,StregaHorn,,0,@united is a joke. Lots of angry people at IAH this AM.,,2015-02-22 07:40:10 -0800,"Houston, TX",Central Time (US & Canada)
569930577643769856,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,2015-02-23 10:43:33 -0800,"Kingston, Ontario",Central Time (US & Canada)
569949718832398339,Delta,,BLMC88,,0,“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.,,2015-02-23 11:59:36 -0800,WNY,Eastern Time (US & Canada)
569451572792406016,Southwest,,wabenews,,0,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,,2015-02-22 03:00:09 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568253266456395776,Delta,,heyheyman,,0,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,,2015-02-18 19:38:31 -0800,"Boston, MA",Eastern Time (US & Canada)
568619609101721601,US Airways,,Allisonjones704,,0,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,,2015-02-19 19:54:13 -0800,,
569371693602476032,US Airways,,nm4agoodlife,,0,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,,2015-02-21 21:42:44 -0800,,Eastern Time (US & Canada)
567752230111936512,Southwest,,dallendoug,,0,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,,2015-02-17 10:27:34 -0800,Washington DC,
569660442408321024,American,,HaileyUrban,,0,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,,2015-02-22 16:50:07 -0800,,Alaska
568385676737167360,Delta,,alikim22,,0,@JetBlue Thanks!,,2015-02-19 04:24:40 -0800,,Eastern Time (US & Canada)
569940740454936576,American,,polpastor21,,0,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",,2015-02-23 11:23:56 -0800,,
569947331241639936,Delta,,kbosspotter,,0,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!,,2015-02-23 11:50:07 -0800,Logan International Airport,Atlantic Time (Canada)
569820671234060288,American,,urduckcommander,,0,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,,2015-02-23 03:26:49 -0800,,Quito
567783187901915136,Southwest,,elianak27,,1,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo,,2015-02-17 12:30:35 -0800,,
569968904409214976,American,,ashritt,,0,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",,2015-02-23 13:15:50 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569831393682976768,American,,hale36,,0,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,,2015-02-23 04:09:25 -0800,,
569491346647445505,United,,Potter_Who,,0,@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?,,2015-02-22 05:38:12 -0800,whore island ,Eastern Time (US & Canada)
569571763744452608,Delta,,BillChurchMedia,,0,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",,2015-02-22 10:57:45 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569969386062266368,US Airways,,KateDeLeal,,0,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,,2015-02-23 13:17:45 -0800,,
569720168160428032,American,,SXSEFoodCo,,0,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?,,2015-02-22 20:47:27 -0800,,
569359025655181312,US Airways,,nm4agoodlife,,0,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",,2015-02-21 20:52:24 -0800,,Eastern Time (US & Canada)
569667173544812546,Southwest,,thaisayz,,0,@SouthwestAir where is mines?,,2015-02-22 17:16:52 -0800,USA ,Central Time (US & Canada)
568828335922356224,Southwest,,I_LuvMy_3Girls,,0,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,,2015-02-20 09:43:38 -0800,South ~O-H-I-O~ Side,Eastern Time (US & Canada)
568902419972694016,US Airways,,DoctorRedz,,0,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",,2015-02-20 14:38:01 -0800,Jamaica,Eastern Time (US & Canada)
569652478020489216,American,,MeereeneseKnot,,0,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,,2015-02-22 16:18:29 -0800,,
568421605132484608,Southwest,,AudioAnnie,,0,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.,,2015-02-19 06:47:26 -0800,Alabama,
569217317315354624,United,,GatorKim_ATL,,0,@united Worst airline ever?,"[33.84445776, -116.55139365]",2015-02-21 11:29:18 -0800,"Atlanta, GA & St Augustine, FL",
569590892085915649,American,,andyellwood,,0,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",,2015-02-22 12:13:45 -0800,"New York, New York",Eastern Time (US & Canada)
570284482588246016,American,,mmanny,,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","[0.0, 0.0]",2015-02-24 10:09:50 -0800,NYC,Eastern Time (US & Canada)
570244951914782721,Delta,,PaulParz,,0,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",,2015-02-24 07:32:45 -0800,,
569548316700254208,United,,toinecl,,0,"@united it was very comfortable, now waiting for our luggage","[0.0, 0.0]",2015-02-22 09:24:35 -0800,"Keyport, New Jersey",Eastern Time (US & Canada)
568351842217947136,United,,patrick_maness,,0,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,,2015-02-19 02:10:13 -0800,Rhode Island,Eastern Time (US & Canada)
569533202835984385,US Airways,,68aec68,,0,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,,2015-02-22 08:24:31 -0800,,Atlantic Time (Canada)
567771124235517952,United,,thodge77,,0,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",,2015-02-17 11:42:39 -0800,Memphis,Central Time (US & Canada)
568873474392854530,United,,youRsoMoney,,0,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0,,2015-02-20 12:43:00 -0800,Los Angeles,Pacific Time (US & Canada)
569872444590129152,Southwest,,MikeViso,,0,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,,2015-02-23 06:52:33 -0800,Vineland & South Florida ,Eastern Time (US & Canada)
569120452586700800,US Airways,,shaun_g,,0,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,,2015-02-21 05:04:24 -0800,Nairobi,Nairobi
569837569392967680,US Airways,,hegshmeg,,0,“@USAirways: @hegshmeg O” thank you for that elaborate response,,2015-02-23 04:33:58 -0800,los angeles ca,Pacific Time (US & Canada)
569992414653362176,US Airways,,CapitalCam,,0,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",,2015-02-23 14:49:16 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
567759608643452929,Southwest,,caffiend,,0,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",,2015-02-17 10:56:53 -0800,"San Antonio, TX",Central Time (US & Canada)
570001483472756736,American,,davejmt,,0,@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.,,2015-02-23 15:25:18 -0800,"ÜT: -37.82304,144.961311",Hawaii
569678349846450177,American,,curtis_mount,,0,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming,,2015-02-22 18:01:17 -0800,,
570206077826039808,Delta,,jannasaurusrex,,0,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,,2015-02-24 04:58:17 -0800,central mass,
570099970742886400,American,,LeluBlesa,,0,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,,2015-02-23 21:56:39 -0800,,Buenos Aires
569182050219126785,US Airways,,sejly03,,0,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,,2015-02-21 09:09:10 -0800,,Eastern Time (US & Canada)
568604735772741632,US Airways,,MeganRSmith83,,0,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,"[39.8816419, -75.2475867]",2015-02-19 18:55:07 -0800,"ÜT: 39.855018,-75.360949",Eastern Time (US & Canada)
568399913358221312,United,,WeekendInParis,,0,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,,2015-02-19 05:21:14 -0800,,Central Time (US & Canada)
568503174413225984,United,,newyorkwool,,0,@united the wifi in the ewr lounge reminds me of the old days of dial up,,2015-02-19 12:11:33 -0800,Birkenhead upon Hudson,Eastern Time (US & Canada)
569650751598944256,US Airways,,Little_BeerGirl,,0,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",,2015-02-22 16:11:37 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
568832576468746240,United,,DanSeldow,,0,"@united well played, ^LO.",,2015-02-20 10:00:29 -0800,New Jersey,Eastern Time (US & Canada)
568796018348724226,Delta,,mariobonifacio,,0,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",,2015-02-20 07:35:13 -0800,New York,Eastern Time (US & Canada)
568632754939805696,United,,MitchBlatt,,0,@United What's your phone number? Customer service question.,,2015-02-19 20:46:28 -0800,"Nanjing, China",Beijing
570287318264905729,US Airways,,gleenc,,0,@USAirways any travel advisory coming for the Carolinas? Bad weather!,,2015-02-24 10:21:06 -0800,,
567810274083782657,United,,UnitedAppeals,,0,@united @gg8929 Ladies and gents - United Airlines...,,2015-02-17 14:18:13 -0800,"London, UK",
567739149818413056,United,,Aeisinger,,0,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",,2015-02-17 09:35:36 -0800,Deerfield,Mountain Time (US & Canada)
569279106086522880,US Airways,,jayarrre,,0,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,,2015-02-21 15:34:50 -0800,,
568450643175866368,Southwest,,TMP8622,,0,@SouthwestAir I already follow you and can't DM because u need to follow me back,,2015-02-19 08:42:49 -0800,"Tempe, AZ",Arizona
568821307766222848,United,,LifeofPL,,0,@united uh - I booked it through the UA website. Why the price change?,"[25.07772121, 55.13822432]",2015-02-20 09:15:42 -0800,,
569342508553121795,US Airways,,realmattberry,,0,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,,2015-02-21 19:46:46 -0800,NYC,Eastern Time (US & Canada)
570048188830216192,US Airways,,marisa_negri,,0,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,,2015-02-23 18:30:53 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
568726628639100928,United,,Corey5Alexander,,0,@united your airline is the biggest joke of an operation in the world.,,2015-02-20 02:59:29 -0800,New York,Eastern Time (US & Canada)
567830303121870848,Delta,,dedemoore89,,0,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...,,2015-02-17 15:37:48 -0800,,
568559580717805568,Delta,,TheSnortherner,,0,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",,2015-02-19 15:55:42 -0800,NYC,Eastern Time (US & Canada)
570013523650048002,Virgin America,,papamurat,,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,,2015-02-23 16:13:09 -0800,,
570015279654293505,American,,StevenCWaters,,0,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,,2015-02-23 16:20:07 -0800,Winterville NC,
569732355067244545,American,,s_branton,,0,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,,2015-02-22 21:35:53 -0800,,
570141242769559552,American,,KyleFerrel,,0,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",,2015-02-24 00:40:39 -0800,Nevada,America/Los_Angeles
570008443626647552,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,2015-02-23 15:52:57 -0800,,
570099506135437312,American,,Dani_Haigh,,0,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","[40.7786084, -73.94979947]",2015-02-23 21:54:48 -0800,"New York, NY",Quito
569510828023488512,United,,throthra,,0,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,,2015-02-22 06:55:37 -0800,,
569497966660218882,Delta,,davisesq212,,0,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,,2015-02-22 06:04:30 -0800,New York City,Eastern Time (US & Canada)
568128753223794688,US Airways,,navydocdro,,0,"@usairways would it kill you to not let 3,000 miles expire",,2015-02-18 11:23:44 -0800,"okinawa, japan",
567801642633162753,Delta,,carleycalla,,0,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",,2015-02-17 13:43:55 -0800,"Boston, Massachusetts",Mountain Time (US & Canada)
569195394065952768,Delta,,MTJaeckel,,0,@JetBlue Cancelled Flighted 😢,,2015-02-21 10:02:11 -0800,,
568463331251634176,Southwest,,NYtoBalt,,0,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,,2015-02-19 09:33:14 -0800,,Eastern Time (US & Canada)
569718410944188417,American,,Nutz_80,,0,@AmericanAir by far the best example of the worst company @Cowboycerrone,,2015-02-22 20:40:28 -0800,,
569007993897013249,US Airways,,luvisalluneed4,,0,"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights",,2015-02-20 21:37:32 -0800,somewhere only we know,
569544271017037824,US Airways,,asakellym,,0,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!,,2015-02-22 09:08:30 -0800,"Romansville, PA",Atlantic Time (Canada)
568935917341286400,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,,2015-02-20 16:51:07 -0800,"Stamford, Ct",Eastern Time (US & Canada)
569369243965362176,United,,drr51664,,0,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed,,2015-02-21 21:33:00 -0800,Central NJ,