[Bug]: Permission Not Granted (Android)

[johannessachse]

What happened?

Since version 5.0.6 some Android devices (f.e. Pixel 7, Android 14) in our OneSignal dashboard have "Subscription Status: Permission Not Granted". On my SM-T510 (Android 11) everything works fine. On iOS everything works fine too.

When logging OneSignal.Notifications.hasPermission() or OneSignal.Notifications.getPermissionAsync() we always get true as excepted.

Versions:
react-native: 0.72.7
react-native-onesignal: 5.0.5 (works)
react-native-onesignal: 5.0.6 (does not work)
react-native-onesignal: 5.1.0 (does not work)

Steps to reproduce?

1. Launch app
2. Grant notification permission
3. Check for subscription status in dashboard

What did you expect to happen?

I expect that we get "Subscription Status: Permission Granted"

React Native OneSignal SDK version

Release 5.1.0

Which platform(s) are affected?

• iOS
• Android

Relevant log output

        // Logs of the device with granted permissions
        const canRequestPermission = await OneSignal.Notifications.canRequestPermission();
        console.log('canRequestPermission', canRequestPermission); // false

        const hasPermission = OneSignal.Notifications.hasPermission();
        console.log('hasPermission', hasPermission); // true

        const getPermissionAsync = await OneSignal.Notifications.getPermissionAsync();
        console.log('getPermissionAsync', getPermissionAsync); // true

        const requestPermission = await OneSignal.Notifications.requestPermission(true);
        console.log('requestPermission', requestPermission); // true

Code of Conduct

• I agree to follow this project's Code of Conduct

[hjun555]

onesignal sdk version 5.1.1 and 5.1.2 have same problem.
any solutions?

[johannessachse]

We are currently in contact with OneSignal support and waiting for the issue to be resolved.

[hjun555]

@johannessachse
Do you use externalId? I removed all devices which have same external id and it become works.
Hope this helps you.

[johannessachse]

@johannessachse Do you use externalId? I removed all devices which have same external id and it become works. Hope this helps you.

What do you mean with externId? We only have the Subscription ID and OneSignal ID. Did you remove the devices via the "Subscription Records" Dashboard?

[BishalftSaikia]

maybe related to android version, from 13 and above there is this issue going around :: OneSignal/OneSignal-Android-SDK#1824 (comment) add implementation "com.google.firebase:firebase-messaging:23.4.0" in app/build.gradle