How to update Account custom fields in Service Cloud from Commerce Clould?

[Maralez]

Can someone explain how to update Account custom fields from Commerce Clould? I deployed b2c-crm-sync connector with SF_SCRATCHORGPROFILE=personaccount in env file. There is no ploblem to update standard fields from Commerce Cloud and vice-versa. But when we tried to add custom field Customer_Type__c:
{ "inputs": [ { "sourceContact": { "B2C_Customer_ID__c": "exapmle394859304", "B2C_Customer_No__c": "00023001", "FirstName": "b2ctest", "LastName": "b2ctest", "Email": "b2ctest@gmail.com", "B2C_CustomerList_ID__c": "exapmle-list", "Customer_Type__c": "Customer Type" } } ] }
we received such error:

The Object Contact doesn't have this field Customer_Type__c it' is on Account object. Here is a question. How to update if we have PersonAccout Data Model?

[ericszulc]

Hi @Maralez , if the field is on Account and it's a person account record type, then it should show up as Customer_Type__pc on the contact record. There should be a field mapping custom metadata type where you specify the fields for each model.

[Maralez]

I've checked your solution approach and it does not work in my case. I can access to Contact fields from Account using '__pc' suffix, but not back, I mean from Contact to Account. Maybe I missed something? Could you please explain your idea more detailing?

[ericszulc]

Are you defining in field mappings custom metadata type? e.g. https://github.com/SalesforceCommerceCloud/b2c-crm-sync/blob/master/src/sfdc/base/main/default/customMetadata/B2C_Integration_Field_Mappings.B2C_Profile_Job_Title.md-meta.xml

The service cloud attribute alt. And do you have the model set to use person accounts not standard contacts, correct?

And when you say cannot access it back, tell me more.

[Maralez]

Hi @ericszulc. Yes, we set the model as a person account, that's right, added Account's field to Custom Medata as well, see the screen below

But the big misunderstanding is how to update this field Customer_Type__c on Account by passing JSON:
{ "inputs": [ { "sourceContact": { "B2C_Customer_ID__c": "exapmle394859304", "B2C_Customer_No__c": "00023001", "FirstName": "b2ctest", "LastName": "b2ctest", "Email": "b2ctest@gmail.com", "B2C_CustomerList_ID__c": "exapmle-list", "Customer_Type__c": "Customer Type" } } ] }.
This field isn't the field on the Contact object it is on the Account object and it's not the __pc, it's a custom one on Account. If it were on Contact, it' would be used to update on Account because we just update the field Customer_Type__c on Contact and get values on Account filed Customer_Type__pc.

[delros]

cc @rmaity

[ericszulc]

Ok, after some digging. I think everything has to go through contact. See this class.
https://github.com/SalesforceCommerceCloud/b2c-crm-sync/blob/72f5c4e66bb883a7de71c5a1759f98bddd682388/src/sfdc/personaccounts/main/default/classes/B2CAccountManager.cls

So... one thing could do to test atleast is if you create a field on the contact to temporarily hold that value and reference the associated __pc field on account. Then you could use a record trigger flow to copy it to it's final destination.

[Maralez]

Hi @ericszulc. Thank you so much for your advice. I've already thought about it.