Whatsapp backup of /storage/emulated/10/Android/media/com.whatsapp not working

[valenipes]

Description
Whatsapp backup of /storage/emulated/10/Android/media/com.whatsapp not working

Steps To Reproduce

1. I Installed Whatsapp and NeoBackup
2. I restored a previous backup from Whatsapp, done manually, not with NeoBackup (I simply copied and pasted the old /Android folder replacing the new one)
3. I tried to backup all Whatsapp data (only excluding APK) without compression, but files in media folder weren't backed up, because the original size was around 200MB, and the backup size around 20MB
4. To check point 3. , I finally restored the backup, and files, photo, audio... (contents of /media/com.whatsapp) weren't backed up

Expected behavior
I'd like to restore also the media folder.

System Information(please complete the following information):

• Device: POCO X3 NFC
• Android Version: 13
• ROM: LOS
• App's Version: 8.3.6

[machiav3lli]

The user ID points out to a work profile, so maybe that's the culprit… so can you please confirm that we're talking about a work profile app. If so, I would like to point out that work profile support is still on the todo list.

[valenipes]

Yes I confirm, whatsapp is in the secondary user profile. I'm sorry, I didn't know work profile wasn't supported. Anyway, I noticed that some data are backed up, idk if this may help.