Outlook 365 add-in (Claritysoft for Outlook) is not working in the new Outlook

[ClaritysoftLLC]

App Name: Claritysoft for Outlook
App ID: 42949682348

URL of sample

https://www.loom.com/share/3a90fcc82a514d9da0c43eedb637a4e0?sid=f19d8f52-6922-4cc0-b2db-f2db7c8b2bcc
https://www.awesomescreenshot.com/video/27208168?key=e3a39a1cdc883529788080d7c22e1b40

Describe the bug

Please find a few compatible Issues listed below what we observed:

Outlook relaunching multiple times and every time behaving differently.
Sometimes the app icon responds expectedly and sometimes it’s not.
The Add-in icon is intermittently disappearing.

It works when turning off the New Outlook toggle. Please see the below link for your observation

[AlexJerabek]

Hi @ClaritysoftLLC,

Thanks for reporting this. I'm going to move this issue to the office-js repo, where product bugs are examined.

[mmanjaree-msft]

@ClaritysoftLLC Thanks for reporting this issue. Can you capture and share logs for the scenario when this issue is happening. Follow the steps mentioned here https://github.com/OfficeDev/office-js/wiki/Collecting-log-files-for-Outlook-Add%E2%80%90ins-issues. Also check if there are any errors in console after addin is clicked. Steps to open devtools in new outlook https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/one-outlook#debug-your-add-in.
Also is this an admin deployed or a sideloaded addin

[ClaritysoftLLC]

@mmanjaree-msft Thanks for providing us the guide link.
As per your provided link (https://github.com/OfficeDev/office-js/wiki/Collecting-log-files-for-Outlook-Add%E2%80%90ins-issues) we have reproduce the issue in 'New Outlook on Windows'.
Please find the .ZIP file for .HAR and console log.
error.zip

[ClaritysoftLLC]

@exextoc @AlexJerabek @mmanjaree-msft
As per your request we provided .HAR file and console log last week. Is there any update on this?

[akagarwa-msft]

Apologies for the delayed response. We are not able to repro the issue at our end. We tried installing the same Add-in from store but it works without any issues. Is it possible to share the test account where the issue is reproable for you?

[ClaritysoftLLC]

@akagarwa-msft

Our QA team tested multiple time and issue exists. Please find the bellow video links for more details.

https://www.loom.com/share/3a90fcc82a514d9da0c43eedb637a4e0?sid=f19d8f52-6922-4cc0-b2db-f2db7c8b2bcc
https://www.awesomescreenshot.com/video/27208168?key=e3a39a1cdc883529788080d7c22e1b40