ConvertService.ashx returns ERROR 504 status while converting .doc files

[DmitriyReztsov]

Do you want to request a feature or report a bug?

BUG

What is the current behavior?

ConvertService.ashx doesn't work properly. It works with .docx, but doesn't with .doc

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.

Go to documentserver/welcome -> documentserver/example/ and try to upload file with .doc extension. I've got

and in log:

==> /var/log/onlyoffice/documentserver/converter/out.log <==
[2023-11-21T13:53:13.130] [ERROR] [localhost] [conv_http___localhost_1080_example_download_fileName=PO08712-043_Texas_Trailer_Supply_1_.doc_useraddress=172.23.0.11700574792023_docx] [userId] nodeJS - error downloadFile:url=http://localhost:1080/example/download?fileName=PO08712-043_Texas_Trailer_Supply(1).doc&useraddress=172.23.0.1;attempt=1;code:ECONNREFUSED;connect:undefined Error: connect ECONNREFUSED 127.0.0.1:1080
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)
[2023-11-21T13:53:14.136] [ERROR] [localhost] [conv_http___localhost_1080_example_download_fileName=PO08712-043_Texas_Trailer_Supply_1_.doc_useraddress=172.23.0.11700574792023_docx] [userId] nodeJS - error downloadFile:url=http://localhost:1080/example/download?fileName=PO08712-043_Texas_Trailer_Supply(1).doc&useraddress=172.23.0.1;attempt=2;code:ECONNREFUSED;connect:undefined Error: connect ECONNREFUSED 127.0.0.1:1080
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)
[2023-11-21T13:53:15.141] [ERROR] [localhost] [conv_http___localhost_1080_example_download_fileName=PO08712-043_Texas_Trailer_Supply_1_.doc_useraddress=172.23.0.11700574792023_docx] [userId] nodeJS - error downloadFile:url=http://localhost:1080/example/download?fileName=PO08712-043_Texas_Trailer_Supply(1).doc&useraddress=172.23.0.1;attempt=3;code:ECONNREFUSED;connect:undefined Error: connect ECONNREFUSED 127.0.0.1:1080
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)

meanwhile .docx uploaded as it should be

What is the expected behavior?

to upload .doc properly

Did this work in previous versions of DocumentServer?

users didn't report about such issues before

DocumentServer Docker tag:

onlyoffice/documentserver-de:7.2.2

Host Operating System:

Ubuntu 22.04.3

[igwyd]

Hello @DmitriyReztsov, thank you for the report. This bug in the test example, not in the ConvertService, we know about it, we have ticket #47760. The ConvertService works with any integrations at the time and with test example if you do not change the port.